Sterling Holidays Resorts — harassment by sudden cancellation of confirmed booking on a false pretext

We bought sterling holidays memebership last year & paid a handsome amount for 25 years membership on promises of a good holiday experience. Our membership id is 1238186.
We got our first booking confirmed with voucher number 034-m[protected] regular holiday check in 20-01-19 & check out date[protected].
We booked our return air tickets for 4 people for goa for nearly 37500 & we were on our way to amritsar airport on 18-01-19 when we recieved the call from mr karthikeyan of sterling holidays that they have to cancel our booking b coz of political turmoil in varqa goa & he insisted that no cabs are allowed to go in that area.
When i told them that our flight is due in a short time they told us that they can arrange for an alternative accomodation but we will have to pay nearly 4000 rs per night as this property does not belong to sterling & they almost forced us to book immediately b coz no other property is vacant in that area & this last room may also get booked.
Shocked & helplessly i asked them to wait & called up my friend who booked another resort in goa for us but at a good cost
Upon reaching goa i enquired from many people including taxi drivers, resort personnel & locals about disturbance in varqa but i was shocked to know that there was nothing wrong with varqa
Even when i called the local number of sterling resort varqa they told they are open for booking & functioning normally ®arding cancellation of our booking no satisfactory answer could be provided by the person on phone
We learnt from our taxi driver that this is the standard practice among these resorts to cheat customers when ever they find a better booking
This is shear cheating by the company & they should be penalised for harrasing us mentally & financially
Was this information helpful?
No (0)
Yes (0)
Sterling Holidays Resorts customer support has been notified about the posted complaint.
Jan 22, 2019
Updated by namz148
Recieved the call from sterling holidays customer care just now.
they are making false excuses of the BIG turmoil in south Goa, Varqa which is known to only Sterling holidays customer care for some mysterious reason (probably the bigger booking they got). Nobody in Goa including the police, locals, cab drivers knew nothing about the so called Political Turmoil
Even the local help desk at Sterling Varqa confirmed that resort was functioning to its full capacity on 20 Jan 2019, the day of our so called confirmed booking
Now the excuses being given are that I only confirmed the cancellation of booking, yes I agreed to cancellation after I was left with no choice by telling the false story to me that no cabs are being allowed to go to Varqa south Goa & either I should cancel the booking or pay 3800 per night for the only room left in some unknown Goa hotel
I am seriously going to court for compensation for mental harrassment & emergency cash I had to spend to book another resort at the last moment.
Sterling holidays, wait for the court notice...
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sterling Holidays Resorts
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    54%
    Complaints
    433
    Pending
    15
    Resolved
    224
    Sterling Holidays Resorts Phone
    +91 44 3357 3300
    Sterling Holidays Resorts Address
    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
    View all Sterling Holidays Resorts contact information