[Resolved] Sterling Holidays Resorts — refund of payment | |||||
I had made initial payment of rs22193 through my sbi debit card on[protected]. I had also given post dated cheque no :150886 for rs 4564 dated[protected] on[protected] itself at grand hotel, railwaystation road, bareilly-243001, where sterling holidays team was staying.. We had informed you on tel :[protected] to your employee ms rashmi and mr jagpreet singh kalra on mobile no; [protected] that i am not able to avail holiday package due to my health problem and the amount paid be refunded to me. Both informed me to make stop payment of post dated cheque no:150886. Accordingly i informed the bank to make stop payment of this cheque & the cheque was not encashed. Today i updated my pnb sb a/c: [protected] passbook. I was shocked to know that amount of rs4564 is being deducted every month from my sb account from october 2014 to june 2015. Whereas we had requested you to refund my initial payment made on[protected] and on the contrary you had started withdrawal of emi from my above mentioned bank account through ecs. Since i had informed you in time i. E before due date of first emi regarding my health problem due to which i am unable to avail holiday package offered by you. I would request you to refund my entire amount paid so far with interest as you are well aware that we have not availed any services till date. Was this information helpful? | |||||
Oct 13, 2018 Complaint marked as Resolved Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Sep 08, 2018 Sterling Holidays Resorts Customer Care's response Dear Rahul, We hope our executive has got in touch with you regarding your query and explained the cancellation and refund policy. Thank you for cooperating with us. Sincerely, Member Relations - Sterling. | |||||
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
We welcome your feedback and are most regretful for not being able to provide these items during your stay. Kindly email us your contact no at [email protected] so that we can get in touch with you to understand your experience in detail.
Sincerely,
Member Relations - Sterling.
Please accept our apology for untoward Sterling experience. The Resort Management team has been alerted with your feedback, and steps have been taken to ensure that our standards of hospitality and service are not compromised. We assure you, as well as our other guests, that first aid boxes will be kept with every department within the resort and also that the minimum stock will always be maintained.
Sincerely,
Member Relations - Sterling.