[Resolved] Sterling Holidays Resorts — Mandatory accommodation charge or food charges | |
I bought a 25 year membership trusting this company and had 3 wonderful experiences with them, had minute problems but all were solvable . this time water is way above over head, i called for the booking of Kanha sterling resort and after talking to 5 persons of the customer care, the final response was that they will provide me 3 rooms from 7 november to 10th november, where as my request was for 3rd november to 6th november still i agreed, now they told me that though i have my membership, the property of kanha is not owned by them, so i had to pay mandatory food charges that is 650+tax/per head/per night . we were planning a trip of 9 adults, in which we will have to pay around 18k for our stay . online charges for the same room after applying some offers were 3200/room for 4 person, including complimentary breakfast, that will be a total of 19200 ffor 9 people. now if i use my sterling member ship after paying a lumpsum amount of 4.5 lacs for 25 years membership, ill be paying 13k for maintenance charges, where exactly is my membership usefull? this was a total scam for me right ? customer membership number - 1229635 Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Nov 11, 2020 Sterling Holidays Resorts Customer Care's response Dear Daniel, We tried reaching you but unable to get through. Could you please share any alternate contact no to connect with you. Sincerely, Member Relations - Sterling. | |
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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