Sterling Holidays Resorts — false promises and no actions taken

Address:

4th Floor Purva Primas,236 Okkiyampettai,Old Mahabalipuram rd,Chennai Tamil Nadu, Chennai, Tamil Nadu, 600097

From — dr ashok talapatra, sterling membership no. 1224403
Rci membership no[protected]Platinum member) 5 years
To whomever it may concern
This is to inform that i was assured that i would be getting 1 week free stay in any rci resort worldwide and 4 nights and five days sterling holidays and also rs 6000 worth food vouchers within 1 year which had been promised to me after i upgraded my membership to purple sterling holidays membership mentioned by mails sent by dharamsingh sadhana.in addition, i also promised that i will also be eligible to avail any rci property worldwide by exchanging my sterling points during my membership period. However to my dismay, when i wanted to book rci resort, the rci representative told me that rci don’t have any property in ali or indonesia or dubai or singapore or us or turkey and if i book through rci i have to pay an amount (Huge amount) to avail the hotel. Sterling points were also not allowed to be converted to avail the hotel. On more enquiry about the 1 week free stay in rci resorts it was said that it is available in only rci own hotels which are present in only very few countries. For all resorts which are not rci property but have rci partnership, money has to be paid to avail them, sterling points would not work. This was really depressing for me as all the facilities which i thought to be valid for me were emerging as imitation and false.

I called up sterling customer care to complain about all the fake assurance and what i have been actually going through for last 10 months but they just turn their deaf ear to my problems. I also called up the two representatives of sterling holidays (Mr. Saurav tiwary phone [protected] and mr. Dharamsingh sadhana) who enrolled me into the membership, but they also hung up the phone saying they will get back to me with details and never called me back again. I found no one to listen to my problems.
The most important point of all, when i signed up for the sterling membership, i was not provided the original forms to fill them up. However, photocopies of the original forms were provided to me for filling up which were illegible in certain portions. The terms and conditions were also illegible in few parts. The representatives assured that the terms and conditions written were the same which were explained to me. It is now coming up that all the proceedings that very day were all fraud promises and fake assurances .

Either all the given facility should be provided or i would like my membership to be cancelled and my hard earned money be refunded.
Thank you