State Bank Of India [SBI] — state bank of india [sbi] charge dispute amazon refund state bank of india [sbi] charge dispute amazon refund

I had ordered id[protected]) of rs.299 amount (Cassiey premium full coverage 0.1mm glue 3d edge to edge temperd) in amazon on (24-mar-2019) and after (6-apr-2019) i returned this order due to personal reason. And on (8-apr-2019)
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number # igafshevf3
(# igafshevf3) and told me to fill charge dispute form but sbi bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent. I already complaint sbi costumer care no - but no response costumer agent and superior i am already 2 moths wait. Mandatory you can enter it if you want better chances of recovery}
Thanks you sir