[Resolved] Sterling Holiday Resorts — Fraud commitment by sterling holidays

chetan.gund

Dec 1, 2016

Address: Pune, Maharashtra

I received a call from Sterling Holidays stating that i have won 2N/3D stay and i should come there to collect the voucher. This incident happened in Pune on Sunday 27th Nov. 2016. They called me in the Tanishq Jwellery showroom J.M. road Pune. During the call i told them that I should not be forced to take your membership and can walk away with the free gift voucher if needed. They agreed upon the terms. After reaching there i was told about the membership plan and payment structure. I agreed upon that and the deal was to be done. The only condition I kept was that I will first avail the fee holiday coupon for 2N/3D and then pay the membership amount. I would like to see whether Sterling Holidays really stays to their commitments. Both the salesman and the manager gave a frowning look and started giving some vague arguments. After that they took my email id and told that i will receive the gift coupon next day. It is 5 days since then I haven't received any call or coupon code from their end. If such is the scenario, why should I trust Sterling Holidays. I am still ready to pay the membership fees but now I will definitely check the genuineness of the company and only then purchase the membership. If you are not capable of giving free coupons to the customers, then you should not make any false commitments. If I would have paid for the membership that, then I would have been too much frustrated by such an attitude and worst service.

Kindly look into this matter and please give me my coupon code for the free stay. I[censored] cannot do that, you have no right to call the customers and keep them engaged for 2-2.5 hrs busy hearing your presentation.

Chetan C Gund
chetan.[protected]@gmail.com

Please do not post such replies stating that we tried calling you but you were not reachable.
My number is a premium number and has special privileges of being continuously in range.

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Dec 4, 2016

Complaint marked as Resolved

Dear Sir/Madam, This is regarding the query that i posted on complaint board and consumer complaints. The Sterling Holidays team and the concerned person reached to me within 48 hrs. Also, the holiday voucher was mailed to me. According to them it was just a typo error which was resolved and the voucher was mailed back to me. No issues, as i have received the voucher and looking forward for building relationship with them. Thanks & Regards, Dr. Chetan C Gund

Sterling Holidays Resorts customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2016

Sterling Holidays Resorts Customer Care's response Dear Chetan,

We understand your concerns and hope that our executive has already spoken with you as of now. Thank you for confirming the receipt of your e-voucher to our executive.

Sincerely,
Member Relations - Sterling Holidays.

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dec 2, 2016

Dear Chetan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

chetan.gund

Dec 3, 2016

Hi Sterling resorts Team,
This is Chetan Gund . I had raised a concern at consumer complaints about Sterling Resorts Service. Their customer care reached out to me in 48 hrs and the concern was answered. Thanks for that and looking forwards towards building a healthy relationship with them.

Thanks
Chetan Gund