State Bank Of India [SBI] — wrong cheque book delivering, continuous mistake even after giving complaint

Dear sir,

Sub: highest casual approach of sbi

Ref for sbi:- sbi complaint no. [protected]

1. Last one month i made several visit to bank and requested to issue cheque book as per the name reflected in the bank passbook/homebranch.
2. Unfortunately every time sbi deliver the cheque book with mentioning the incorrect name in the cheque book. Many many complaints given to sbi, various mails to gm1, gm2, gm. Acps, customer care etc;. Every time sbi easily closes the complaint by giving the different type of reply (Without rectifying the actual issue). Example of reply recieved is reproduced here. Based on complaint / request /personal visit to bank, sbi has issued cheque continuously 4 time. All the time mistakes are repeating.

'"your complaint [protected] has been attended to and closed after resolution as:we regret the incovenience. Fresh cheque book with correct details issued/ delivered on 29/09/2018."

3. A detailed enquiry may please be conducted and suitable action may be taken on public interest.

4. It is totally misleading and losing the confidence on sbi. Gm1 & gm2 has not given any proper reply even after repeated mail/complaints.

5. Nodal officer is not picking up the phone to explain the grievance.in that case let sbi not to publish the telephone details in the public domain, which only waste public time (Serious man hours loss to state). Similarly “unhappy message service ” is also not attending.
6. An immediate action is requested to sort out all the issue projected above.

With regards,