State Bank Of India [SBI] — statement hard copy to my residence not sending

Address:

Bangalore, Karnataka

Time and again i have been requesting sbi credit card authorities to send me hard copy of the monthly statement to my residential address. But i only get msg that the copy is dispatched but till date i have not received any month statement. They are telling lies. Today they sent a msg that the statement letter is returned back to them. Actually due to rains we have not left the house for so many days and my wife is house wife. No letter or courier ha come till now to my residence. I don't believe in net banking because of hackers. So pl send me monthly statement henceforth for clarity of transactions and i can have a proof. Thanks