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Sun Direct Complaints & Reviews

3.1
Updated: May 19, 2026
Complaints 2485
Resolved
1464
Unresolved
1021
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Sun Direct reviews & complaints page 40

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L
Likith10
Apr 26, 2020
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I'm only getting E50-32 Service not available on screen, nothing else
Even the sun direct company is not responding at this stage. Please help me how to figure it out
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    Sagun Kumar
    Apr 21, 2020
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    Address: 786, Dall meal lane near Devi tailor, pithapur

    My all channels continue, company send me a message ur validity expire today then am going to recharge my sun direct recharge then show your smart card I'd is invalid. How is it possible ??? This company really a bad company. Every month disturb me
    Apr 21, 2020
    Updated by Sagun Kumar     Today my I'd problem sulve otherwise I need other connection
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      G
      G.S. Srinivasu
      Apr 20, 2020
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      Sir, my SD connection smart card number is [protected] which is on son's name and he is presently living in other town on job purpose. Therefore, I request you to change the above mentioned SD connection on my name. G.S.Srinivasu, D.No.2-76/4A, Kovvada, Kakinada, East Godavari District, Andhra Pradesh. 533006
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        B
        Battu20
        Apr 20, 2020
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        I have recharged my sun direct account with Telugu Duo 1 pack but channels are not activated. Smart card number is [protected]

        Please resolve the asap
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          H
          Hari Krishnan Mc
          Apr 20, 2020
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          I did an online recharge for sundirect dth for 277rs. It turns out the transaction failed but the above mentioned amount is deducted from my account.
          please proceed the refund.
          contact :[protected]
          thank you
          Apr 20, 2020
          Updated by Hari Krishnan Mc           the card number is [protected]
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            H
            Harshaa333
            Apr 20, 2020
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            Address: NO – 73, MRC Nagar Main Road, MRC Nagar, Chennai – 600 028.

            Please add Kannada channels like zee Kannada HD and Zee picchar all dth already added expect sun direct... Zee Kannada HD channel launched on[protected] now almost one and half year done still not adding... I think sun direct ignoring Kannada channels and Karnataka subscribers...
            Apr 20, 2020
            Updated by Harshaa333             Other Dth

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              H
              Hima Durga
              Apr 19, 2020
              Resolved
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              Resolved

              Cdsn no: [protected]
              I made a recharge for an amount of rupees 225 for the above mentioned account. The amount has been deducted, but the channels are not being displayed. Getting the same display to recharge.
              The amount transaction has been made through sun direct site in quick recharge. Amount payment is done by giving debit card details. The amount deducted and the deduction transaction is seen under app.
              As per the agent suggestion under menu-tools-factory default has been set, but also there is no change. The channels is not coming.
              May 26, 2020
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2020
              Sun Direct Customer Care's response               Dear Sir,
              As per conversation, customer complaint regarding Screen error issue same has been already resolved from our end.
              Regards,
              Sun Direct Team.
              View replies
              I made recharge for sundirect money was debited but it's showing no balance in sundirect account
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                N
                Nesam Rex
                Apr 18, 2020
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                Address: Thoothukidi
                Website: Therla

                Enna panringa lock downla irukom TV illana epdi sir recharge mudunchiruchu 7days aaguthu naa enga poi recharge pannna sollunga sir intha government ithelam pakaliya oru urgently need Kuda Panama mudiyala v2la irukaney paithiyam pudikithu...
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                  V
                  Vinothb613
                  Apr 18, 2020
                  Resolved
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                  Resolved

                  Address: Venkateswara Colony, Nehru Nagar, Perungudi, Chennai, Tamil Nadu 600096

                  I have forgot my smc password of sun direct account, [protected] which is my smart card number, i have contacted sun direct customer service but no response from there side, the main problem is the mobile number which i gave to sun direct for registered that become unavailable so that's my big problem, if i have that number, i would change my password by myself, so please help me, how to change my registered mobile number in sundirect and how to change my smc password because then only i will addon my new channels, so kindly resolve my problem

                  Thank you
                  May 24, 2020
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 18, 2020
                  Sun Direct Customer Care's response                   Dear Sir,
                  As per conversation, customer requested to change his password same has been resolved from our end.
                  Regards,
                  Sun Direct Team.
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                    V
                    VINAY98445
                    Apr 16, 2020
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                    Sundirect is the only one dth which not providing zee network channels please add zeekannada HD and zee picchar and stop sunnetwork channels

                    Smart card number:-[protected]
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                      R
                      Ramani94
                      Apr 22, 2020
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                      Address: ESWARAMOORTHIPALAIYAM , Rasipuram, NAMAKKAL, Tamilnadu.
                      Website: Account holder name changes

                      Dear customer support team,
                      I need to change the name INDHU to M.Subramani so kindly need full solution for as soon as possible.
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                        R
                        raj9008
                        Apr 15, 2020
                        Resolved
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                        Resolved

                        Website: www.sundirect.in

                        Don, t use sun direct they are big cheaters
                        I am using sundirect from long back from 4 years.
                        At staring i haven't noticed the cheating done by them but if we observe carefully. The amount we recharged is tax deducted twice.
                        First when we recharge after deducting tax remaining amount is credited into the wallet and again while subscribing a pack they will deduct tax.
                        How they can deduct tax two times.
                        Just adding money to the wallet doesn't mean subscription of the pack. But they are deducting tax on that. How they can deduct
                        May 20, 2020
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2020
                        Sun Direct Customer Care's response                         Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team.
                        View replies
                        hey I am facing the same issue here can someone clarify about it?
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                          S
                          Sanju A L
                          Apr 15, 2020
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                          My old sundirect password is forgoten and i cant remember it.so how can i know it .
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                            S
                            SHRIKANTA G
                            Apr 14, 2020
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                            Resolved

                            Address: Kunigal Karnataka

                            Hello sun direct

                            Customer account number:

                            [protected]

                            Name :narayan murthy

                            Subject: kannada channels not subscribed
                            Am from karnataka
                            I had recharged 7th april 2020,
                            285 rupees they are not providing kannada channels..
                            You people are subscribed tamil telugu channels..
                            Thrice i caled to customer care no body is supporting they are asking and listening story..
                            Why not supporting you people?

                            Shall i give money (Lancha) to your people to do subscribtion kannada channels

                            Please do subscribe kannada channels and remove other language channels immediately.
                            Regards
                            Shrikanta
                            [protected]
                            May 30, 2020
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 15, 2020
                            Sun Direct Customer Care's response                             Dear Sir,
                            As per conversation, customer complaint regarding Wrong deal same has been already resolved from our end.
                            Regards,
                            Sun Direct Team. custom
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                              D
                              DDson
                              Apr 14, 2020
                              Resolved
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                              Resolved

                              I had been recharged my account by 12th April 4.30pm still not my channels are not activated and contacted many times to customer care but nothing is replied and no solutions they are given.Sundirect live chat never working .worst then what I say .
                              Apr 15, 2020
                              Complaint marked as Resolved 
                              Nothing is happening.my contact number 8939667171
                              Apr 15, 2020
                              Updated by DDson                               Sun Direct no [protected],
                              My contact number [protected]
                              Nothing is replied nothing is doing then how you marked this query as resolved??
                              Apr 15, 2020
                              Updated by DDson                               If not resolved asap I am planning to book this issue to consumer court ..
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                                A
                                Anooptt
                                Apr 14, 2020
                                Resolved
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                                Resolved

                                Address: Sun direct kerala.

                                My smart card num is [protected], from kerala. I have contacted the customer service thrice to change my pack after recharging with full amount. For the first time at 1.00 pm on 14/4/20 later two times at 7.45 and 9.45 respectively. No favourable action was taken. For the last call the representative even cut the call with out telling atleast a definite time for the resolution. Very very bad response after making us paid.
                                May 20, 2020
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 15, 2020
                                Sun Direct Customer Care's response                                 Dear Sir,
                                As per conversation, customer complaint regarding Wrong deal same has been already resolved from our end.
                                Regards,
                                Sun Direct Team.
                                View replies
                                They are doing poor customer service and thier customer care executives are seriously telling wrong update like server problem like that .. poor poor
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                                  E
                                  easwari ramasamy
                                  Apr 14, 2020
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                                  Address: mulanur

                                  I done recharge yesterday for 554 and the recharge was done untill yesterday itself the channel was not showing pictures in any channel customer car also not giving any clear response please solve my prblm
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                                    S
                                    Shabeer Shabizz
                                    Apr 14, 2020
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                                    Sun direct TV recharged on 09/04/2020 through Google pay, amount RS:219.
                                    The amount debited from my Google Pay account but the recharge was no done. It said that it may take maximum 3 days to reflect this. But after this nothing happened.
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                                      S
                                      Suprada Sanket
                                      Apr 13, 2020
                                      Resolved
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                                      Resolved

                                      I made the payment for my sundirect DTH account through phonepe on april 3rd 2020 and i received the confirmation of payment through phonepe but I dint get any confirmation from sundirect . Im not recieving the services since then .Kindly confirm the payment and provide the services .

                                      smart card number- [protected]
                                      transaction Id- N2004031741487165727451

                                      Further I raised a complaint reharding the same but there was no response but I recieved a message saying the issue has been resolved. I tried contacting the customer care several times but there was no response.

                                      Its more than 10 days and i except a response from your side and a solution as soon as possible.
                                      May 16, 2020
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 15, 2020
                                      Sun Direct Customer Care's response                                       Dear Sir,
                                      As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.
                                      Regards,
                                      Sun Direct Team.
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                                        V
                                        Vinoth ramasamy
                                        Apr 12, 2020
                                        Resolved
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                                        Resolved

                                        Address: Chennai adyar

                                        Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card number is [protected] The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this.
                                        May 15, 2020
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 14, 2020
                                        Sun Direct Customer Care's response                                         Dear Sir,
                                        As per conversation, customer complaint regarding Screen error issue same has been already resolved from our end.
                                        Regards,
                                        Sun Direct Team.
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