Suburban Diagnostics — Double Marker Test

Address:

Fortuna, Ground Floor, Near Shivar Garden Chowk, next to Radha Krishna Hotel, Pimple Saudagar, Pune, Maharashtra 411027, India

Firstly want to say that they have a collaboration with UMARJI MOTHER AND CARE in Balewadi and I was referred by my Obstetrician to Umarji for a Combined test that included NT Scan and blood sample for double marker. My NT scan went well followed by my blood samples collected by Suburban on the same day. I was said I should receive my samples by the following week which I actually did not and instead I was called for 2nd sample as they stated that there was a shortage of previous blood sample and hence they need some more. I did so accordingly and then I was informed I should receive my reports by the next evening which I did not receive once again. After 2 days I followed up with them and again got the similar reply that I should get my report by next evening and again I did not. Finally after 3 more days I called them for a follow up and this time when I heard the same reply I got frustrated and asked them for a firm answer and to which they said they will call me back with the reports in some time and they did so informing me that I am having a high risk as they had confirmed my reports with the doctor in Umarji hospital however they did not send me the reports even after 3 hrs. I had to follow up 3 times within the 3 hrs to get the reports. Finally they did send me and had complete messed up report that would scare any pregnant lady. When I gave a review in google I got a call the very next day from the central manager of Suburban apologizing on the delay and she was trying to convince me by saying that the previous blood sample had a very high reading and hence they had repeated the test. She said that she can show me the email where it was mentioned to repeat the test but when I asked them to send me the email along with my first report as I wanted to confirm, they just stopped taking my calls and never received a reply from them on the same. I had again submitted a review in google for Suburban diagnostic & again I got a message from the manager saying that she cannot share the email as her top management has not allowed her to do so. I have also asked for the first blood report & there is no reply. When I provided my review in google, I realized that there were 80% of the reviews with similar complaints related to delay, incorrect report & taking repeated samples.