Stemcyte — Cheated

I have been cheated by Stemcyte for storage of the stemcells for my baby. Below is the detailed account of the event as how they happened. I feel I should have gone with Lifecell or Cryoviva. If I had gone with them, at least i would not be in this situations.

We were expecting twins. During our research, we had contacted all the blood banks in India and after careful consideration, at least we thought we were careful, we paid initial deposit to Stemcyte. On one of the routine visit to the doctor, she said that for twins, it is highly probable that you may get volume only for 1 of the baby and not the other one. When we discussed this with Stemcyte executive, they said post collection of the sample, lab will process only after your confirmation if the volume is less than 40ml. We were again relaxed. But little did we know that it was short lived.

On the day of the delivery, i was asked to sign a document where the executive said that if I do not sign, the blood collected would not be processed. That had a clause which said "I allow Stemcyte to Process blood even if it less than 40 ml". Now I was in a fix. reluctantly I had to sign.

When i discussed with sales executive, they said that I will be given a Call if sales volume is less than 40 ml and i should not worry. The call never came and I was handed a certificate which said the collected volume was 32 ml. This volume is of no use as it cannot be used for treatment.

I will never forgive Stemcyte for cheating with me and my family. Irrespective of the financial loss, as long as I am alive, I will never stop educating people about bad practices of Stemcyte, where they cheat people.

I understand that given India's legal system and deep pocket of Stemcyte, legal is not an option I can take.

If there is one advise I can offer to anyone reading this, don't save your baby's cells with Stemcyte.

Sumegh

I worked for the compliance department for StemCyte in the US. I quit because of this. They do not care about following regulations and their focus is on making $$$$$. All the experienced compliance folks I worked with in the US office quit because the executives tried to strongarm Compliance into signing off on things that were not ethical or according to regulations. Sales have been caught in lies. This place is unethical and I wouldn't wish any parents to invest their baby's future in this company!

I had to enroll with stemcyte a week later, due to some reason my wife had pains at 3 am in week 32. We all were panicked, and I contacted stemcyte's kondapur exceutive to make necessary arrangements for collection.

The response was immediately and the nurse reached within half an hour for collection. Luckily it was a false alarm, but I was really very impressed by the turn around time and responsibilities taken by these young executives. Truly appreciate the effort team stemcyte