[Resolved] State Bank Of India [SBI] — yono app fund transfer issue

sameer26121980

from Pune, Maharashtra

Address:

SBI, Dharwad branch, Dharwad, Karnataka, 580001

Account Number: [protected]
SBI Complaint Number: [protected]

Subject: Third party fund transfer failed.

Amount debited from our account but not credited to beneficiary account. When we contacted SBI customer support (Complaint Number: [protected]), they said the amount has been processed from SBI end and we (customer) has to check with beneficiary bank ourselves if the amount is credited to beneficiary account. As we are SBI customer, we expect SBI to enquire beneficiary bank and make sure the fund transfer is completed.
Just imagine is the beneficiary bank is in far away city. Does it sound practical for customers to check with beneficiary bank themselves? I request this process needs to be changed in SBI. SBI has to make sure the fund transfers which are initiated by it go through smooth till they reach beneficiary account. It is their responsibility and they should not get away with it.

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Apr 15, 2020

Complaint marked as Resolved

I checked with beneficiary account bank, the amount seems to be credited to the beneficiary account on 14th march 2020. Thanks to Karnataka Bank for providing the information and confirmation. It seems the beneficiary gave us false information and misguided us that the amount is not credited to his account, whereas it was actually credited on the same day of fund transfer.

State Bank of India [SBI] customer support has been notified about the posted complaint.

Apr 10, 2020

Updated by sameer26121980 Any update on this issue? How long should I wait?