State Bank Of India [SBI] — Unauthorized amount deduction by BP - SBIKBP

Hi Sir,

My father, V. Surya Narayana, has received a message on 16/03/2022 saying the amount of Rs 10000/- got deducted from his account from what seems to be a SBI SMS sender ID (BP - SBIKBP). So, he immediately went to the bank to check his balance and his balance was in fact Rs 10000 shorter and we raise the complaint regarding the same in the same branch but to no avail as the manager and rest of the staff has mentioned it is a fraud case where somebody somehow did balance transfer and that the money wouldn't come back. kindly help us in this scenario

Thanks,
Swetha