[Resolved] State Bank Of India [SBI] — UPI transaction failed but not refunded | |||||
UPI transaction done via the BHIM app failed. However the money got debited from my SBI account but not credited to the recipients account. I registered a complaint via the app on the same day (23rd Feb 2017). No action by the bank for over two weeks. Tried to register a complaint on SBI online (https://cms.onlinesbi.com/CMS/). This system refuses to even register the complaint - and does not send back a ticket number as it claims to do. Tried calling SBI customer service at[protected] several times. They play tricks like putting me on hold and pretending to transfer my call. I wait patiently, but eventually they just disconnect the call without even giving a response. Was this information helpful? | |||||
Mar 25, 2017 Complaint marked as Resolved Resolved over one month after the complaint was registered. This kind of service from a major bank is pathetic and unacceptable. State Bank of India [SBI] customer support has been notified about the posted complaint. | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
27%
Complaints
27854
Pending
0
Resolved
7386
![State Bank of India [SBI] Phone](/img/bn/phone.svg "State Bank of India [SBI] Phone"){kind=small}
![State Bank of India [SBI] Website](/img/bn/www.svg "State Bank of India [SBI] Website"){kind=small}
![State Bank of India [SBI] Address](/img/bn/location.svg "State Bank of India [SBI] Address"){kind=small}
Post your Comment