Sterling Holidays Resorts Complaints & Reviews

I bought a sterling membership for 10 years on dec 2020 and paying by emi my membership contribution by Rs. 8916 and at the time of taking the membership paid 35000. After paying for almost for a year I get to know that they have a membership fee also which i have to pay every year apart from my contribution. I am a salaried person I am doing the Membership as it is one of dream but the sales persons never told me about this membership fees...

My Sterling membership no. is [protected].
This refers to your trailing mail, we just want to inform you that, we have not yet received the refund of the amount against Rs. 60, 000/- paid to Sterling by mistake on 3 rd January 2022.

I have written the mail to customer feedback Ms. Rasan Kumari FIVE Times and got only assurances that my money will be returned within 7 working days, where it is not being returned, even...

Mihar Swapnil called me and asked to attend the presentation for 45 through zoom and promised a voucher of stay 2nights along with a food voucher it’s been more than 5 days I haven’t received it Geeta the sales girl is very rude don’t even receives the call. If you cannot fulfill the promise of a voucher than after taking the membership I don’t know what will be the scene. I’m gonna put every it on every social media...

My timeshare account number is 24711
We have bought this in the year 1994 and we are paying all the charges levied by sterling resorts properly for which sterling resorts are liable to provide us 7 vacation days per year.

Now when I am searching to book a room for this summer, around April in their kodaikanal resort, the website is showing as NE and is not allowing me to book a room in this time. On website it is clearly...

My father Dr. Prakashbhai Gor purchased a membership and applied for renewal of the same. One of your employees did fraud to him and took all the money my father paid for the renewal. We contacted many employees of the firm to get help from them such as Sarang Deshpandey and Ravishankar Upadhyay. We mailed to [protected]@sterlingholidays.com several times. But every time we only got system generated mail. We didn't get any help from anybody....

Sterling holiday agent Mr parsh Shah is fraud with me for rupees 480000, The parsh are told with me we are buying 2 old membership. And will give the 480000, rupees cash and bank AC transfer bank AC transfer to parsh ac and mayur raut ac no.[protected] icici bank and other icici bank AC give me we have all details and payment receipt and 1.5 lakhs are give to cash him at my home, he also pick the amount from my home...

My Membership ID:1247186
I have taken this membership in Apr-2021, by paying around INR 64000 and rest was agreed to be paid in 12 installments starting from Jul 2021 onwards as I was in my Job changing phase. However, the EMI was started striking into my account from May 2021 onwards but since my CC was blocked it has saved me from losing the money.

At present, my company is laying off to meet their financial targets...

Hi I was in double minded and so after paying the initial I asked for cancellation within 3 days and said full refund now they are saying 90 days in this faster technology world.. Which is really not acceptable.. Why u need our cash to be held into your account for such a devious 90 days when we can do it in a second..

Why are you making the customers worry about the money for another 90 days, what if it's delayed more than...

I was asked to wait for refund for 30 working days for a cancelled booking and its been 2 months now and no one responding to my calls or not provided refund yet. Booking Id [protected]...

Hello Sir/Madam,
I am complaining as during my stay at Sterling Kodai Lake resort between[protected] to[protected] they had charged me an excess of Rs. 13, 896.68 which they had committed to returning the same but have not done so even after multiple requests. Now they are not responding to messages as well.

They had charged my card Rs. 71345.68 and I have used their facilities for the following amounts
ROOM...

I wish to put this complaint against sterling holiday since, they are nothing but a company who cheats its customers.
I joined Sterling in March ‘21. And was informed by the sales team that i can book holiday in any resort across the country, no matter what season i would be having. Hence, we decided to book for Goa Varca property. I was left hanging in the balance by the team stating that the entire resort is booked. So, looking...

Owning Sterling holidays had been my parents dream for past two decades right when the cost was in few tens of thousands but they couldn’t afford it then.

I myself approached Sterling expressing my interest in purchasing early this year and I had purchased a 25 year membership by paying Rs.2, 88, 000/- in full back in April 2021 and since then I haven’t used any of the complimentary nights or any of the annual holiday...

This is with regard to booking done in yelagiri sterling on October 15th to 17th October.I have attached the invoice as well.When I booked it showed meal plan as non refundable and even in cancellation terms u have mentioned 100percent refundable in full credit...what we will understand by this ...100percent of money will be refunded if it's cancelled before 48hrs.I have cancelled 1 week prior to that after asking your executive in sterling...

This is with regard to booking done in yelagiri sterling on October 15th to 17th October.I have attached the invoice as well.When I booked it showed meal plan as non refundable and even in cancellation terms u have mentioned 100percent refundable in full credit...what we will understand by this ...100percent of money will be refunded if it's cancelled before 48hrs.I have cancelled 1 week prior to that after asking your executive in sterling...

Hi I have not received the refund for cancelled the booking No.003-N[protected].
CV NUMBER
NMWOT[protected]
CHECK-IN & CHECK OUT
Aug 28 - 30, 2021
2 night(s)
ROOMS
PAYMENT
20, 987
STATUS
CANCELLED...

Your sales people ( Amit Singh and Ravinder Rawat )are really a fraud and cheater...lots of fake promise they have made to me...now..they are not receiving my calll..

I am helpless..even mailed him to cancle my membership and return money in 19 days.
If it will not happened than I will go in media...lodge fir against him.

I will also file a complain in consumer court against sterling...

Two of the sales( Mr Nitish Rawat & Mr Rajdoot) executives of Sterling holiday & Resort, NCR, Delhi sold me White studio membership on[protected].They offered me two plans of 25 yrs & 10 yrs Vantage.They told me many benefits of sterling holiday its property in India and main attraction of additional thousand of RCI properties in India and abroad.They told me that you will get free membership of RCI and can exchange the annual holidays with...

It's a fraud company. They have the worst service and nobody picks up your call and solve queries. Even after so many calls and messages they are not responding. They just take your money and never fulfill the promises they boast of..worst mistake to take their membership. I urge people not to waste there money on them.They give big promises and fulfill none. Most of their resorts are now old and damp with no maintenance. It's a torture to...

Membership No 520507, 520508
I have two memberships.
Your AAC Charges are too high.
Also you charge guest fee for dependents too.
You are selling membership to us & getting the capital & letting you sell holidays to guests on online platforms as regular hotels at higher rates. Even after that you are charging High ACC & accomodation charges which is clearly a violation of our 99 yr lease agreement. You cannot...

I have taken Sterling Holiday membership. Lot of promises were made while taking membership and subsequently while making payments. However non of these promises fulfilled till date. I have been writing repeatedly at [protected]@sterlingholidays.com for several months now along with all the communication received towards promises and services However I have not received reply for any of them. Instead they keep me calling for payments of advance...