Sun Direct Complaints & Reviews

I recharged my sun direct card by sun direct app through Google pay but the money has been debited from the bank and in sun direct app they mentioned it as failed and you will get your money back. But still I didn't got it back and there is no proper customer care service even.

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Address: No.5,5 th cross, Periyar Nagar, Pondicherry -605005

என்னுடைய பழைய மொபைல் எண்ணை நீக்கிவிட்டு புதிய மொபைல் எண் [protected] உள்ளீடுங்கள் No. 5, 5th cross, Periyar Nagar, Pondicherry-605005

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Address: 288, Poolampatti road, Idappadi

My onther account number send 200 and 230 Rs in my account depidited

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Recharge of rs. 1199 done with the mode of paytm using my UPI id on April 12th

Smart card no. [protected]
Registered mobile no. [protected]
Order id : [protected]

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Address: Surya Heights Flat No 1B 34 Prantik Park Bansdroni Kolkata 70

Hi i am using sun direct since 2014, but all of a sudden just during the lockdown i am not getting any channels error message shown (E42-e52) and also e32. Called up customer care of sun direct several times and they confirmed having raised a complaint and sending technician but no response after that and till date i have not received any complaint no from their end.
My surprise is i have never faced this issue before and would like to know whether it is shut down in kolkata on purpose (Since i reside in kolkata). I am not able to view any news channel as no signal available. I want to escalate to the appropriate authority above sun direct. Kindly let me know the escalation matrix as i will forward my email already sent to sun direct

May 17, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Address: B1 11 CISF quarters Manali, 600118

As my set up box no. is [protected]
And recharge 4 days back with ₹1039 pack. But now only one Telugu channel is working. Please activate all the channels as soon as possible.

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Address: Bangalore, Karnataka

I don't see this new kannada channel at all in the cart to add. Why it is so?

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I have recharged my Sun Direct setup box on 10.04.2020, My customer ID is [protected]. I am trying to call customer care but it is not connecting from several weeks. This is the horrible service facing from Sun Direct from past one year.
Please resolve the situation

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Respected Sir I am using sun direct DTH with smart card no [protected] . yesterday I have recharged a package, still I am not able to view channels, I have called customer care several times but no response.
Smart card number - [protected]

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I want my sundirect operator to add zee telugu channels for free as per trai norms, he refused

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Hi sundirect, We are customer since 2010 and have using 25 connection in my family, everybody wants Zee picchar, if you people are not providing by May, will shift to other network, please help us. even i can also give those 25 connection ID and required details.

Apr 04, 2020

Updated by Chandrashekar R Chandru today i have spoken with Zee TV team in Bengaluru, they are requested sundirect to take there Channal Zee picchar channal, but Sundirect rejected said they will not because they have there own Movie channal. in this case, really we will wait till May, after that sshurely will shift to other provider.

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Address: Palackal payyavur kannur kerala

Pls add my new number [protected] my sundirect number[protected]

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Address: Panipat, Haryana

All the channels works properly excet few channels some of which are paid and some are free. Like &TV, DD India, News india 18, MH1, 9XM, Enter 10 and much more.
Smart Card No. [protected]
And u can cantact me on- [protected]

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I tried to recharge with ₹277 in sundirect from the portal using the Registered mobile number. I paid the above amount . But what I got is a recharge failure message. So in turn I lost my money.What I expected was Either they should refund the money to bank account or sundirect account. But till now they have done nothing from their side. I tried cally customer care.. But could not connect with them. So now what should I do? I need my refund.
Registered mobile number: [protected]
Name: Tomy cc

May 7, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2020

Sun Direct Customer Care's response As per conversation, customer complaint about balance not credit issue same has been already resolved from our end.

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They cut channels without intimation. After switching on the TV a particular channel will be there and after sometime the same channel would not be available.
For eg. If I am watching a channel they cut it which is highly unethical.
This has been happened for like 1 month.

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Address: Uttara Kannada, Karnataka, 581402

Sund direct dth providers are not giving the right to chose their channels on any one of the platform i cannot add a pack on my own or i can't remove them also they are not giving any kind of options they have made their app but it won't open they made it compulsory to choose the pack they decided and we dont have any kind of freedom to choose trai says that you can add pack as much as you can and drop them according to your choice but there are no way that i can drop a channel or a pack sun direct is making people pay more and get less channels by creating their own packs so i suggest to see in to this.

May 3, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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R

Rudresh c

from Bengaluru, Karnataka

Apr 2, 2020

Smart card [protected]
Phone [protected]
I request to u please add zee picchar

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K

Kalaiselvi Gunalan

from HÄora, West Bengal

Apr 6, 2020

Hello
I have recharged my sundirect on today. The payment was done in Gpay and payment was successful and in sundirect app its showing failed. I have attached screenshot for your reference.

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V

Vinothb613

Apr 7, 2020

Sir/Madam
I have recharged My sundirect account of rupees â‚¹554 in 5th April, 2020, The amount was debited from my bank account but the recharge was not successfull, Please Resolve my problem, And I need my Money return back or quickly Recharge my sun direct account, Kindly See my Attachment Below

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Vinothb613's reply, Apr 5, 2020

And my Sun direct card number is 40247063122

R

Richu N

Apr 7, 2020

They cut channels without intimation. After switching on the TV a particular channel will be there and after sometime the same channel would not be available.

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Address: Beside Bypass, Sri Ramanagar Colony, Vizianagaram, Andhra Pradesh, 535579

Website: my.sundirect.in

I have done payment of rs. 630 (Telugu dpo 2 package basic subscription for 3 months) from my sun direct website via their debit card mode.

Amount debited from my bank account, but recharge not done... I contacted the customer care of sun direct but no response from their end.
My sun direct id number is [protected].
Kindly please look into this issue.

May 5, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear Sir,
As per conversation, customer complaint regarding BAL NOT CREDITED issue same has been already resolved from our end.
Regards,
Sun Direct Team.

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A

Aneesh Gopinathakurupu

Apr 2, 2020

SCREEN SHOWS E017-0 NO valid sector found csdn...[protected]...mob.[protected], .

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P

[email protected]

Apr 6, 2020

Now just recharged my sun direct with a 629 rupees but in app it show u didn't recharge now what we do !?
This is my translation Id[protected]

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T

Thejaz

from Bengaluru, Karnataka

Apr 6, 2020

S N:-[protected]
It showing E017-0 No valid sector found plz hlep us

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Thejaz's reply, Mar 30, 2020

I called cc but no replays

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Address: Beside Bypass, Sri Ramanagar Colony, Vizianagaram, Andhra Pradesh, 535579

Website: my.sundirect.in

I have done payment of rs. 630 (Telugu dpo 2 package basic subscription for 3 months) from my sun direct website via their debit card mode.

Amount debited from my bank account, but recharge not done... I contacted the customer care of sun direct but no response from their end.
My sun direct id number is [protected].
Kindly please look into this issue.

May 11, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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U

Umamidhun

Apr 2, 2020

Today am recharged my sundth through my paytm amount f 219.its show successful. But so far it not received in my dth.My sundth remain the old balance.my dish no [protected].

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S

Sasanth KS

Apr 6, 2020

I had used Sun Direct Android application for recharging my account for â‚¹200. The payment method i used was UPI and i used Google Pay for the recharge. The amount was debited from my account and is not reflected on my Sun Direct account. I tried calling the customer care of Sun Direct and they told me to contact Google Pay.

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S

Shashk

from Delhi, Delhi

Apr 6, 2020

Im sundirect user
[protected]
I have recharged hindi pack and it shows reserved smartcard return code.
I called ur customer centre, instead of telling solution they are holding my phone for 2-3 min and rejected. It happened 6-7 time in 1hr. Look at those bastrds teach them how to interact.

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D

dwarak_a

Apr 7, 2020

We paid for sun direct before a week it worked for few days, but after four days it isn't working.
The sun direct cable preson who took money for placing is saying it's not his problem. And he said we must report it somewhere else

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D

Darshu4070

from Bengaluru, Karnataka

Apr 8, 2020

Plz plz zee picchar channel add to sun direct and help to all sun direct people and me

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Address: 605754

28.03.2020 my sun direct plan got expired so that i have done 258rs recharge, 30 minute's channels played but suddenly got massage that my sun direct plan expired i got shock. So again i have done 258rs recharge but no use. Next day i have contacted customer care they advised to 258rs recharge so again i have done 258rs recharge my account but no use, also the customer care service not providing proper solutions to customers. They are cheating our money.

May 5, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

Jul 30, 2021

Updated by Keerthana NarayanaSamy Old num
[protected]

new number
[protected]

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E

easwari ramasamy

Apr 14, 2020

I make payment for 554 yesterday recharge was done but the channels are not displaying customer care also not giving any clear response since two days

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easwari ramasamy's reply, Apr 14, 2020

smart card num 10617325211 sun news channel was running for 10 minutes and suddenly getting off other channels are not displaying

E

easwari ramasamy

Apr 14, 2020

This was displaying

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Address: Kollam, Kerala, 691009

Website: sundirect.in

I have done sundirect recharge through online payment with my sbi debit card on 28/03/2020 twice in a row for rs. 219/- each. I have recharged on behalf of my aunt smt. Prasannakumari who provided me the smc/ csdn no: [protected] in which the recharge is made. After sometime she called me & said that smc/ csdn no: was wrong & the correct smc/ csdn is [protected]. Please cancel the recharge made on the smc/ csdn no: [protected] & transfer it to smc/ csdn no[protected].

Sun Direct Complaints & Reviews

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Sun Direct reviews & complaints page 41

money not transferred back

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mobile number, address change

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recharge wrongly sent

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recharge not reflected in my account of 1199 rs.

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no signal since 27th march 2020

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channels not come

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channel not available in sun direct - zee picchar

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channels are not activated even after recharge

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sun direct dth - channels unable to view

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as per trai norms a I request to add zee channels in my account,but they answered me there is no any trai norms to provide that channels

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request to add zee picchar kannada movies

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registration number change

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no signal on some channels

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recharge got fired and I lost my money

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cut the channel without intimation

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channel selection

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sun direct amount debited, but "payment failed" status using https://my.sundirect.in/

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sun direct amount debited, but "payment failed" using https://my.sundirect.in/

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have done recharge but channel not playing

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recharge done for wrong account

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