State Bank Of India [SBI] — unauthorised debit card charges and transaction

Address:	110014
Website:	uber India limited

On 9 october october, after i completed my trip, i immediately made the payment of rs 182.36 through my sbi debit card and received an acknowledgement email from the sbi. However after the said transaction, i was surprised to receive an email from uber stating that the payment could not be processed through the said debit card. Despite making the payment i was unable to book another cab as the payment status was showing pending. Therefore, i was forced to make the payment of rs 182.36 in cash on my next trip.

I immediately raised a complaint and also provided the screenshots of the transaction details however, as per uber the net banking screenshot of sbi do not discloses the transaction number so i have also emailed the email which i had received from state bank of india but uber refused to accept the email from bank. Since 9 october i have been struggling with uber requesting them to refund the said amount of rs 182.36 which has been overpaid by me but the issue with uber was with respect to the transaction number. The transaction number for the payment made on 9 october for the trip of the said date for the amount of rs 182.36 is txn# 818786 which is which according to uber in not clear from the net banking details. According to uber the said amount was not credited to their account but the same has been debited from my account.