[Resolved] Sterling Holidays Resorts — Cancellation of Booking and refund

[Resolved] Sterling Holidays Resorts — Cancellation of Booking and refund

V vinayakzankar from TRIVANDRUM, Kerala Aug 14, 2022 Aug 16, 2022 This thread was updated on Aug 16, 2022

I had booked 2 rooms in Sterling Aleppey for Rs 14, 936 . The booking was made on 11th of Aug and the dates of Booking were 5th Sep. Booking id "NMWSLPA[protected]" It is clearly mentioned in the booking confirmation that I can cancel the booking and get refund at-least 48 hours before. I am a Sterling member as well for more than 5 years . Later I realised that I wont be able to travel that day and wanted to cancel my booking - I called their customer support as well as local sterling contact and they confirmed that I can cancel booking and get refund by sending email to "[protected]@sterlingholidays.com" . I raised a cancellation request by email on 13th Aug and got a response on 14-Aug from the CRS that booking stands confirmed and they cannot refund the money and may offer only credit vouchers. Here we are talking about approx Rs 15, 000 . I am attaching the email as well as the booking confirmation receipt "towards the bottom" it says cancellation is possible until 48hrs before and they have never mentioned that refund will be in the form of credit vouchers. Appreciate if this could be resolved and my refund is processed asap. Thanks Vinayak Was this information helpful? No (0) Yes (1)
Aug 17, 2022 Complaint marked as Resolved They have promptly got back to me and confirmed in email that refund (card reversal) will be processed in 7 days. Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Aug 16, 2022 Sterling Holidays Resorts Customer Care's response [protected] Original Message[protected] From: Vinayak Zankar [[protected]@gmail.com] Sent: 15/8/2022 5:01 pm To: [protected]@sterlingholidays.com Cc: [protected]@gmail.com; resv.[protected]@sterlingholidays.com Subject: Re: Your Holiday is Confirmed [ ] CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Thank you and appreciate the prompt action. On Mon, 15 Aug, 2022, 1:23 pm CRS, <[protected]@sterlingholidays.com> wrote: Dear Mr. Vinayak Zankar Greetings from Sterling Holidays! We would like to inform you that the refund would be processed within 7-10 business days from 15/08/2022. The amount will be reflecting in your Bank/Debit/Credit card Account within 20 working days from the date of initiation and the same will be visible in next statement. Warm Regards, Karthik Team - Central Reservations Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India \| Log on to www.sterlingholidays.com and discover an all new digital experience which can be accessed round the clock to check availability, plan your holidays, book online and view details related to Sterling membership \| Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. \| Call [protected] for any quick assistance\|
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