Sterling Holidays Resorts — incorrect enrollment - wrong product sold by imran - sales manager

Address:

navimumbai

Still haven't heard from the team.

It's been four months. No accurate response.

Mohammed and imaran two employees have cheated me. Sterling should take action against them.

Why they have given false information and taken money from me in feb and they dont respond now.

I hope you understand this falls under forgery case. Which i'm going to file against the company.

Somesh

On tue, jul 7, 2020 at 12:22 pm somesh banerjee wrote:
I still haven't heard from the team.

It's been four months. No accurate response.

Mohammed and imaran two employees have cheated me. Sterling should take action against them.

Why they have given false information and taken money from me in feb and they dont respond now.

I hope you understand this falls under forgery case. Which i'm going to file against the company.

Somesh

On sat, jun 20, 2020 at 5:49 pm feedback sterling wrote:
Dear mr. Banerjee,

Greetings from sterling!

With regard to your email, we are working on your request, although this might take a little time, rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. We will revert back within 10 working days with a resolution of your concerns. Kindly bear with us till then.

Regards,
Tharani r
Team – customer engagement

Sterling holiday resorts ltd, purva primus, 4th floor, no. 236 okhiyampettai, old mahabalipuram road, thoraipakkam, chennai - 600097, india | log on to www.sterlingholidays.com and discover an all new digital experience which can be accessed round the clock to check availability, plan your holidays, book online and view details related to your membership | our business timings is from 9.30 am to 8.00 pm on monday to saturday and 9.30 am to 5 pm on public holidays. | call [protected] for any quick assistance|

— original message —
From: vikram lalvani [vikram. [protected]@sterlingholidays.com]
Sent: 19/6/2020 8:14 pm
To: [protected]@sterlingholidays.com
Subject: fw: membership details.

From: somesh banerjee [mailto:somesh. [protected]@gmail.com]
Sent: 19 june 2020 19:49
To: imran khan ; sterling - crs
Cc: mohmmad hussain khan ; tophan barik ; paras shah
Subject: re: membership details.

Hi imran,

As discussed hussain has lost all the documents and since your manager hussain is unable to retrieve the document. You have raised the query internally. Due to lag there is no response.

But can we keep a date the refund email reply will give to you after one month or 2 months. Can some one say the refund can be done or you can say a no there will be no refund as we have cheated you.

I don't understand how you guys work.

Highly unprofessional behaviour.

Somesh

On mon, may 25, 2020 at 4:51 pm somesh banerjee wrote:

Intimation 3 - intimation 2 given on 9 may2020.

Hello imran,

Firstly eid mubarak to you and your family. I understand its holiday for you.

But i am writing to you again in hopes that you will extend your support and act like professional.

For everyone reference im attaching the chat session we had for refund.

You had ensured the payment refund will be done as per company policy in 60 days.

For records not done till today.

This is final intimation from my side. I shall wait for your reply for 48 hrs.

After that i will be reporting this to legal department and they shall take it forward with you and your team.

Thanks,

Somesh

On sat, may 16, 2020 at 12:41 pm somesh banerjee wrote:

Intimation email - 2nd first intimation sent on 9may20.

Hello imran,

Just want to understand why the refund is not initiated.

There was wrong sale done in the first place then i was ask to wait for 2 months for refund which i did in good gesture.

But now more than 70 days no refund done.

Bank transfers are on we are doing bank transaction daily.

Its customer money which has been taken and needs to refunded as per company policy.

I hope you understand what its mean and what you are doing by going against your company policy.

There are no emails from your side indicating there will be delay. When i followed up with you said and you will check and update.

Which you didn't honor.

This how customer are treated?

I hope this you resolve the issue. I understand lock down situation. Being a professional i am working and honoring what is committed to all my partners and vendors.

Awaiting your reply.

On sat, mar 7, 2020 at 1:51 pm imran khan wrote:

Hi sir,

As per conversation you will get refund of rs.2, 250/- with in 60 days from 29th feb.

Looking forward for fresh white studio enrollment form you.

Happy to serve you experience a lifetime of discoveries.

Regards,

Imran khan.