Sterling Holiday Resorts — poor service/ fake promises// requesting to cancel the membership but no response

Address:	560017
Website:	www.sterlingholidays.com

I have taken sterling membership 15 days back customer id 1235838. Mail id [protected]@gmail.com. While i meet the sale person they offered two domestic holidays free of 3 days two night each and some voucher of thomas cook and 2n/3d sterling complimentry. The executive said he will mail the vouchers on the mail id. I made a downpayment of 87789. After that i tried to book for holiday at yelegiri resort we mail at [protected]@sterlingholidays.com and there was no response then i spoke at their toll free number but they said they haven't received any mail from my end and he said no rooms available not only for yelegiri but also no rooms available at munnar, thekkady, ooty, yercaud. We wanted something around bangalore but the executive was in a rush he didn't gave proper response then we called up the guy whom we trusted and took this plan and he said will check and call by afternoon but no call back happened. We mail on dimple vyas
As we got welcome call from this lady and asked for cancellation but no revert. And suddenly we got reservation at ooty resort these guys had no room at ooty, munnar, yelegiri, yercaud, etc and all of a sudden when we said we have not received voucher and rci membership details were not provided then they send the complimentary voucher. Now we dont trust on sterling holidays and we want the refund. We have mailed for cancellation and no one is giving the response. We have mailed on [protected]@sterlingholidays.com
And spoken to the cancellation manager he said in two days his executive will call back and since then there was no response.
Below is what we have written in the mail. This people sell the product and they don't deliver. They have no rooms available and still they are looting people. I have not received and papers yet more over this people have taken my credit card pictures and i am really worried as i read fraud done by sterling employees misusing the card informations. Below are the communications were i am sending the mails and i am not getting any revert. I am not keen now to continue this and want my entire amount to be refunded as its hardly 15 days.
These people should not sell this ownership if they cant provide the rooms and should give proper informations about membership, and rci fee. Belows are the mails.

Kindly do the needful.

Cancellation of sterling holiday. Customer id 1235838

Sandeep g. Kutty
8 sep (5 days ago)

To feedback
Hi,

I am not keen to avail holiday plan. Would like to request you for cancellation.

Regards,

Sandeep

Sandeep g. Kutty
8 sep (5 days ago)

To feedback
Hi,

I had taken this holiday plan from sterling holidays my customer id is 1235838. Would like to cancel the scheme as information regarding rci membership was not given to us further its diffcult to contact on toll free number, availibilty of rooms are limited.

Regards,

Sandeep

Sandeep g. Kutty
23:25 (2 hours ago)

To feedback
Hi,

We are not getting any response from your end and while going through consumer forum we getting similar case where people are given fake promise about refunds and they are not getting response from you guys. I am afraid as sales people took my card details and i aslo read there was case of cheating too where you guys take card details or cheque and cheat. I would like to bring to your notice i was promised vouchers which i never got on my mail id and no information regarding rci membership. I request you to cancel the membership give back the amount paid and assure my card details wont be misused.

I request you to call or reply asap.

Regards

Feedback for the welcome call for application no[protected] [ ref:_00d301gmtq._5000c1ox7hx:ref ]
Inbox
X

Dimple vyas dimple. [protected]@sterlingholidays.com via aenblqyc8zy5or.3-1gmtqea4. Na60. Bnc. Salesforce.com
30 aug

To me
Dear mr. Sandeep g kutty,

Warm greetings from sterling holidays!!!

Thank you for choosing to discover this wonderful world of ours with our vacation ownership plan.

We are writing to request for your feedback on your recent interaction with our representative, ms. Dimple a vyas to explain about your sterling holidays vacation ownership membership.

We trust our representative was able to explain all the features of your membership with clarity and also address any queries that you may have had to your satisfaction.

We invite your feedback on the quality of our welcome process, which will help us to further enhance our services.

Please specify appropriate score to indicate your degree of satisfaction.

Highly dissatisfied
1
Dissatisfied
2
Neither satisfied/ nor dissatisfied
3
Satisfied
4
Highly satisfied
5

Segments
Your score

Over all experience of the call :
Quality and clarity of information provided to you in the welcome call :
Explanation of the membership features was provided to your satisfaction :
Your queries were addressed completely and to your satisfaction :
Adequate information provided to plan your first holiday :
Thank you very much for taking the time to provide your valuable feedback.
We hope you are planning your next holiday soon. We look forward to welcoming you to our resorts.
It is now easier to connect with us. We have a new toll – free number[protected] for the convenience of our customers. Kindly note the same for future transaction with us.

Regards,
Dimple a vyas
Team – customer assurance
Sterling holiday resorts ltd, no. 7, citi towers, 3rd cross street, kasturba nagar, adyar, chennai -600 020, india | log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | call us at our toll free number[protected] | our business timings is from 9.30 am to 5.30 pm, monday to saturday. We are closed on sundays | email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |
Ref:_00d301gmtq._5000c1ox7hx:ref

Sandeep g. Kutty
5 sep (8 days ago)

To dimple
Hi dimple,

I have not got any confirmation from sterling on my booking. I have tried reaching till free no. No one picked up dropped a note for my reservation. Further the vouchers offered has not been shared.

Sent from my iphone

Sandeep g. Kutty
7 sep (6 days ago)

To dimple
Hi dimple,

I am not keen to continue the membership with sterling holiday as it has limited flexibility to meet my travel plan. Please initiate the cancellation.

Sandeep g. Kutty
8 sep (5 days ago)

To dimple
Hi,

I would like to discontinue with sterling holidays kindly let me know whom to contact as toll free number is never answered.