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State Bank Of India [SBI] — transaction success amount deducted but not received in another account where money sent

Address:414202
Website:onlinesbi.com

I am writing this as while doing online transaction via online sbi gateway, amount has been deducted from my account transaction shows success but actual transaction has been failed. Another ac. Where i sent rs.4000 they not received this money in her account.
Transaction was done on 16 sep 2018 and i was in touch with customer care helpline with sbi several times but still my account is not debited yet along with no information regarding ticket number.
I am enclosing information along with attached files related to transaction.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Sep 22, 2018
Updated by Mr. Mohsin screen shot for detail of transaction

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