Mar 18, 2021
Updated by B L Murthy Unknown charge deducted money on topup
6 messages
murthy ganganna <[protected]@gmail.com> Wed, Mar 10, 2021 at 3:35 PM
To: [protected]@sundirect.in
Hello,
I did top up my account [protected], cdsn [protected]with 2000 but 220 rupees deducted. What is this for, ? For having sundirect logo on my terrace?
And there is no acknowledge or notice for this deductions.
Can I get quick response on this since I have to recharge for next 6 months. If your answer is not acceptable I will be discontinuing with your service.
Thank you
Murthy
Customer Care <[protected]@sundirect.in> Wed, Mar 10, 2021 at 5:41 PM
To: murthy ganganna <[protected]@gmail.com>
Dear Mr. murthy ganganna
Thank you for writing to Sun Direct.
This is with reference to your e mail regarding Sun DTH services for Smart Card Number [protected]
Based on our telephonic conversation this is to inform you that your enquiry on “STATUS OF RECHARGE” on your Sun DTH account has been addressed and resolved from our end.
In line with our focus and commitment to Customer Service, we trust the request has been addressed and resolved to your satisfaction.
If you have any further queries, you may write to us at [protected]@sundirect.in you can also call our customer care helpline on [protected] / [protected] / [protected].Now just give a missed call to[protected] and we will call you back. This facility is currently available to existing Sun Direct subscribers calling from Registered Mobile Number.
For details of all our Products and Services you may visit our Website www.sundirect.inor Download https://play.google.com/store/apps/details?id=com.sundirect.sundth&hl=en_IN) to get variety of information’s about your Sun Direct account.
You can also chat with us through our website as well as mobile app.
Please feel free to contact our 24/7 Call center @ [protected] / [protected] / [protected]
ADD/DROP ADD-ONCHANNELS
SMS (FROM RMN number)
ADD CHANNEL NUMBER SMC# or CDSN# TO[protected]* OR 58585
DROP CHANNEL NUMBER SMC# or CDSN# TO[protected]* OR 58585
APP
Login àSUBSCRIPTION. PACKSàSELECT REQUIRED PACK/AL-A-CARTE(Add-on) àPROCEED TO PAYMENT
WEBSITE
https://my.sundirect.in/Addons
TO CHECK VALIDITY DETAILS
SMS
Type BV (space) SMC/CDSN# to[protected]* or 58585*
APP
Login àCLICK MY ACCOUNT TO GET CURRENT VALIDITY
WEBSITE
https://my.sundirect.in/Recharge
TO CHECK RECHARGE DETAILS
APP
Login àCLICK ON TRANSACTION DETAILS TO GET RECHARGE HISTORY
WEBSITE
https://my.sundirect.in/TransactionHistory
Refresh here to watch if
WEBSITE
https://www.sundirect.in/help
subscribed channel shows error ( E16/E017/E19/E100/E-101)
REGISTER COMPLAINT
WEBSITE
https://www.sundirect.in/help
TO MODIFY/CHANGE YOUR REGISTERED MOBILE NUMBER
WEBSITE
https://my.sundirect.in/MyProfile
FORGOT PASSWORD - RESET USING OUR WEB AND APP
APP
Login--> GO TO MY ACCOUNT--> CLICK ON FORGOT PASSWORD--> OTP WILL BE SENT TO RMN--> RESET USING OTP
WEBSITE
https://my.sundirect.in/ForgotPassword
*(SMS cost applicable as per your mobile operator tariff)
Thanks and regards,
Customer Care.
[Quoted text hidden]
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murthy ganganna <[protected]@gmail.com> Wed, Mar 10, 2021 at 5:53 PM
To: Customer Care <[protected]@sundirect.in>
Hello,
I requested you to share the deductions details like you have deducted so and so amount for gst on top up of so and so amount. And also there will no gst deductions while recharging from the application wallet.
I would like to get the transactions acknowledge on the same.
Also share the steps to recharge from sundirect wallet(my account balance)
Also I shared a concern about delay in activating the service after recharge which I experienced last time.
Instead of addressing this you are simply mentioning you have resolved the issue from your end!
That I should send the feedback right.
Regards,
Murthy
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murthy ganganna <[protected]@gmail.com> Mon, Mar 15, 2021 at 1:39 PM
To: Customer Care <[protected]@sundirect.in>
Hello,
Can i get this addressed soon, As my existing plan validity is getting expire.
Kindly address each concerns immediately.
Thanks,
Murthy
[Quoted text hidden]
Customer Care <[protected]@sundirect.in> Thu, Mar 18, 2021 at 3:47 PM
To: murthy ganganna <[protected]@gmail.com>
Dear Mr. murthy ganganna,
Thank you for writing to Sun Direct.
This is with reference to your e mail regarding Sun DTH services for Smart Card Number [protected].
Based on our telephonic conversation this is to inform you that, 18 % GST is applicable for all the recharges. We have posted cash back incentive of Rs.100 on 10/03/2021 which is credited post deducting the GST.
In line with our focus and commitment to Customer Service, we trust the request has been addressed and resolved to your satisfaction.
If you have any further queries, you may write to us at [protected]@sundirect.in you can also call our customer care helpline on [protected] / [protected] / [protected].Now just give a missed call to[protected] and we will call you back. This facility is currently available to existing Sun Direct subscribers calling from Registered Mobile Number.
For details of all our Products and Services you may visit our Website www.sundirect.inor Download https://play.google.com/store/apps/details?id=com.sundirect.sundth&hl=en_IN) to get variety of information’s about your Sun Direct account.
You can also chat with us through our website as well as mobile app.
Please feel free to contact our 24/7 Call center @ [protected] / [protected] / [protected]
ADD/DROP ADD-ONCHANNELS
SMS (FROM RMN number)
ADD CHANNEL NUMBER SMC# or CDSN# TO[protected]* OR 58585
DROP CHANNEL NUMBER SMC# or CDSN# TO[protected]* OR 58585
APP
Login à SUBSCRIPTION. PACKS à SELECT REQUIRED PACK/AL-A-CARTE(Add-on) à PROCEED TO PAYMENT
WEBSITE
https://my.sundirect.in/Addons
TO CHECK VALIDITY DETAILS
SMS
Type BV (space) SMC/CDSN# to[protected]* or 58585*
APP
Login à CLICK MY ACCOUNT TO GET CURRENT VALIDITY
WEBSITE
https://my.sundirect.in/Recharge
TO CHECK RECHARGE DETAILS
APP
Login à CLICK ON TRANSACTION DETAILS TO GET RECHARGE HISTORY
WEBSITE
https://my.sundirect.in/TransactionHistory
Refresh here to watch if
WEBSITE
https://www.sundirect.in/help
subscribed channel shows error ( E16/E017/E19/E100/E-101)
REGISTER COMPLAINT
WEBSITE
https://www.sundirect.in/help
TO MODIFY/CHANGE YOUR REGISTERED MOBILE NUMBER
WEBSITE
https://my.sundirect.in/MyProfile
FORGOT PASSWORD - RESET USING OUR WEB AND APP
APP
Login--> GO TO MY ACCOUNT--> CLICK ON FORGOT PASSWORD--> OTP WILL BE SENT TO RMN--> RESET USING OTP
WEBSITE
https://my.sundirect.in/ForgotPassword
[Quoted text hidden]
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murthy ganganna <[protected]@gmail.com> Thu, Mar 18, 2021 at 7:42 PM
To: Customer Care <[protected]@sundirect.in>
Hello,
How come it is auto renewal of subscription? that too without any intimation you people took it granted?
I was supposed to change the plan!!!
I was yet to get the reply for my concerns about tax charges and recharge.
Kindly go through the mail and read the concerns, I didn't expect this kind of response.
There is no track of tickets for customer concerns.
Pathetic service and response!!!
You don't reserve anything.
[Quoted text hidden]
We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
Regards,
Sun Direct Team