[Resolved]  State Bank Of India [SBI] — Unnecessary bill generated for Credit card

Hi Team,
My Aunt (Renu Gupta, Mob-[protected]) was provided a SBI credit card [protected] when she visited SBI rail bazar, Kanpur branch to operate her banking operations. She was informed that this is a life time free credit card and a lady representing herself as a bank official requested her to get that credit card which would help her to meet her target and due to human nature and sympathy my aunt got the credit card issued on her name which was shortly delivered to her address.
My aunt is 58-year-old house wife who is not that much attentive to banking operations nor that much handy with the smart phone technology one day she received a physical credit card bill of amount 17K+ which was a shocking for her and for the whole family as she had never ever used that card. She immediately rushed to the branch where she was informed that these cases are taken care by the main branch which is there in Phol Bagh, Mall Road Kanpur, please visit there to get this issue resolve.
My Aunt visited the main branch about 10-15 times and the officials there are just making her fool by saying that we have forwarded your complaint to the concern department and they are looking into it, once we will receive any update from them, we will let you know. This scenario is repeating for past 6 months as if I know.
Request you to please look into it and help the poor old lady to get out of this pain.

Thanks & Regards,
Anjani Kumar Gupta
Mob- [protected]