State Bank Of India [SBI] — why self service passbook printing machine is damage?

Address:

Sarthebari, Barpeta, Assam, 781307

Sir,
I am a customer of sbi sarthebari branch. I am very regret to sbi because in our bank branch self service passbook printing machine is damage for a several months but office stuff is not take any responsibility to this machine. People are facing so many problems due to lack of this machine. We have been complaining this problem to the branch manager for 3 month but we are failed to get any solution. So i kindly request you to take necessary steps and help the customer of this branch.