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Sun Direct Complaints & Reviews

3.1
Updated: Mar 29, 2026
Complaints 2484
Resolved
1463
Unresolved
1021
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Sun Direct reviews & complaints page 25

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A
Ankush1999
Apr 16, 2021
Resolved
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Resolved

Money deducted but recharge not working
Mobile number [protected]
Cdsn number [protected]
Aug 6, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
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Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team
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    N
    Noyal Robert
    Apr 16, 2021
    Resolved
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    Resolved

    I recharged sun Direct DTH with rs.219(Malayalam DPO pack1) using sun Direct app via Google pay and the money was sent to account name my sundirect and the recharge was debited from account but the sun Direct app showed illegal approach. I need my money back or else find a solution.SMC no:[protected]
    Apr 17, 2021
    Complaint marked as Resolved 
    Complaint resolved
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team
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      D
      Dhananjaya Patali
      Apr 14, 2021
      Resolved
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      Resolved

      Address: chennai
      Website: sundirect.in

      I was recharge rs 218 today.but recharge not showing in my acount.custemer care not helpful response
      Aug 6, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,
      Sun Direct Team
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        J
        Joel007
        from Mumbai, Maharashtra
        Apr 13, 2021
        Resolved
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        Resolved

        Address: Kerala

        Hi

        I have been informed to change my STB to get all channels which I am paying for.
        A lot of the channels are showing no signal and when I enquired in your office they said stb should be changed.

        The old stb should be given to them and new stb has to be collected for a price of Rs. 700/- .

        I don't understand the system. I paid for the whole connection including stb while getting sun dth connection.

        Now I have to return the stb and get a new one paying 700/- more.

        Isn't it the duty of sun direct to make the replacement for something from their side. It's not that my stb is broken or malfunctioning for which I understand I will have to make the payment.

        Please advise.
        Aug 6, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,
        Sun Direct Team
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          H
          Haritha konda
          Apr 7, 2021
          Resolved
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          Resolved

          I recharged my account through phone pay, money had beeen debited from my account, but balance is not reflected in my sun direct account
          Aug 6, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,

          As per the conversation customer complaint regarding balance not credited issue same resolved

          Regards,
          Sun Direct Team.
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            J
            Jayaraj Pandaram
            from Pathankot, Punjab
            Apr 7, 2021
            Resolved
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            Resolved

            Website: www.sundirect.in

            Alacarte also stopped telecasting when main tamil packs are expired but I have paid alacarte more moths beyond the expiry date of main tamil packs DPO 2A, there is no warning about that when I recharge for alacarte, moreover there is no pickup of single channels less than a month then what I do, we have select one or more than one month but it is not possible to consider the main tamil packs of DPO, so my money is waste if I going to recharge alacarte beyond the expiry date of main packs. so it is full of cheating the unaware consumer, I tried today more than hundred time to contact customer care but line is busy always then how do I contact you to communicate, waste of time. : [protected]
            Aug 12, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Apr 09, 2021
            Sun Direct Customer Care's response             Dear sir,

            As per the conversation customer complaint regarding add-on deactivation issue info given same has been taken as feedback

            Regards,
            Sun Direct Team.
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              S
              Santhupjoseph
              Apr 7, 2021
              Resolved
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              Resolved

              My smart card number is [protected]. I want to change my registered mobile number. My New number is [protected].
              Aug 6, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team
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                A
                Avi2367
                Apr 4, 2021
                Resolved
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                Resolved

                Many more channels are not available on Sun Direct DTH Platform So I complaining about this issue

                Dear Sir/Ma'am
                I has already been requested regarding new channels adding on Sun Direct DTH from 2years but Customer care advisors, nodal officers Didn't hear any of my requests.
                Many more channels are not available on Sun Direct DTH Platform. I requested for adding new channels again & again.But not available any channels on my request.
                My requested Channels are PTC Music, BalleBalleTV, Zee Punjabi, Travel XP SD HINDI,...
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                S
                Sarun shaji
                Mar 30, 2021
                Resolved
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                Resolved

                Address: THAMARASSERIL(H) SEETHATHODU

                Refund cash
                Aug 6, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,
                Sun Direct Team
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                  L
                  Lathasreenivas
                  Mar 27, 2021
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                  Recharge done twice want a refund

                  I have recharged recharge for 3 months of 630 for telugu dpo pack 1. When I made a recharge first it says recharge failed, saying retry payment and again I recharged it in some other platform it is done and a message saying money is deducted for recharge for first one. What to do now when I asked Amazon they say contact the operator as the recharge done successful . Kindly refund my payment or do the recharge for my other sun direct account...
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                  A
                  Ashish Yohannan
                  Mar 27, 2021
                  Resolved
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                  Resolved

                  Recharge twice by mistake

                  Address: Sun Direct

                  I had recharged sun direct for my friend on 25/03/2021 10:22am through amazon pay, then money deducted from account. After this i checked my amazon, then it shows like " your transaction failed" so i leave the app, because they said about a refund about the lost money. After that, i recharge the same sun direct account using Google Pay, then it got succesed. Now after this all incident, i checked amazon pay for the refund, then it shows that...
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                  16 found this helpful
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                  K
                  Kiranhubhead
                  from kolar, Karnataka
                  Mar 25, 2021
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                  On 10th march 2021 I have made a DTH recharge of 993rs/- plan through BHIM SBI PAY app recharge showing successful but recharge benefits not credited in to my account, then I went to retailer shop on 15th March 2021 and made a recharge of 993rs/- Telugu dpo pack 1.
                  10th March 2021 recharged money neither recharge benefits credited nor refunded even I contacted SBI team and they're saying "transaction was successfully from our side and also amount credited into merchant account on same day", but sun direct team not investigating the transaction details and saying we don't know, we don't know .. SBI team provided me a sun direct merchant account number.
                  I have attached what sbi team saying about this issue.
                  Transaction details:
                  1) Amount : 993/-
                  2) Date of transaction:[protected]
                  3) Payment mode : BHIM SBI APP
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 28, 2021
                  Sun Direct Customer Care's response                   "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,
                  Sun Direct Team."
                  Mar 29, 2021
                  Updated by Kiranhubhead                   Registered mobile no [protected]
                  Jun 24, 2021
                  Updated by Kiranhubhead                   Till now refund not initiated by fraud company sun direct
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                    J
                    JayakumarRS
                    Mar 25, 2021
                    Resolved
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                    Resolved

                    Address: Vinod S

                    I made payment for recharge to my account at4-54pm today through Google pay and the payment was successful. But the balance is not reflected in my account in sun direct wallet.
                    My smart card number :[protected]R
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    Dear sir,

                    As per the conversation customer complaint regarding screen error issue same has been already resolved.

                    Regards,
                    Sun Direct Team.
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                      M
                      Masthanamma
                      Mar 23, 2021
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                      Getting message as E48-32 No Signal, please check cable/ connection to antenna.
                      Sun Direct customer support has been notified about the posted complaint.
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                        B
                        Beena M Nair
                        Mar 21, 2021
                        Resolved
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                        Resolved

                        My last of the card of 997 rupees has been expired on 17 March 2021. On 18 March 2021 I recharged the same pack of 997 rupees using my Paytm Account. The transaction was successful and the amount was deducted from the account instantly but it was seen the amount has not been credited to the card even after 24 hours of recharging. The card number is [protected]. I even contacted the customer care service but the response was not satisfactory. I have provided picture of the transaction and my Sun direct account.
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 24, 2021
                        Sun Direct Customer Care's response                         Dear sir,

                        As per the conversation customer complaint regarding wrong issue same has been resolved.

                        Regards,
                        Sun Direct Team.
                        View replies
                        Don't expect refund from this chutiya company, even I'm also facing the same problem from last 20 days but they not returning my money
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                          G
                          GirishKumarNayak
                          Mar 18, 2021
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                          Hi sir my regestered mo no [protected].ihave recharged 197 on 18march .but my account has not activated .though money has deducted .plz confrim it soon
                          Sun Direct customer support has been notified about the posted complaint.
                          Mar 18, 2021
                          Updated by GirishKumarNayak                           Plz active my account [protected]
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                            B
                            B L Murthy
                            Mar 18, 2021
                            Resolved
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                            Resolved

                            Recharge , topup hidden charge , auto renewal from the wallet balance without taking confirmation from customer

                            Address: Chennai

                            Hidden tax charges during top up, no bill transaction details shared with customer.
                            Auto renewal from the wallet balance without taking confirmation from customer.
                            Taking granted to response and poor communication....
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                            S
                            Sivaji Ganesh Babu
                            Mar 18, 2021
                            Resolved
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                            Resolved

                            Address: Vijayawada

                            I am not your customer but, I am getting your promotional calls from last 6 months frequently.
                            These calls are very disturbing. kindly do the needful action.

                            otherwise i will approach legally for abduction of my human rights.

                            Note: acknowledgment is highly appreciated
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Mar 18, 2021
                            Updated by Sivaji Ganesh Babu                             take the action immediately
                            Verified Support
                            Mar 20, 2021
                            Sun Direct Customer Care's response                             "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team."
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                              R
                              Revathi Kumarasamy
                              Mar 15, 2021
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                              Hi, I have recharged for 199 rs. It got debited from my account. But recharge status was failure, so I recharged again. But for the failure recharge I did not get the refund yet. I have done this for my neighbour.
                              Sun Direct customer support has been notified about the posted complaint.
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                                K
                                Kamalkh
                                Mar 13, 2021
                                Resolved
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                                Resolved

                                I am unable to view government approved Free Air channel after paying Charges.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team.
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