[Resolved] State Bank Of India [SBI] — wrong amount claiming in sbi credit card

[email protected]

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700141
Website:	www.sbicard.com

Credit card agent gave me the card and said i need to pay only rs 499 annualy and usage whatever i use.
In 1st month i have used only rs 9, 096 and paid (868.25+3546) = 4414.25
But on 1st bill sbi generate a bill of more than rs 10, 000.
Then i have submited a complaint in sbi portal but they closed my request without resolving my issue. I have also requested to close my account.
After that multiple times i have submited complaint in sbi portal, but every time they closed my request without resolving my issue.
And every day i got multiple calls from collection team.

So as per my record my total outstanding amount is rs: 4681.75 [9096.14- (868.25+3546)].

But when i login my portal outsanding showing as rs 19, 148

I already said that i will only pay rs 4681.75 once it reflecting in my total outstanding amount.

My sbi credit card no.: [protected]
My moile no. [protected]

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Oct 28, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Sep 20, 2018

Updated by [email protected] After discussed with Mr. Shankar Agarwal (SBI Card Department) He said he can settle with Rs 8000 and close the case as the cueernt outstanding showing as RS 20, 000.

But i said i will only pay Rs 4681.75 which i have used.
As the Rs 20, 000 is showing just because of late payment fee, over due etc. But the actual usage is Rs 9, 096.
and i have already paid Rs (868.25+3546)=4414.25
And late payment fee is not my fault because i have already complaint/disputed on first month.

Verified Support

Sep 22, 2018

State Bank of India [SBI] Customer Care's response Dear Customer, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.

Verified Support

Sep 24, 2018

State Bank of India [SBI] Customer Care's response Dear Priyanko Mondal, We tried to reach you at 04:20 PM but were unable to connect. Request you to share an alternate number or a suitable time to call you.

Verified Support

Sep 25, 2018

State Bank of India [SBI] Customer Care's response Dear Priyanko Mondal, Thanks for talking to us. We sincerely hope that we have been able to clarify the matter addressed to us.

Oct 01, 2018

Updated by [email protected] My Alternate No. [protected].
This is to inform you that on 28th Sept'18 (13:30) someone called me from (+[protected]) and take my card details, CVV etc. and said he will waive off everything which i have claimed. And also adjusted the SBI Rewards points. After that he calculate and quote the final amount i need to pay Rs 2100.
But for that i need to provide a card no. where the balance should be more than Rs 10, 000.