[Resolved] Sun Direct — Recharge twice by mistake

Ashish Yohannan

Mar 27, 2021

Address: Sun Direct

I had recharged sun direct for my friend on 25/03/2021 10:22am through amazon pay, then money deducted from account. After this i checked my amazon, then it shows like " your transaction failed" so i leave the app, because they said about a refund about the lost money. After that, i recharge the same sun direct account using Google Pay, then it got succesed. Now after this all incident, i checked amazon pay for the refund, then it shows that the recharge was successcul at a time of 10:23. So i lost my cash twice for a month recharge. Amazon pay only shows the failed attempt only at that time. So i get confused and recharge again through Gpay.

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Aug 5, 2021

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2021

Sun Direct Customer Care's response "Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team."

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Comments

Babi_pinky

from Chittoor, Andhra Pradesh

May 26, 2022

Dear sir,
I have recharged my colleagues Sundirect number instead of recharging my Sundirect Number. But my colleague have recharged their number a week before & once again the recharge was made by me within a week. & The Recharge was made successfully .
How can I get my money back