Sterling Holidays Resorts Complaints & Reviews

My name is Kelvin Shah. My Sterling Holidays membership no is 1212453

I have bought Sterling membership in December 2013 from your executive Mr Rameshwar Lal. Mr. Rameshwar Lal had come to my home to explain about the product to sell it. He said that right now Sterling Silver Jubilee Offer is going on for first 25 enrolments, wherein lot of additional and substantial benefits will be given [Refer attached Blue Studio Document],...

I have been a member os sterling resorts since 1995 and i have hardly used my membership since than. Recently went to daman resort tesoro and were highly unsatisfied with the resort itslf and the rooms were pathetic and the gym was unfunctional, the swimming pool was in a damaged state with the tiles chipped. I had gone for two days and my vacation was totally wasted. I have been paying maintainence charges from so many years and i am not getting proper services than i need to be reimbursed for the same. I have already wrote to the management after three mails i just received a letter stating that they have noted our complaint with no action. Please waive off the maintainence charges for this year. My membership number is 51004.

1. My name is Vikas Yadav and a defence personal. I took the membership of Sterling Holidays in 2014. My membership number is 1214461. I have paid a sum of approx Rs 2.5 lakhs since then. With regard to my membership and facilities, I would like to through some light on some incidents.

(a) The membership given to me by MR Shiv from Kochi with lots of promises and facilities like no Annual fees, RCI membership etc. The first shook came to me while request for booking a room in Nov 14. They told me that I can only book a room in Sterling after Nov 15, ie 18 months after the first installment. The main reason I took membership was for my marriage in Dec 14 and I discussed this before I applied for membership. When I contacted Mr Shiv, he said that I can book the room, however my room could not be booked and Mr Shiv became out of reach thereafter.

(b) I could not used RCI membership cause sterling membership did not started before Nov 15 and thereafter RCI membership expired. Furthermore, i was never given any card for RCI as well.

(c) I was reminded about annual fees via email, however it was promised that there will be no annual maintenance fees as I have opted for higher category membership. When I visited in Kochi branch to meet and inquire about it, I was told that the person who sold me the membership has been fired from the company due to various unethical practices and lies to costumers.

(d) I have applied for booking room in their resort at various occasion but never got one, and every time I was told that rooms are fulled. Whenever I asked any room in any resort, they told me to shift my plan to off-season.

2. In a latest incident on 10 Dec 16, I again requested for a room for one day in Munnar. I was told to go directly to their resort in Munnar as there was some technical problem in system (As told to me by their representative Mr Tarkesh Yadav on phone) and a room will be given to me there depending upon availability. I reached at the resort at about 1400 hrs along with my wife and four month old daughter. Upon telling my membership, I was denied the room and advised to go to any another hotel nearby. Upon checking online, I found that room was available in the same resort. I showed it to the manager and receptionist but they told me that the data over net is not reliable and also told to go to some another hotel early. I booked the room via internet in Sterling Resort only by paying a sum of Rs 7, 000 and then the manager gave me room. My biggest question is where the room made available after I paid a sum of 7, 000 online. It was such a embarrassing moment for me in front of my family and on my decision of continuing with the club even after previous incident of lying and false information.

3. Upon knowing all the above facts I decided to close my membership and applied for it. Upon complaining about it and confirming that I do not want to be a member of the club anymore and asked for my return, the company did not responded at all. After various phone calls made by me and emails send to them, I got one mail on 10 Jan stating that nothing will be return to me if I choose to discontinued the membership. Now I am in a big fix. I have paid a huge money, faced various problems and no facilities. I request you to help me in getting my money back and action against the firm so that they should not be able to cheat on other customer in future.
Regards

R/P Sir/Madam
I would like to inform you that I received a call from Sterling Holidays stating that I have won 2N/3D stay and I should come there to collect the voucher. This incident happened in Mehsana on Sunday 28-th Dec. 2016. They called me in the Nabajivan Resturant, Ramosana Road, Mehsana and there we had attend a presentation and The sales employees convinced us into taking a holiday plan. They misled us by selling the 25 year membership plan, by saying that this is just a 2 years plan and you pay only Rs. 257010.00 for it, now you have to paid 40% down payment which is Rs. 82804.00, and they also told me that this payment will be 0% EMI for 12 months if i take the membership in my wife name then you have to pay Rs. 6900.33 and if i discontinue the membership then it will be cancelled and refund my money within 15 Days, so i agreed upon the deal and i have pay this amount through my Credit Card But when i took the credit card receipt then i saw the bill was Rs. 88602.54. At that time i asked them what is it? and i denies to take any membership and refund my money due fraud promises. Then they replied me it will be cancelled tomorrow now it not possible and cancellation will be take minimum 45 days. but cancellation process has not done then i call to customer relationship manager, he told me that one mail forward to [protected]@sterlingholidays.com so i forwarded a mail for canllation on dated 05/01/2017 and i received a mail on dated 06/01/2017 from their side and there clearly write down that one of their Executive will be get in my touch with in 2 working days but today 11/01/2017 and until nobody contacted me from their side.After the submit my cancellation mail i many times call their customer contact no.[protected];[protected] but they always tell me wait for 2 working days and 6 days already gone but until not get any positive response from their side...always they have told me that 'your cancellation request has gone to sale department for approval, they contact you within 2 working days and you also get a approval mail'. But i have not get any phone call or mail from your side. only i have know my cancellation reference no. which is 02524519.

So i requested to you please take needful action about this matter and refund my money as soon as possible. i am still awaiting for approval of my cancellation.
my Application Form No:[protected].

Thanking you

Nabin Kr. Das

In Further reference to my complaint filed on this platform on 14th Nov.2016, please note that I have made a total payment of Rs.80, 000/-; first on the day of meeting by swapping debit card, Rs. 20, 000/- and thereafter by a cheque for around Rs.60, 000/-. Your- printed material, free coupons etc are all intact. Since the day I have filed complaint I have not heard in the matter. Further delay will compel me to think of alternative option. It is our request to make the refund at the earliest since we have suffered enough for the mistake we did by getting trapped in your skeme.

Sir here i am sending you dispute and detail wirtten :
To,
Sterling Holidays Resorts (India) Ltd.
SCF 63, 64 1st floor, above Reliance fresh,
Phase 10, Sector 64, Sahibzada Ajit Singh Nagar,
Punjab- 160062

Sir,
I came to Know about your company on internet advertisement to which I opened after that a call was came to me after that on dated[protected] Mr. Bhavesh Kakkar and Ashish came to me at my residence 86 Preet vihar Nabha .They described about the company and insist me to fill the form I requested them to give your brochure so that I can read in detail then made my mind to enroll but they insist and told that they come far away from Chandigarh company had spent on them more over after enrollment you can cancel your membership and can have refund your dues in full with in 10 days. Then they told me to pay required payment I refused to do so. I told them I will make my mind after discussion in home and inform you after some days but they were real clever sales persons finally they fill the form then I asked them to fill the form completely but they insist me to sign and said that the vacant form will filled in office and insist to sign. Then they told me to make payment which I made by credit card Rs. 55, 000/- and through debit card Rs. 35, 315/-. They described many offers like gift voucher of Rs. 2750/- A certificate was given to me in this regard after that they told me again that don’t worry If you will be not interested you can cancel it within10 days and avail your membership benefits up to 1 year after that you can cancel this membership and stop EMI. I called at your toll free No.[protected] and given contacts on visiting card given by Bhavesh Kakkar but no response have been given I shocked and feel cheated. Then to safe myself I wrote a mail to cancel membership on the given E-mail address but after that no response came to me either on messages, phone call or E-mail. In between only one phone call attend at your Mohall office on dated[protected] but answer was not satisfactory (Abhi toh 2-4 din hi hoye hai paper or call aa jayeinge). After that I wrote many E-mails letters and made calls at your given contacts, toll free No. and given e-mail address to cancel and refund my dues but no Action and response has been given still now. One day I visited at your Mohall office their I met Manju she asked me to fill the feedback form which I filled and wrote to cancel and refund dues Manju Insured me to take immediate action but after that no response came from her. After that I made many phone calls and whatsapp messages to Bhavesh only once he told me that my work is to sale the product I could not do anything on this matter. I received membership kit 1224989 after three- four months and gift voucher after 9 months. After that Mr. Sandeep Chaudhary contact me at my mobile no. and told me to take Action in this regard but after that no phone calls, messages or mails answered by him.Finally on dated[protected] Mr. Harvinder singh and Sachin malik came …2…
to me at my office Rajindra Hospital Patiala. They tried to convince me not to cancel membership I appreciate their attempt but I gave them in written on their feedback form to cancel membership and refund dues as early. Harvinder insured me to take Action in my favor so that my faith on company remains forever. Beside All of above you are sending messages regarding EMI on my cell phone. It too Irritating I had stopped payment to you against cheque no. 570103 and 570104 of amount Rs. 7409 on dated[protected]. A message was came from you to make stopped payment then I wrote by e-mail that since 2 December 2015 I am writing to cancel membership and refund my dues rather than you want more due payment from me after that a shocked message came to me on dated 7/01/2017 that you have debited Rs. 7409/- from my account it is totally cheating by company. It is intimated to you again that since[protected] your company and your employees are cheating, misguiding and mentally harassing me. I again writing you to cancel membership, refund my dues and stop debiting of EMI through ECS from my account with immediate effect. In case of any physical and mentally miss happening to me your company and your employees will be responsible and I have to take legal action against you and your employees.

Cheated & Harassed Customer by you

Rajesh kumar.
1224989

#86, Preet Vihar
Nabha.147201
(m) [protected]

I had booked a International Holiday Package for my Honeymoon from SterlingHolidayClub.com. One of their representative contacted me offering their attractive packages. The prices were very competitive as compared with other travel portals so I decided to go ahead with the booking. I made 50℅ payment, approx Rs. 32900.00 out of the total amount by doing NEFT to the Bank Account whose details were shared by them by sending me an email through their official email id [protected]@sterlingholidayclub.com. The invoice I received was nothing but a lazy edited word document that had watermarks of some other travel portal which arouse suspicion. When I checked online I found that the website itself was registered in the month of September 2016. I called them asking for cancellation and refund. They agreed for the same but still after 2 months I have not received refund for my booking. The contact number given officially on the website just rings and no one picks the call. No response over call or email. They have committed fraud and taken my hard earned money.

Hi

I am from ahmedabad, sometime back i met with a sales executive (Mr deepak mishra & his manager mr pratik kulkarni) of sterling holidays at a jewellery shop (Pcj jewellers). He offered me a very lucrative holiday package plan. On the basis of his presentation i made payment through credit card of approx 80k.

Next day after reading the sales brochure i came to know about fake promises made by sterling's executive. Immediately i cancelled by booking by writing email to their customer care.

After repeated followup i got my refund in 3 months that made felt harassed.
The customer care are too very unresponsive. They do not provide any information on email or any other written form.

Although i got my money. I request everyone to stay away from sterling holidays. These people employs only fraud. Entire organization is set up on the foundation of cheating and fraud.

Thank you

My membership I.d. is 1229066 and complaint no. 02335876. I was sold the membership by giving wrong examples an promises in the way I can use the membership to avail my international holidays. After I got the membership kit, when I went to book my holidays I was told same cannot be done and the company executive Mr. Arun Sethi apologised. I sent him a mail to cancel my membership. As I am in merchant navy, I went in sail but in the meantime I didn't get any reply. I have complained in the company and sent them mail but no reply to satisfaction. I want to cancel my membership and want refund of my money at the earliest.

(Cust id[protected]: fraud and cheap marketing tactics by sterling holidays

Dear sir / madam,

I wish to highlight the fraudelent and cheap marketing tactics employed by sterling holidays. I availed the white membership plan in april 2015 (Details can be traced from my cust id 1221050) with a down payment of 27043/- (Cheque) and opted to pay the remaining membership fee in 12 equal emis after of 22, 000. The names of sales representatives were mr. Yogesh jain, mr. Yogesh kasurde and one more lady having mob no[protected].

The following benefits were promised: (All of which is mentioned on the explanatory note obtained at the time of booking)
1) 10 reference credits (9x8000 + 1x5000 = rs 77, 000/-) to be credited to my account after 4th emi
2) 2 year rci membership (I learnt in 2016 that it is valid only for 1 year)
3) complimentary additional holiday package of (6n/7d) during the first year
4) normal benefits such as disounts, food vouchers etc

I kept on asking for an email confirmation and receipt which was promised to be delivered within 10 working days which however was received after 2 months from date of booking.

Thereafter, on contact after paying the 4th emi, sterling staff (Vinita singh, poonam s) flatly refused promise of 10 reference credits to which i expressed complete disappointment and requested them to cancel my membership. To my utter surprise, the reply given was - no refunds after 10 days as per company policy!!! Mails have been sent to the following addreses - [protected]@sterlingholidays.com, [protected]@sterlingholidays.com, poonam. [protected]@sterlingholidays.com, online. [protected]@sterlingholidays.com to no avail.

It is also to be noted that the company keeps on asking for amc every year which was 7440 in 2015 and 9913 in 2016 which is without justification as we can get a booking at any good hotel for 07 days for this amount without having the trouble of membership costing approximately 3 lakhs!

I have since filed a complaint with local police station and also intend to pursue the matter with consumer court to expose this fraudulent and unethical company.

I am currently at muscat and can be contacted on [protected]@gmail.com or +[protected] or my wife can be reached on +[protected] as she is pursuing the matter actively.

Kind regards

Miheer brahme

This has reference to my continuous follow up for cheque/HDFC card of 33000/- and cash back amount of 3000/- committed to me at the time of buying the plan. Sorry to inform that in spite of follow ups and your repeated commitments I have not received the cheques so far.

I contacted Sterling customer care last week to know the status and was surprised to know that cheque no. 21599 for Rs 3000/- was despatched on 5th September 2015 through DTDC courier but it was never delivered to me. On contacting DTDC courier Ankleshwar branch, I was informed that the courier may have been delivered in the neighbourhood as my house was closed. Anyway, the cheque validity is only 90 days and it has expired by now. I have already requested to re-issue the cheque. This cheque has not been encashed by me and same can be confirmed from your bank. It is really surprising that I am following every month but no body from Sterling bothered to inform me. I have already raised request for reissue of cheque.

The other shocking information was that I was informed by customer care that they have not received any request from Ahmedabad Branch for 33000/- cheques/ HDFC card. All these days, I have been informed that request has been raised and I would receive cheques latest by October end. Deepak asked me have confidence in him and sterling when he visited me in last week of August. The same was further reinforced by Soniya during her visit to my house on 15th September. She had telephonic discussions with Vishal and Deepak and confirmed that my case had been recommended and would receive cheques by October. She even asked me to check and confirm with customer care if I do not trust them. I trusted ahmedabad branch staff and it was a big mistake.

Further, I was informed that my account has been suspended and I can not enjoy remaining three night stay because of non payment of EMI's. Really Shocking. Which installments ? Already paid Five EMI as per plan and how come the EMI can be pending. I was informed by Sterling team that plan opted by me was a special plan for limited period and has been initiated to attract the people. As my account is suspended, I can not enjoy my holidays. Is n't it cheating?

I firmly believe that I have been tricked and robbed off 36000/- through a fraud by Sterling. It was not that Deepak alone came and sold the plan to me. All the senior persons of Sterling Ahmedabad were present in Hotel in Bharuch. When raised my concern about 33000/- HDFC card, I was informed by these senior officials that Sterling is a THOMAS COOK company and this money is provided so that we can purchase air tickets etc. and enjoy holidays. I was not aware that I was buying a mental torture package rather than holiday package. I came across more cases of this type on social sites involving Sterling. But I can not allow you to cheat me. It is a breach of trust.

My patience is giving in now but still thought of providing last chance with sufficient time to Sterling for sending INR 36000/- cheques and reactivating my holiday account before taking any legal action. I hereby inform you that if I do not receive outstanding amount INR 36000/- ( Thirty Six thousand only) cheques by 22nd January 2017 ( within 45 days ), I will be lodging a official police FIR against Sterling Ahmedabad Staff ( Balbir Singh, Vishal Thakore, Deepak Mishra, Soniya and Mustafa ) and Sterling Company for cheating, duping, fraud and selling a product/ service with common intention of misinformation. I will also request Police to investigate how the Credit card transactions was made by Sterling when the card was in my possession. This is a criminal offence. I am sure police investigation will surface a larger scam and fraud racket. Do not under estimate the power of a customer. There is rule of law in country and I will fight legally till the justice is delivered and guilty are punished.

It is my responsibility to make my fellow countryman aware about such frauds committed by Sterling. I will ensure that this news appears in all leading news papers and TV channels. This will also be a good topic of discussions/debate for some of the television channels. I will not be responsible for any damage to the reputation of individual/company or any business loss.

I purchased holiday package considering that a Thomas Cook company who have lot of respect for Corporate Governance will honour their commitments. I was not aware that such unethical practices are encouraged in Sterling- Thomas cook company.

Find Attached herewith the copy of Plan provided by Deepak Mishra in his own handwriting and details of our last correspondences for your reference. I am getting auto reply to my mails that concerned person will contact me but it has never been done. Request Customer care deptt. to take this seriously and mark this mail to concerned department.

I received a call from Sterling Holidays stating that i have won 2N/3D stay and i should come there to collect the voucher. This incident happened in Pune on Sunday 27th Nov. 2016. They called me in the Tanishq Jwellery showroom J.M. road Pune. During the call i told them that I should not be forced to take your membership and can walk away with the free gift voucher if needed. They agreed upon the terms. After reaching there i was told about...

Hi this Sagar Dalvi from Nasik Membership ID 1230283, I had lot of discussion regarding the cancellation of my membership with surat office, Chennai office, Thane office, Andheri office, Customer care center .
So I am giving all details regarding this
1. 15July I accept membership at Nashik
2. 19July Due some my family issue I am not able to pay the money furthermore so I decided to cancel the membership. I called to...

Sales team made wrong commitments during sale of blue membership. Some of the concerns are mentioned below:-

1) Sales team updated wrong contact number for verification. My secondary number ( my wife's number) was updated as primary number.
2) Sales person asked us not to ask any queries during verification call and gave the assurance to clear all the concerns afterwards.
3) During the sale they have not mentioned about the 2 years membership of RCI. We were told that we would get the 25 years RCI membership.
4) Sales team have not mentioned about the renewal fee of RCI membership. Later I called Sales person about this concern and he updated me that I have to pay Rs 3000 for annual renewal fee for RCI but I re-confirmed it from my relationship manager, the charges are Rs 8000+.
5) Sales team have not mentioned about the long-haul and sort-haul exchange fee for RCI. They told us that we have to pay only Rs 7000 for RCI exchange.
6) During the sale, Sales team told us that Non-Member can't book Sterling resorts but I can book all the Sterling resorts from Makemytrip and Yatra.

I raised the above concerns to my relationship manager multiple times and we had a meeting last month to resolve these concerns.
After that I have not hared anything back from Sales team as well and Relationship team. Till now nothing happened to resolve the above concerns.

Relationship manager and Sales team set up a meeting yesterday to resolve these concerns but nobody called me up and I was awaiting for their call.
I tried to reach Sales team and relationship manager multiple time but nobody is answering the calls.
This is totally unacceptable non-professional behaviour.

Till now its been a pathetic experience with Sterling holidays.

Dear Sir

1. I had applied for Sterling resort holidays package on 25th December 2015 and paid an amount of Rs. 24700/- approximately. I was enrolled and given a membership Id 1225980.
2. I subsequently paid 08 EMIs( out of total 36) of Rs. 6123.00 and then requested Sterling Holidays to cancell my membership which was done last month. However no refund of amount admissible to me has been done. They are not answering my mails also.

3. Please help and ask them to initiate refund .

regards
SK Bhatnagar

I am 70 years old military veteran deeply aggrieved and stressed because of callous attitude of the national fame company. Mr tophan an executive-customer acquisition of sterling holidays, trapped me fraudulently on 29/09/2016 in mumbai, having claimed as relative of naval fraternity, brought a very special privilege with a special discount for the armed forces/retiree. Rs.98000/- worth free rci gold card, 50% airfare discount on us air ticket to visit my children and soft loan on zero percent int with easy emi for payment of dp.
Very cleverly he passed my hdfc cr card number to some one and got the payment of dp activated as well as loan on emi with interest.
Since then i was stressed and after talking to my children i applied for cancellation of membership to m/s lalitha, ms priyanka and letter to the chairman. I do not understand the attitude of the company for failing to take action.
May i request your authority to help the veteran and arrange the refund at the earliest.
Regards
Surgeon captain (Colonel) jp gupta (Retd)

My name is praveen viswanathan, an unfortunate member of sterling holidays. My membership number is 1226160.

I had subscribed for the sh membership through anoop rishikesh, manager - sales of your kochi office during december 2015. One of the primary conditions that convinced me to take up the membership was the waiver of asf through out the period of my membership with sh. This was offered by anoop rishikesh during the various...

Sir, i had gotton membership from sterling holidays resort india with form no.[protected] on dated 25/11/2015 and membership no 1224989. I have been told much about company and its hospitality. But i am sorry to say that they have not any hospitality in company many fraud comitments have been made by their representatives asish & bhavesh which still not fulfilled. Since the date i got membership till now no one is there listen me. I have paid appropriate amount with credit card rs.55000/- & debit card rs.35315/-. I had written to them on dated 2 dec 2015. To cancel my membership after that many times & made complaint on toll free no.[protected] but no response given still now. I made written complaint at their mohali office to manju but no response then mr sandeep choudhary contacted me now he is writting to made complaint to feedback... Mr. Bhavesh is telling that my duty is only on sales i could not do anything. Above all person & your company is responsible for harrasing me mentally & physically in any case of mental & physical mishappening with above all among company is respondible. Er. Rajesh kumar

On 15/08/2016 i had applied for membership application no18031787 and had has paid Rs 70210 by my credit card recipt no 032779 dated 15/08/2016 and cash of Rs 29158 recipt no 020111 dated nil.
later on i informed by phone that i dont wish to be a member and want to cancel the membership .they informed me to that you will recive a welcome call and that time you may reply about cancellation of membership .
i had written mail and sent back the welcome kit the same day we recived it
now they are not answering me and refunding my money
they say that i have confrimed on phone during the welcome call and when asked to play the call recordings they say that they had called the alternate number which was not at all working due to we were traveling abroad i had given tha proof and all detailks still no reply

I requested to cancel my membership with sterling, but 4 months have passed, though as per documents it should take max. 60 days.
No response fom sterling.
Worst local staff in Chandigarh don't provide any information about status. Extremely hopeless.
Just intrested to shed money from your pocked & forget.\
Call centre will make you wait for 30-40 minutes with false promise of 4-5 day resolution. But waste of time, money & peace of mind.