Subway — Non vegetarian served for pure vegetarian

Address:	Chennai
Website:	subway.com / zomato.com

I am writing this to bring to your notice about my horrible experience with the order via Zomato I made on 20th Feb, 2022 at 09:17 pm of order ID- [protected].

I placed an order for 1* Tandoori Tofu Sandwich and 1* Veg Seekh Signature Wrap which was supposed to be fulfilled by a restaurant in Perungalathur, Chennai called 'Subway'

I got the order delivered, and we had enough of it only to discover that it was chicken stuffing inside the sandwich and not what it is intended to be.

It is Sunday and most people have non- vegetarian food on Sundays, but I ordered vegetarian food, through which you should have understood how important it is for me THAT THE FOOD HAS TO BE PURELY VEGETARIAN, in terms of my religious obligations and lifestyle. Worse, I had to share this food with my ENTIRE FAMILY AND THEY ARE INFURIATED, TOO. We fed the food you delivered to our baby and you have made us pass on this transgression to our child, too. You have made me and family go through a sense of defilement and this loss cannot be recovered with money. Now we all are going through this mental trauma and you are responsible that we had to breach our conduct.
I am highly disappointed with your service. What kind of service you are providing if you do not understand the difference between vegetarian food and non- vegetarian, thereby not valuing your customers? Don't you see the importance of distinguishing between vegetarian and non- vegetarian food while providing services in a multi-cultural country like India? Are you forcing us to eat non-vegetarian food against our will?
I demand you to look into this and revert back with a proper explanation, failing of which will direct me take this forward legally. I have kept the rest of the food and will take this to a consumer forum and FSSAI.