State Bank Of India [SBI] — Wrong Levy of Charges

This is with reference to the vehicle loan with Kondapur Hyderabad branch [protected]-2 .I have relocated to Gurgaon due to job from Hyderabad two years back. I repaid entire loan and last instalment of this car loan debited from my Salary account on 5th May-21. Due to Covid and relocation, I could not visit branch for closure of this loan account and there has been no intimation from bank side also that any documents need to be submitted for closure. I believed that once the last instalment is paid and there are no dues outstanding, there will be no further requirement from my side.

But suddenly in the month of April-21, charges on account of non-submission of RC amounting to Rs 2500/- debited to my loan account and this continued for next 5 months. Total Rs 14300/- amount has been debited on account of non-receipt of RC till date. I have sent several emails with this regard to bank dated 6th Aug, 10th Aug, 11th Aug, and 16th Aug at mail id- sbi.[protected]@sbi.co.in but none of my mails are reverted back.