State Bank Of India [SBI] — Wrong entry of email id from service provider asking to submit all documents again

Address:

329 SREE SHYLAM, HARINAGAR poonkunnam thrissur

OLD card no [protected]
Reg mobile [protected]
To be registered email [protected]@gmail.com

New card issued no [protected]

I have being using simply save sbi credit card since 2017 and my card is due for expiry this April 2022..I had submitted all.documents including those needed for kyc at the beginning and I had reported many times that email I had given in the request is wrongly entered from sbi office by an irresponsible office personnel and it needs corrections. Instead of considering as an error from side of sbi credit card section sbi office had asked me to resubmit the documents for change of email..I have no document which I can prove that this is my email id and Google also doesn't issue any certificate of mail ownership either.To make the matter more complicated a new card has been issued and my pin is being send to some mail id which is not mine ( the mail sbi office person has entered irresponsibly).I had mailed sbi customer care regarding the serious issue about my credit card I may have to cancel the new one issued to me and the pin send to another email id which I have already told is not mine. A mail was again send to sbi customer care and office head but I have recieved the same forward message again from there side to submit all document again.i may suffer from huge financial losses due to this irresponsible behaviour and putting blame on customer for even mistakes from the office bearers.kindly register the complaint and take proper action
Dr sharath krishnan