State Bank Of India [SBI] — worst experience in sbt bank

Address:

Palakkad, Kerala, 678683

Dear sir.
Good day.

This mail is to bring to your kind notice about the worst service in the sbt bank p. B. No:1, ist floor, cvm complex building, vadakkencherry p. O, palakkad, kerala, pin-678683.
Hope the below quotes from mahatma gandhi is the policy which sbi follows.

“a customer is the most important visitor on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption of our work.
He is the purpose of it. He is not an outsider of our business.
He is part of it. We are not doing him a favour by serving him.
He is doing us a favour by giving us the opportunity to do so.”

My mother visited the bank for the pre-approval loan hoping that the loan will her meet the urgent expenses.
She is not educated enough to fill the necessary details in the application form.
She approached the bank (Loan department) hoping that the bank people will help her, but the bank person in loan department did not even consider to help her.
Instead he has avoided her stating he has work.
Is this the way a most trusted bank in india works.
I dont want to disclose the name of my mom, since i am not sure if this mail will be escalated to the concerned person who is been guilty off.
Most of the customers who visit the bank are not ias or educated people.
This has been a real shame on the bank.
If your bank needs only educated people to visit the bank, then please change the quotes as "strictly educated persons only.
Even a lady who is office assistant shows her attitude to the people who needs help.
May the employee can walk stating they are working in bank and it does not mean that they are god.
I am writing this mail with immense depression. If any of my words hurts, i dont want to apologize, since i writing the truth
This mail would be an impact to my mom's loan approval, i dont care about that.
Consider customer as a human if not considering as the people who has their name in your food

If you think the mail is genuine, do reply me with a minimum humanity

Thank you.
Regrads,
Rahul. V (Son of an uneducated mom)