[Resolved]  Sun Direct — recharge done but channel not working

Address:Bangalore, Karnataka, 560019

Hi,

I'm writing this mail with a lot of frustration and pain that sun direct customer service is not up to what it meant. So let me tell you the problem I'm facing. I recharged my DTH with "Tamil DPO Pack 1" for 3 months I did it using Paytm which cost me around 550 change. And I added some Hindi ala-cart channels which cost me around 90 Rupees. After a day of recharge, not even a single channel telecasted. I can't able to reach your customer care service I tried all the below lines.

[protected]
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[protected]

Since I'm not happy with your service, So Kindly initial the refund ASAP. I May also planning to terminate the service.
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Apr 14, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2019
Sun Direct Customer Care's response
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
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