Apr 04, 2019
Updated by Lara Singh gehlot No very sorry but my complaint has not been resolved, really Sterling
On Thu, Apr 4, 2019, 4:31 PM Feedback Sterling <[protected]@sterlingholidays.com> wrote:
Dear Mr. Gehlot,
Greetings from
Sterling Holidays!
We called you back from[protected] on your number [protected] pertaining to your email, however unable to establish contact with you.
Further to your email, we would like to inform you that we have received your request for cancellation of your membership and the same has been processed.
We regret to inform you that as per the terms of your membership there would be no refund towards cancellation of your membership. In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.
Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Sterling family.
In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.
Regards,
Ramesh U
Team – Customer Engagement
Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India | Log on to www.sterlingholidays.com and discover an all new digital experience which can be accessed round the clock to check availability, plan your holidays, book online and view details related to your membership | Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. | Call[protected] for any quick assistance|
[protected] Original Message[protected]
From: Dr. Lata Lalit singh Gehlot [[protected]@
gmail.com]
Sent: 3/4/2019 12:38 PM
To: [protected]@sterlingholidays.com
Subject: Re: Reference to your Customer ID: 1222388 [ ]
Want to cancel my membership please can you??? Refund my money with interest till date, don't keep checking the patience of the customers, with fake commitments and promises, just need money back and no fake assurance.and PL don't force me to take some harsh actions.waiting fr the cheque of the total amount I have paid you with interest till date.
Lalit Singh Gehlot
On Wed, Apr 3, 2019, 12:25 PM Feedback Sterling <[protected]@sterlingholidays.com> wrote:
Dear Mr. Gehlot,
Greetings from
Sterling Holidays!
With regard to your email, we are working on your request, although this might take a little time, rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. We will revert back within 10 working days with a resolution of your concerns. Kindly bear with us till then.
Thank you very much for giving us the opportunity to be of service to you.
Regards,
Kavitha P
Team – Customer Engagement
Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India | Log on to www.sterlingholidays.com and discover an all new digital experience which can be accessed round the clock to check availability, plan your holidays, book online and view details related to your membership | Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. | Call[protected] for any quick assistance|
[protected] Original Message[protected]
From: Dr. Lata Lalit singh Gehlot [[protected]@
gmail.com]
Sent: 1/4/2019 9:01 PM
To: [protected]@sterlingholidays.com; [protected]@
gmail.com
Subject: Re: Reference - Membership Id 12222388
I need my money back no auto generated response, really feeling very bad about this, u guys really snatch the money from customer and no customer service
[protected]
Lalit Singh Gehlot
On Sun, Mar 24, 2019, 6:49 PM Dr. Lata Lalit singh Gehlot <[protected]@
gmail.com> wrote:
Dear sterling team,
At the time of giving membership ur executive told me that I have to pay the ASF only in the year when I want to go, not every year, but every now and then you are sending me the messaging fr the due ASF.
I want to go to mount Abu fr 5 nights in second or third week of June, and I have been paying the ASF from last two years, and have not utilized a single day, then too ur executive telling me to pay approx 20000, what is the use of this membership then, I can pay now and stay any where I like, I have already paid you approximately 4 lakh Rs.
Refund my money back with interest, I want to cancel. This membership, and ur executives have made fake commitment s to me regarding ASF
Cancel my membership, refund my money immediately.
Thanks
Lalit Singh Gehlot
[protected]
Upon cancellation'
They are not ready to pay me the 4 lakh RS I paid to them fr the Membership, big fraud company
U cannot proceed with the cancellation request with out reversal of the total amount I paid you
Lalit Singh Gehlot
Lata singhGehlot
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