[Resolved]  Sun Direct — balance not credited

I made payment for recharge to my account around 7:43PM today through Google pay and the payment was successful and debited from my account and also shown paid status in google pay. But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
My smart card number : [protected]
Here i attached payment receipt for your reference. Please credit the balance else refund my money back
+1 photos
Was this information helpful?
No (2)
Yes (17)
Mar 1, 2020
Complaint marked as Resolved 
At last amount credited
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2020
Sun Direct Customer Care's response
As per conversation, customer complaint about balance not credit issue same has been resolved from our end.
Complaint comments 

Comments

Yesterday I was recharged sundirect dth for 200 rupees. But channel is not display
I have made payment for sundirect subscription pack around 11:47 am today through sundirect app using phone pay upi. The transaction got successfull but not reflected on my sundirect app and channel not displayed yet.
Please notify this problem and get resolve as soon as possible. Here I am attaching payment details

I paid money from phone pay but not added in sundirect app

I paid 3 times but not reflected in sun direct app

I didn't got credit my money

My money didn't credited

My money didn't get credit

I made payment for recharge to my account around 5:30 PM today through Phonepe and the payment was successful and debited from my account and also shown paid status in Phonepe. But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
My smart card number : [protected]
Here i attached payment receipt for your reference. Please credit the balance else refund my money back

I recharge my sundirect through phonepe. But not received yet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1461
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information