State Bank Of India [SBI] — wrong address updated in passbook

Address:

Gautam Buddh Nagar, Uttar Pradesh

To sbi bank

Branch code: 04077
Noida sector 18

No complete information provided for opening an account and people working there have no knowledge about banking. They did a wrong address update on my passbook and said that we can't help on this. I went for a normal saving account but they opened small saving account where they provided me the internet banking kit and later on when i tried to login they said there is no net banking facility for you. How you can make people sit in the bank where they can't help their customers and have no knowledge as well. And they are making me run to the bank so many times but are unable to resolve my issue.
If i want to put a online complaint for the same your website is not working and is not allowing to do that. Kindly improve the quality of your selection of candidates who can help their customers and existing clients. Branch manager is also not available to help us. To whom i should consult for resolving my issue.

Take this on a serious note and please revert me with the solution.