State Bank Of India [SBI] — staff being rude, gruff, uncooperative, unresponsive, showing bad attitude and disinterest

Address:

Ahmedabad, Gujarat, 380027

We have three accounts in sbi, rto br, ahmedabad from our family.
1. The contact number they gave us does not exist.
2. They work from 11 am to 4 pm including a lunch break from 1:30 to 2:30. They are supposed to work from 10 am to 5 pm. Even during the so called 'working hours' they are doing their own thing, ignoring the customers.
3. There is no organised system to cater to customers. Everything is hodge podge. No token system. They deal with customers in a crowded, random fashion. Not enough time to ask our questions and get information.
4. Some of the staff is rude and gruff. Some staff is unresponsive and uncooperative. The manager is always, always busy with his computer and phone, ignoring the customers.
5. The staff themselves does not know the right procedure and forms to do things. They give us wrong information.
6. Their attitude when we come to them or ask questions is as if we are a nuisance and bothering them. They are not ready to help.
7. 10 days ago, i went to the bank to make an fd. One employee was on holiday. I stood in front of his table thinking he was just away from desk and will be back soon. After 15 minutes someone told me he is absent. I went to another employee asking to open an fd. They did not know the right procedure, forms, etc. They even gave me wrong information about fd rates. Then left us waiting for 20 minutes. We went home thinking we will come the next day. We called asking when the employee who is on holiday will be back. They said after 10 days. I called the bank mobile number (Landline number does not work) today, they gruffly replied, the bank is closed today. Now i will have to go on monday. Wait even longer.
8. I needed a new passbook. I went to the bank many times, the staff turned me down saying the machine is not working or we are out of passbooks or we are out of barcodes or computer is not working. Many months passed. Finally i went stood in line for 20 minutes, got my turn. They gave me a new passbook but their machine in the atm vestibule was not working so i asked them to update it. They did update it but kept chiding me for not regularly updating passbook as if it was my fault when they kept turning me down every time i came to the bank.
9. The bank staff are very bad at using computers, typing and doing the most basic things on computers.