Sulekha.com — gas filling in ac but it is not working

Sulekha.com — gas filling in ac but it is not working

B Bharati Srivastava from Gurgaon, Haryana

Dear sir, I posted my requirement for ac service at sulekha.com on 6th april and same day a person name santosh ([protected]) called me to fulfill requirement of ac service. We discussed about terms and conditions over the phone and he came back on 8th april for ac servicing. First day he filled the gas and took rs.2000 for the same and given three months of warranty. But as cooling was not happening, he came back next day and change capictor and took another rs. 500. Still cooling was not proper and i doubted that gas is leaking. I called him again to come and check as it is in warranty time and it is not repaired properly. Firstly he said that he is coming but now, he has blocked my number and not replying. I trusted him as he is a registered mechanic at yout site. I paid rs. 2500 and still it is not working. Request to take action against him and either return my money back or do the servicing properly. Regards Bharti M-[protected] Was this information helpful? No (0) Yes (0)
Sulekha.com customer support has been notified about the posted complaint. Verified Support Apr 17, 2020 Sulekha.com Customer Care's response Dear Bharati Srivastava, Greeting from Sulekha.com! We are extremely sorry to hear about this and even more sorry to disappoint a customer like you. This is certainly not the experience we intend to offer our customers. We will look into your issue right away. We have forwarded your complaint to the "User Complaint" team. They will reach contact you within a short time. Warm regards, Team Sulekha. Apr 18, 2020 Updated by Bharati Srivastava Thank you sir for prompt reply. I hope I will get my money back which I paid to your technician. You should also take some serious action against him who is doing fraud on your name. You can reach me at [protected]@gmail.com or can call me [protected] for any other information. Regards Bharati Apr 19, 2020 Updated by Bharati Srivastava Dear Team, I received a call from your team member and after having a doscssion with technician, he assure that he would come today but I waited full day and in between I called him too, but he did not arrived. 12 days have been since I made payment to your technician. AC is not cooling and its so hot in delhi specially my flat which is top floor. From the very beginning, he was aware that he has not done work properly . He is such a fraud. I trusted him on the name of Sulekha. Now, I am going to call some other technician. I paid santosh Rs 2500. Request you to kindly refund the abovesaid paid amount so that I can complete the repairing work. Thanks a lot for all your support. You havr excellent cutomer care service. With Regards Bharati srivastava Apr 21, 2020 Updated by Bharati Srivastava Dear Team, Since last three days, your executive is in contact with me and technician. Everyday, technician promise to come but he never arrived. Now, 14 days have passed and still I am suffering. He has willfully done improper work that's why he is not coming. He knows his fault very well and avoiding to come and fix it. It is more than enough waiting. I really appreciate the response from your team. Request you to kindly facilitate reimbursement of Rs.2500 which I paid to him so that I can take help of other technician. Delhi is really hot and I am living on top floor which makes me more vulnerable in this heat. I would like to thank all you support in this regard. Kindly do the needful. Regards, Bharati srivastava Apr 23, 2020 Updated by Bharati Srivastava Dear Team, Satosh cam yesterday after so many followup and repaired AC. It was cooling. I told him again and again that please check it properly. Only one day has passed and ice has started frozing in front panel which means it is leaking. He is not doing his work properly. My AC is good quality. It is Hitachi brand and only 3 years old . If we do servicing properly, it can not be damage again and again. He knows it very well and due to anger and frustration he has not done his work properly. Kindly allow me to call a technician from outside and let me fix the problem. Then only we will know what wrong he is doing with AC and will get refund of amount from him. Regards Bharati Apr 29, 2020 Updated by Bharati Srivastava Dear Sir, As I shared with you that my AC is still not working. From very second day, gas leakage started which resulted freezing ice on front. When I called Santosh-technician regarding the problem, he told me to change coil. I asked him that you are not properly repairing the leaking point . You are not using compressor machine for pressure maintaining which is important to find leakage in coil. He told that it takes too much time so he will not use it. It shows how casually he is doing his work which is creating lots to problem to me. If I call some other technician from outside to fix the provlem, he will charge for it. Will you please tell me who will pay the extra money? I belived on your name which costs me a lot. It would be nice if you can refund Rs.2500 so that I can fix the problem from someone else. Regards Bharati
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