[Resolved]  State Bank Of India [SBI] — threatening calls

Address:New Delhi, Delhi, 201005

I could not pay my sbi card bill due to financial crunch. Now i am willing to pay it, so i had a word with sbi officials numerous times to convert it to an emi. But they did not do it. They asked me to get it settled to the total pending amount and i agreed to that. I told them that i would not be able pay it in one go and to give me monthly payment option. But despite of having these conversation and my all humble requests they started calling me and family members from different cell phone numbers and threatening us to send people at their places.
Had it been the case of fraud i wouldnt be accepting their calls. But here i am willing to pay and i initiated the conversation so i can clear it off as soon as possible. What do you think? Should i commit suicide because of your threat calls? No one is willing to help, just threats on me and my family.
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Mar 9, 2019
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2019
State Bank of India [SBI] Customer Care's response
Dear Customer, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 115919 in your mail to enable us to address your concern on priority.
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SBI account no [protected] customer name velmurugan m register mobiles no [protected] Found transfer 23/01/2019 sbi anywhere personal upi transfer amount rs 10000amount debited my sbi account but not credited beneficiary account Tid SBA[protected] ref no[protected]please fast solved problem plz help you sir

Jillavel's reply, Feb 5, 2019
I'm middle class family very bad feeling
Sir my account no [protected] my PPO no[protected] sir 7 month sai painsen nahi aa Raha hai Kya Karan hai sir
I have not received any response from your end yet

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