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Sun Direct Complaints & Reviews

www.sundirect.in
3.2
Updated: Jan 2, 2025
Complaints 2435
Resolved
1462
Unresolved
973
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Sun Direct reviews & complaints page 25

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D
Dhananjaya Patali
Apr 14, 2021
Resolved
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Resolved

Address: chennai
Website: sundirect.in

I was recharge rs 218 today.but recharge not showing in my acount.custemer care not helpful response
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
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Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team
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    J
    Joel007
    from Mumbai, Maharashtra
    Apr 13, 2021
    Resolved
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    Resolved

    Address: Kerala

    Hi

    I have been informed to change my STB to get all channels which I am paying for.
    A lot of the channels are showing no signal and when I enquired in your office they said stb should be changed.

    The old stb should be given to them and new stb has to be collected for a price of Rs. 700/- .

    I don't understand the system. I paid for the whole connection including stb while getting sun dth connection.

    Now I have to return the stb and get a new one paying 700/- more.

    Isn't it the duty of sun direct to make the replacement for something from their side. It's not that my stb is broken or malfunctioning for which I understand I will have to make the payment.

    Please advise.
    Aug 6, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,
    Sun Direct Team
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      H
      Haritha konda
      Apr 7, 2021
      Resolved
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      Resolved

      I recharged my account through phone pay, money had beeen debited from my account, but balance is not reflected in my sun direct account
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      Dear sir,

      As per the conversation customer complaint regarding balance not credited issue same resolved

      Regards,
      Sun Direct Team.
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        J
        Jayaraj Pandaram
        from Pathankot, Punjab
        Apr 7, 2021
        Resolved
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        Resolved

        Website: www.sundirect.in

        Alacarte also stopped telecasting when main tamil packs are expired but I have paid alacarte more moths beyond the expiry date of main tamil packs DPO 2A, there is no warning about that when I recharge for alacarte, moreover there is no pickup of single channels less than a month then what I do, we have select one or more than one month but it is not possible to consider the main tamil packs of DPO, so my money is waste if I going to recharge alacarte beyond the expiry date of main packs. so it is full of cheating the unaware consumer, I tried today more than hundred time to contact customer care but line is busy always then how do I contact you to communicate, waste of time. : [protected]
        Aug 12, 2021
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Apr 09, 2021
        Sun Direct Customer Care's response         Dear sir,

        As per the conversation customer complaint regarding add-on deactivation issue info given same has been taken as feedback

        Regards,
        Sun Direct Team.
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          S
          Santhupjoseph
          Apr 7, 2021
          Resolved
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          Resolved

          My smart card number is [protected]. I want to change my registered mobile number. My New number is [protected].
          Aug 6, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,
          Sun Direct Team
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            A
            Avi2367
            Apr 4, 2021
            Resolved
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            Resolved

            Many more channels are not available on Sun Direct DTH Platform So I complaining about this issue

            Dear Sir/Ma'am
            I has already been requested regarding new channels adding on Sun Direct DTH from 2years but Customer care advisors, nodal officers Didn't hear any of my requests.
            Many more channels are not available on Sun Direct DTH Platform. I requested for adding new channels again & again.But not available any channels on my request.
            My requested Channels are PTC Music, BalleBalleTV, Zee Punjabi, Travel XP SD HINDI,...
            +1 photos
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            S
            Sarun shaji
            Mar 30, 2021
            Resolved
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            Resolved

            Address: THAMARASSERIL(H) SEETHATHODU

            Refund cash
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,
            Sun Direct Team
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              L
              Lathasreenivas
              Mar 27, 2021
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              Recharge done twice want a refund

              I have recharged recharge for 3 months of 630 for telugu dpo pack 1. When I made a recharge first it says recharge failed, saying retry payment and again I recharged it in some other platform it is done and a message saying money is deducted for recharge for first one. What to do now when I asked Amazon they say contact the operator as the recharge done successful . Kindly refund my payment or do the recharge for my other sun direct account...
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              A
              Ashish Yohannan
              Mar 27, 2021
              Resolved
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              Resolved

              Recharge twice by mistake

              Address: Sun Direct

              I had recharged sun direct for my friend on 25/03/2021 10:22am through amazon pay, then money deducted from account. After this i checked my amazon, then it shows like " your transaction failed" so i leave the app, because they said about a refund about the lost money. After that, i recharge the same sun direct account using Google Pay, then it got succesed. Now after this all incident, i checked amazon pay for the refund, then it shows that...
              +1 photos
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              16 found this helpful
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              K
              Kiranhubhead
              from kolar, Karnataka
              Mar 25, 2021
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              On 10th march 2021 I have made a DTH recharge of 993rs/- plan through BHIM SBI PAY app recharge showing successful but recharge benefits not credited in to my account, then I went to retailer shop on 15th March 2021 and made a recharge of 993rs/- Telugu dpo pack 1.
              10th March 2021 recharged money neither recharge benefits credited nor refunded even I contacted SBI team and they're saying "transaction was successfully from our side and also amount credited into merchant account on same day", but sun direct team not investigating the transaction details and saying we don't know, we don't know .. SBI team provided me a sun direct merchant account number.
              I have attached what sbi team saying about this issue.
              Transaction details:
              1) Amount : 993/-
              2) Date of transaction:[protected]
              3) Payment mode : BHIM SBI APP
              +2 photos
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Mar 28, 2021
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team."
              Mar 29, 2021
              Updated by Kiranhubhead               Registered mobile no [protected]
              Jun 24, 2021
              Updated by Kiranhubhead               Till now refund not initiated by fraud company sun direct
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                J
                JayakumarRS
                Mar 25, 2021
                Resolved
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                Resolved

                Address: Vinod S

                I made payment for recharge to my account at4-54pm today through Google pay and the payment was successful. But the balance is not reflected in my account in sun direct wallet.
                My smart card number :[protected]R
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                Dear sir,

                As per the conversation customer complaint regarding screen error issue same has been already resolved.

                Regards,
                Sun Direct Team.
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                  M
                  Masthanamma
                  Mar 23, 2021
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                  Getting message as E48-32 No Signal, please check cable/ connection to antenna.
                  +1 photos
                  Sun Direct customer support has been notified about the posted complaint.
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                    B
                    Beena M Nair
                    Mar 21, 2021
                    Resolved
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                    Resolved

                    My last of the card of 997 rupees has been expired on 17 March 2021. On 18 March 2021 I recharged the same pack of 997 rupees using my Paytm Account. The transaction was successful and the amount was deducted from the account instantly but it was seen the amount has not been credited to the card even after 24 hours of recharging. The card number is [protected]. I even contacted the customer care service but the response was not satisfactory. I have provided picture of the transaction and my Sun direct account.
                    +2 photos
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 24, 2021
                    Sun Direct Customer Care's response                     Dear sir,

                    As per the conversation customer complaint regarding wrong issue same has been resolved.

                    Regards,
                    Sun Direct Team.
                    View replies
                    Don't expect refund from this chutiya company, even I'm also facing the same problem from last 20 days but they not returning my money
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                      G
                      GirishKumarNayak
                      Mar 18, 2021
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                      Hi sir my regestered mo no [protected].ihave recharged 197 on 18march .but my account has not activated .though money has deducted .plz confrim it soon
                      +1 photos
                      Sun Direct customer support has been notified about the posted complaint.
                      Mar 18, 2021
                      Updated by GirishKumarNayak                       Plz active my account [protected]
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                        B
                        B L Murthy
                        Mar 18, 2021
                        Resolved
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                        Resolved

                        Recharge , topup hidden charge , auto renewal from the wallet balance without taking confirmation from customer

                        Address: Chennai

                        Hidden tax charges during top up, no bill transaction details shared with customer.
                        Auto renewal from the wallet balance without taking confirmation from customer.
                        Taking granted to response and poor communication....
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                        S
                        Sivaji Ganesh Babu
                        Mar 18, 2021
                        Resolved
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                        Resolved

                        Address: Vijayawada

                        I am not your customer but, I am getting your promotional calls from last 6 months frequently.
                        These calls are very disturbing. kindly do the needful action.

                        otherwise i will approach legally for abduction of my human rights.

                        Note: acknowledgment is highly appreciated
                        Aug 14, 2021
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Mar 18, 2021
                        Updated by Sivaji Ganesh Babu                         take the action immediately
                        Verified Support
                        Mar 20, 2021
                        Sun Direct Customer Care's response                         "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,
                        Sun Direct Team."
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                          R
                          Revathi Kumarasamy
                          Mar 15, 2021
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                          Hi, I have recharged for 199 rs. It got debited from my account. But recharge status was failure, so I recharged again. But for the failure recharge I did not get the refund yet. I have done this for my neighbour.
                          +2 photos
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                            K
                            Kamalkh
                            Mar 13, 2021
                            Resolved
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                            Resolved

                            I am unable to view government approved Free Air channel after paying Charges.
                            +1 photos
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,
                            Sun Direct Team.
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                              1
                              110412973955
                              Mar 13, 2021
                              Resolved
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                              Resolved

                              Address: 918Kiss.co

                              Please my mega888 in all free games +random jackpot+ultrabigwin+angpau
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,
                              Sun Direct Team."
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                                R
                                Rafi250792
                                Mar 10, 2021
                                Resolved
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                                Resolved

                                Hello sir

                                I have booked several complaints regarding this issue. I am not getting Twenty four news malayalam chananel (24 news Malayalam ). They are always taking the complaints but not resolving.
                                So I request you to please help me to resolve the issue
                                Cdsn number :[protected]
                                Thanks
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team.
                                Reply
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