Sun Direct Complaints & Reviews

Address: Kovvada annavaran, West Godavari, Andhra Pradesh, 534202

I have recharged tamil dpo pavk of an amount of 329 for 1month on 27th march, via paytm
Please change the pack to telugu dpo
With lockdown in andhra pradesh and no tv to view, it's getting harder to manage to know the news and to keep my children entertainment for sometime in a day.
Please change the pack as soon as possible do the needful
Thank you
Regards,
Meramma.

May 6, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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P

prem_bindu

Mar 27, 2020

I had made a recharge for 6 months subscription base pack of "TAMIL DPO 2A", But after successful recharge, the plan in my account is showing as ODIA DPO 1A.

Request you to change it to TAMIL DPO 2A.

Also trying to call customer care is in vain.

for changing pack - Comment #3668183 - Image #0

for changing pack - Comment #3668183 - Image #1

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prem_bindu's reply, Mar 25, 2020

Not resolved yet

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No channel is coming. Just displaying e017 error for all channels. There is no change after doing factory reset also. Offer validity is there up to June 2020. Without any indication or anything it just stopped....

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Failed to load ifcp image (E 162-0)
Please resolve

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Address: Chittoor, Andhra Pradesh, 517581

My base plan is expiring today[protected]. So i recharged today with amount 1390 but instead of tamil pack i recharged with the ODI pack . Can you change my pack to tamil pack?

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Address: 500013

Yesterday night it is worked and today morning it is showing some error in function and pls make resolve the issue as soon as possible and pls update the issue on the same.

+1 photos

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Anand Gade

Jan 31, 2021

Yesterday night it is worked and today morning it is showing some error in function and pls make resolve the issue as soon as possible and pls update the issue on the same. No. [protected]

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S

Subramani subbu

Jun 16, 2021

Error code E162-0

ca current info failed to load ifcp image (e162-0) - Comment #3845473 - Image #0

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Address: Rangareddy, Andhra Pradesh, 500074

Ive done a recharge of 285 rs for telugu pack on 20 march.but from 3 days im not getting any channels except for some free channels. ive done recharge again on 24 march but there is no change. ive tried calling customer care but there is no response. can any one please look into this

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Address: Vizianagaram, Andhra Pradesh, 535001

Website: www.sundirect.in

I have recharged to a smart card number [protected] instead of [protected] through freecharge on 24.03.2020. Details are below
Amount 630, telugu dpo pack 1, transaction id fcda[protected], transacted on 24thmar2020 tue12:14pm
Kindly revert this transaction to my smart card number [protected] or cancel the transaction
And refund my money back.

+1 photos

Sun Direct customer support has been notified about the posted complaint.

Mar 24, 2020

Updated by Tarak t My complaint is not yet resolved

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Address: Tirupur, Tirupur, Tamil Nadu, 641606

Dear sir, as I am forget smart card details and cr no also. I try to login register no. Didn’t login now. Plz need a immediate reply plz

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Address: 560075

I have recharged wrong cdsn no [protected] of an amount of 1499 for 3 months tamil hd pack 3 on 20th march, via amazon pay upi.

Please transfer the amount to the current cdsn no [protected]

With lockdown in bangalore and no tv to view, it's getting harder to manage to know the news and to keep my children entertained for sometime in a day.

Please consider the above and do the needful.

Regards,
Sukruthi

Sun Direct customer support has been notified about the posted complaint.

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My sundirect smart card no. Is [protected]. Since today afternoon i am not getting any channel in my tv except sunnews. I contacted your customer service over phone and complained. One of your executives told me that there appears some technical problem, it will be rectified and all channels will come within 2 hours. It was 4 pm. Till now i am getting. I tried again to contact customer service but could not. Please try to sort it out immediately....

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Address: Chodavaram, 530016

I was recharged with 225 pack but pack was not activated n when i called to customer care executive they r very irresponsible. One person told that it will activated in half an hour n another person told that it will activated in 3hrs. N harrassing customer care calls. I was recharged online and it was approved. Then what is the problem to provide signal

May 2, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Address: 3/134 EAST STREET, KUMULAM, 605107

I have recharged my old dth instead of new dth number old is not in use 130 rs recharged by paytm payment they simply telling unable to refund your money back but i contacted paytm customer service they told me that to please contact sundth customer service so i request to refund my money 130 rs to my new connection number [protected]vc card number

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S

srinivas bobbili

Mar 24, 2020

I have done recharge of RS.225/- to my sundirect - [protected] on 22nd March 2020.
Ref no[protected] received but recharge was not successful.

Pls contact my mobile - [protected] for any further concern

recharge my old dth requested refund my money - Comment #3667076 - Image #0

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Address: Miyapur, Hyderabad, Andhra Pradesh, 500049

SunDirect setup box was sold to me stating sunnxt premium features were added along with it. But after buying the setup box, tried accessing premium videos in sunnxt app and it always prompted for pay. I did multiple follow ups with sundirect customer care where they are asking me to reach out to sunnxt customercare and vice versa. Now i am fed up with this followups and thought of writing it here.

May 2, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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Address: QRS.NO.-F-184,UNIT-8BHUBANESWAR,, Khordha, Odisha, 751012

Change my name address
Dear sir:-
Smart card number: [protected]
My name is pradipta mohan das from odisha i have one sundirect hd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, all so. Can u change my address please.

(This is my new address)
Pradipta mohan das
Qr. No.-f-184, unit-8, bhubaneswar-12
Dist-khurda, odisha.
Pin: 751012
Odisha
Mobile: [protected] & e mail.[protected]@gmail.com

Thanks

Pradipta

Apr 16, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Mar 12, 2020

Updated by Prabasini Dear Sir:-
Smart card number: [protected]
My name is PRADIPTA MOHAN DAS from ODISHA i have one sundirect hd connection. Already i will inform to sun direct customer care gays
But nobody is not change my name and address, all so. Can u change my address please.

(this is my new address)
PRADIPTA MOHAN DAS
QR.NO.-F-184, UNIT-8, BHUBANESWAR-12
DIST-KHURDA, ODISHA .
PIN: 751012
ODISHA
Mobile: [protected] & E Mail.[protected]@gmail.com

Verified Support

Mar 15, 2020

Sun Direct Customer Care's response Dear sir,

We tried contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

Regards,
Sun Direct Team.

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Sir i request you to add zee picchar channels on sun direct.

The zee picchar which is launched recently

I add requesting but no-one is responsing properly they just say we will add the channel but nothing is done

Please add the channel as soon as possible

All the dth has taken that channel but only in sun direct it is not available

I request you to add the channel fast

I has requesting for many channels but no channel is added by sun direct side so add zee picchar channel atleast

I hope you will not disappoint me and please add the channel

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

Mar 05, 2020

Updated by anjan ks [protected]

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anjan ks

from Mumbai, Maharashtra

Mar 5, 2020

[protected] Smart card number

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anjan ks

from Mumbai, Maharashtra

Mar 7, 2020

Please add the channel fast not only me all the people are asking for the channel zee picchar

Why you are not responding properly to customer and not providing the channels

Please add zee picchar channel fast as possible

requesting for zee picchar channel kannada channel - Comment #3658488 - Image #0

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A

anjan ks

from Mumbai, Maharashtra

Mar 8, 2020

Tell the day the channel will be available in sun direct

Why are you neglecting it . Do it fast

You are not providing good service to customers

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S

Sreejith Elavupalam

Mar 16, 2020

E52-32 Searching signal please contact service provider for further information

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A

ALBENIA Krishnan

Mar 20, 2020

Bill paid on 15/3/20 but it is not updated the card no is [protected] the problem is always same when we pay the bill it always becomes late to update it please see to that and please update it

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S

Srinivasbs

May 14, 2021

Please add Zee pichhar in sun direct. Why so much delay?

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ಸ

ಸಿದ್ದು

Aug 30, 2022

Sun direct won't add zee picchar bcz zee picchar bought sun networks most of films satellite rights better to switch tata sky

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U

Uddappa

Oct 7, 2022

Dear sir

pleace riquesting add ZEE PICHHAR channel in sun direct fast add for sun direct channel number problem

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I made payment for recharge to my account around 7:43PM today through Google pay and the payment was successful and debited from my account and also shown paid status in google pay. But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
My smart card number : [protected]
Here i attached payment receipt for your reference. Please credit the balance else refund my money back...

+1 photos

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Hi sir,

I have been using sundirect from many days calling customer care from many times but not getting response. Also emailed trai ccing sundirect then also no proper response from sundirect. As per trai rule customer has every choice to select his channel but where as in sundirect the dth operator is selecting the channel he wants to give. Sundirect is not giving the chance to the customer to select his customer which is against the trai rules in this forum only we can see many complaints on this. Free to air channels 99%tv, bharattoday, prime9news are not available in sundirect platform to choose

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

Feb 19, 2020

Updated by Sudhakarkavali There are so many complaints for this channel from so many customers.

Sundirect acct id: [protected]
Linked mobile number: [protected]
Alternate mobile number:[protected]

Feb 28, 2020

Updated by Sudhakarkavali Sun direct do not follow trai rules they have their own rules as per sundirect customer call.

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M

Mounika Maddineni

Feb 25, 2020

I have recharged my account but i am not getting channels, don't know what's the issue. My card number:[protected]R

It is making my validity shorter and I am missing my favourite programs. It is making me to loose trust on you guys.

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S

saumyasathyam

from Delhi, Delhi

Mar 19, 2020

I Recharged sun direct( monthly premium rs 219/-) on 13/3/2020- 6 pm but not yet activated .kindly restore the service immediately

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Hi sir,

I have been using sundirect from many days calling customer care from many times but not getting response. Also emailed trai ccing sundirect then also no proper response from sundirect. As per trai rule customer has every choice to select his channel but where as in sundirect the dth operator is selecting the channel he wants to give. Sundirect is not giving the chance to the customer to select his customer which is against the trai rules in this forum only we can see many complaints on this.

Mar 24, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

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D

Doddi Siva Rama Krishna

Mar 10, 2020

Dear sir/madam,

SUNDIRECT company is very poor network and my sundirect I'd [protected], recharge with 630/- 3 months plan, but only two months validity is provided so one month validity is missing, sundirect company is directly scam, customer is very loss amount so please take action to sundirect

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Address: PLOT NO :274,,VASANA BUZURGVILLAGE, KHEDA DHOLKA HIGHWAY,, 387560

I submit a request to customer care for relocation installation in my new house in gujarat, but none of the representative attend my compliant but sun dish message me that they already resolved my compliant, i give two time request for relocation but no response from the company side or the technician side and the customer care team is not ready to hear my issue also
How can slice this issues?...

+2 photos

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Address: 5-955/2, PLOT NO.42, SY NO.4, CHINNANNATOTA, OLD ALWAL, 500010

Company representative called me and asked me to recharge with inr 993/- to get my present hd package to be renewed for next 6months, but when i recharged as said at their agent place i see only sd package got activated, but i was in hd plan since the time i opted sundirect but they changed my plan and says the amount is applicable for sd package only after getting recharge done

Mar 24, 2020

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.

Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Sun Direct reviews & complaints page 40

for changing pack

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displaying e017 error

ifcp image failed to load

Post your Comment

I mistakenly recharged the odi pack instead of tamil pack

Post your Comment

ca current info failed to load ifcp image (e162-0)

Post your Comment

not getting any channels after recharge

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recharged to a wrong smart card number

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forget smart card details

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wrong cdsn no recharge

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not getting channels in tv

irresponsible service and harassing calls

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recharge my old dth requested refund my money

Post your Comment

selling products with fake offers

Post your Comment

change my name address

Post your Comment

requesting for zee picchar channel kannada channel

Post your Comment

balance not credited

bharat today, prime9, news 99%tv free telugu news channel not coming in sun direct

Post your Comment

99%tv free telugu news channel not coming in sun direct

Post your Comment

relocation different house'

wrong message passed by the company

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Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Sun Direct reviews & complaints page 40

for changing pack

Post your Comment

displaying e017 error

ifcp image failed to load

Post your Comment

I mistakenly recharged the odi pack instead of tamil pack

Post your Comment

ca current info failed to load ifcp image (e162-0)

Post your Comment

not getting any channels after recharge

Post your Comment

recharged to a wrong smart card number

Post your Comment

forget smart card details

Post your Comment

wrong cdsn no recharge

Post your Comment

not getting channels in tv

irresponsible service and harassing calls

Post your Comment

recharge my old dth requested refund my money

Post your Comment

selling products with fake offers

Post your Comment

change my name address

Post your Comment

requesting for zee picchar channel kannada channel

Post your Comment

balance not credited

bharat today, prime9, news 99%tv free telugu news channel not coming in sun direct

Post your Comment

99%tv free telugu news channel not coming in sun direct

Post your Comment

relocation different house'

wrong message passed by the company

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