[Resolved] Sun Direct — amount debited and recharged but not reflected in my account

hari praba

from Korampallam, Tamil Nadu

Dec 20, 2019

Address: Theertham(vill),Balanapalli(post),Krishnagiri(dt&tk), 635121

Have recharged my dth through sun direct app rs 100 for add on some extra channels.. Money was debited through google pay and amount not reflected in my account.. I called customer care too but they are not responding well.. And some one said it will take more than 3 hours i don't understand why it's take too much time reflect in our account... I want to get it recharge now else i want my money back...

Proof will attached below

Was this information helpful?

No (0)

Yes (6)

Jan 23, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Dec 20, 2019

Updated by hari praba Amoun could not be delivered in my account.

Verified Support

Dec 22, 2019

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.