State Bank Of India [SBI] — The ATM didn't give any cash, but the money got deducted.

vilaspatil51

from Pune, Maharashtra

Address:	Nanded, Maharashtra, 431709
Website:	www.sbi.co.in

Hello, i am vilas govindrao patil. On 15th april 2017 i tried to withdraw cash amount of 4500 rs from hdfc atm machine sukhsagar nagar pune, due to some problem i didn't get money but i got message o[censored]nable to proceed. When i tried another day i come to know that the money has already withdrawn. So, what should i do to get my money back.
My details are:-
Saving bank account no:- [protected]
Ifsc code:- sbin0003498
Mobile no:[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

With reference to your complaint regarding a debit placed on your SBI savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds:

1. Submit a complaint /dispute letter with the issuing bank [ i.e SBI branch where you hold the savings bank account.
2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.
3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.

Assuring you of our best services always.

-Bejoy
HDFC Bank Customer Assistance