[Resolved] Sterling Holidays Resorts — non receipt of physical kit and documents

Priya05

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421201

Dear sir/madam

Membership number-1238412
I have not yet received the physical kit and as per the status from your end and dtdc end it’s showing delivered. Inspite of doing follow up there is no response from 07th may 2018 and it going to be a month. If the start is so bad then kindly let me know about further else i request you to kindly refund the amount paid and cancel membership as your customer support and r. M. Are not supportive as much they must be, i have to call them they have no courtesy to update client.

Kindly update asap.

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Jul 5, 2018

Complaint marked as Resolved

Sterling Holidays Resorts customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Sterling Holidays Resorts Customer Care's response Dear Priya,

We hope your queries has been resolved by our executive. Please let us know if you need any other assistance.

Sincerely,
Member Relations - Sterling.

May 30, 2018

Updated by Priya05 Hello

The executive has just told that they will update.As such nothing is resolved.

Jun 04, 2018

Updated by Priya05 Hello

After receipt of Physical kit have noticed that below things are missing in the same:-
1.Membership card
2.Amazon firestick/Resort vouchers
3.RCI Log in credentials.

Verified Support

Jun 04, 2018

Sterling Holidays Resorts Customer Care's response Dear Priya,

We are pleased to inform you that your hard kit has been dispatched to your address and an email has also been sent to you in this regard.

Sincerely,
Member Relations - Sterling.

Jun 05, 2018

Updated by Priya05 Yes received. Thanks