[Resolved]  Sulekha.com — gr packers and movers - not a professional packers and movers

Address:	Chennai, Tamil Nadu, 600125
Website:	www.sulekha.com/gr-packers-movers-ashok-nagar-chennai-contact-address

This happened on 29th of nov. I was trying to book packers and movers through sulekha and i got hold of "omr packers". I asked if they can come at 02:00 am and the representative confirmed they can come at that time and made the booking at 12:00 pm. Later, at 07:30 pm, i was told the vehicle they will be bringing will not have cover on the top and i was told i'll receive a call back in 20 mins confirming the availability. That was my last interaction. I did not receive any response after that. Tried reaching them multiple times (Through telephone and sms) and i was unsuccessful in reaching them. So, finally i had to resort with booking gr packers. I got call from two numbers, claiming they were gr packers and the phone number i got from sulekha does not exist anymore. The phone numbers i got call from are - [protected], [protected]. I was told that they would charge rs. 4, 800/- for service and i didn't negotiate the amount.

These packers (Gr packers) came to my residence at 02:45 am, with no proper packing materials. Only 4 carton boxes (Low quality) and 1 brown tape. I realized they had only one brown tape when they ran out of it. By the time they came, i had already packed most of our appliances in their product boxes (Thankfully i did that). 6-7 people came and they all started packing at the same time in different rooms. We were only three people at home and could not supervise effectively on who is doing what. I had few good carton boxes which they made use of. When they ran out of brown tape, they started packing the boxes using jute twine. Who does that! A professional packers will bring adequate materials for packing viz, carton boxes, brown tapes, bubble wrap, instead, they started using jute twine, which at a later point damaged the boxes while lifting. That day, it was drizzling and they said the vehicle (Eicher) needs to be covered with tarpaulin sheets. Once this was done, we started moving our household things into the vehicle. During this process, i was specifically asking someone to help me with packing the refrigerator with its product box (Along with a rigid thermocol to support its base). But, before even i know, they had moved the fridge into the vehicle as is. I demanded them to offload it from the vehicle, do the packing and then back into the vehicle, but they did not pay attention and said they will take care. One of my mattress (Sleepwell glory) which is a high end mattress (Costing 35k) was also shifted. Please note that this mattress was covered with a bed cover (Which i specifically ordered for that mattress). After moving our household things into the vehicle, it started raining. We were under the impression that the product will be safe as it is under the tarpaulin and moreover there was a person standing near the household things, and should there be anything, the guy will alarm us. After moving to the new location, we noticed that the carton boxes were wet. That's when we saw the tarpaulin sheets were damaged and it was unable to withhold the rain water. Water had seeped inside our mattress, sofa and they were drenched in water for almost an hour. There is a memory foam on the sleepwell mattress which came off from its alignment due to this and we had to dry all the water from it (A painful task of drying it in the sun). I didn't know what damage is caused to the fridge which was relocated without proper packing, but there are visible scratches in the front. This is the case with the bero too. I mean, are they really professional packers and movers? I'm starting to doubt if you guys really do your due diligence before posting these amateur's details in your business listing. My 35k mattress is good for nothing now, i have run this past sleepwell but unsure what will be its outcome. I'm not happy with this service at all. The worst part is, one of the guy was drunk, as i could smell liquor when he spoke to me while offloading the household stuffs from the vehicle. I need refund for the damaged products. I'm sending the snapshots of the damage.

This complaint is against omr packers - for abandoning us at the last minute. And secondly, on gr packers, for not packing stuffs properly. I got conned by the photos posted in their site..