[Resolved]  State Bank Of India [SBI] — Sbi recovery agents misbehaving and shouting

Hi Team,

My father-in-law has a SBI card which he has used but now due to difficulty in financial crisis. He is unable to make payment to SBI card. Even my husband and myself visited Jaipur Credit card department to settle the card but total settlement was of 1, 95, 000. We have been trying to collect that money meanwhile card next emi bounced on 20th of this month. Now sbi card recovery agents are visiting us now and then shouting in front of the house. I was alone at home and they keep on coming on numbers, i told them my father in law and husband is not at home but still they are arrogant and adamant.
Today morning my husband and myself was at home and father in law was not there so we told them that he is not at home. He started shouting like “call him and tell him to come right away or else i will sit at the house today until he doesn’t come, and i will wait until he doesn’t come” and “today i will not go without taking money” and they started yelling at me and a branch manager came with them standing there quietly. I told branch manager multiple times to tell his goons to shut up. But those 3 sbi card goons did not stop. I had to tell them that i will call police, they cannot stand at our property and misbehave with us. This argument went for a while. We really want to pay this money but we are currently in very hard financial crisis and these recovery agents are harassing us everyday.
We need sometime to get back at our foots again.
Please help us here.
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Oct 23, 2022
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2022
State Bank of India [SBI] Customer Care's response
Dear Customer, we regret the inconvenience. Kindly write to us at sbicard.com/email with a brief summary of your issue, and the reference number 1000195.
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