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Sun Direct Complaints & Reviews

3.1
Updated: May 19, 2026
Complaints 2485
Resolved
1464
Unresolved
1021
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Sun Direct reviews & complaints page 25

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S
sooryanand
May 14, 2021
Resolved
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Resolved

Address: 5 Sun Direct TV Private Limited, Registered Office: Murasoli Maran Towers, 73, MRC Nagar Main Road,MRC Nagar Chennai- 600028

I have made payment for sundirect rs 500, and rs 100 around 08:00am today through sundirect app using Paytm upi. The transaction got successfull . But the balance is not reflected in my account in sun direct app under my account menu or transaction report.
My smart card number: [protected]
Please notify this problem and get resolve as soon as possible. Here I am attaching payment details
Upi ref no[protected],
[protected]
Aug 11, 2021
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
May 17, 2021
Sun Direct Customer Care's response Dear Sir,

As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

Regards,

Sun Direct Team.
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    B
    Bharath T R
    May 14, 2021
    Resolved
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    Resolved

    Address: Koratagere, tumkur district , karnataka

    I recharged my sundirect of 199Rs pack but it was not activated after that I recharged Kannada value pack ...It was activated but after sometime 199 pack was activated and Kannada value pack was deactivated I don't want 199rs recharge please refund it and activate Kannada value pack
    Aug 5, 2021
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    View replies
    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
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      N
      NIKUDA SARITHA
      May 14, 2021
      Resolved
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      Resolved

      Smart card number : [protected]
      I have recharged my base pack . I am not able to put add-on channels it says the base pack is expired even though i have recharged few days back. Android application is not working proper and the is no sequence in the app. I was to add add-ons because we just watch the add-on channels, not the channels that are put in the base pack. For further reference herewith i have attached the images.
      Aug 10, 2021
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      May 15, 2021
      Sun Direct Customer Care's response       Dear Sir,

      As per conversation, customer complaint regarding Balance not credited issue and same has been already resolved from our end.

      Regards,

      Sun Direct Team.
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        S
        Santosh296
        May 13, 2021
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        Hi, I am from vizag and my sun direct smart card Id: [protected] and reacharged my previous plan with new tariff Rs.270/- but plan still not activity I called many times they replied always wait 2hrs so I un happy this customer service and sundiect network
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        May 14, 2021
        Sun Direct Customer Care's response         Dear Sir,

        As per conversation, customer complaint regarding screen error issue same has been resolved from our end.

        Regards,

        Sun Direct Team.
        May 14, 2021
        Updated by Santosh296         Thank you Sundiect online customer care service for quick response of my complaint and resolved my problem with in one day of my complaint
        View replies
        Thank you Sundiect online customer care service for quick response of my complaint and resolved my problem with in one day of my complaint
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          D
          Drsamkol
          May 13, 2021
          Resolved
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          Resolved

          My card number is [protected]. I am not able to do recharge. Also I transferred Rs. 1000 to wallet. It showed as successful transaction, but not reflected in my account. Please let me know what to do next.
          Aug 5, 2021
          Complaint marked as Resolved 
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team."
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            P
            Paranthaman Dhanapal
            May 13, 2021
            Resolved
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            Resolved

            Address: Hosur Rd, near Thimmaraya swami Arch, Konappana Agrahara, Electronic City, Anekal, Karnataka 562106

            My recharge got failed, I done the recharge pack for 199/- through the debit card in the sun direct app. My payment was successful and the amount also deducted but my recharge got failed, Why so?
            Aug 5, 2021
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear sir,

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards,

            Sun Direct Team."
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              S
              Sica
              May 13, 2021
              Resolved
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              Resolved

              I have recharged sun direct with 229 through amazon pay but the balance is not updated by sundirect still its showing 3 rs as balance. I contacted all the customer care number even through chat but no response from them.

              Your DTH recharge for Sun Direct TV Subscriber id [protected] for Rs.229.00 is successful.
              Order Id:[protected]

              BBPS reference number: BD011132OA2AAABIC238
              Aug 10, 2021
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              May 18, 2021
              Sun Direct Customer Care's response               Dear Sir,

              We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

              Regards,

              Sun Direct Team.
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                A
                AJITH KS
                from Gurgaon, Haryana
                May 12, 2021
                Resolved
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                Resolved

                Address: KERALA

                I Ajith kumar smart c. No- [protected] had charged with rs-119 /- in this month and not having our favorite channel Asianet. Earlier i was charging with 199 /-
                kindly advise and provide my Asianet channel. Mob no- [protected]. Maybe by mistakenly happened. Kindly provide our Asianet chanel also
                now yesterday i again charged 199 /- till now not activated.
                Thanking you.
                Aug 5, 2021
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
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                  B
                  Bushair M
                  May 12, 2021
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                  Recharged with base plan for 58 inr and further added 100.

                  1. No channels visible
                  2. Unable to add add ons - says base plan not active.
                  3. Can't see 100 inr in the list of transactions.
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,
                  Sun Direct Team."
                  Reply
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  Reply
                  Bushair M's [Complaint's author] reply, May 13, 2021
                  10526163240
                  "Dear Sir,

                  We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                  Regards,

                  Sun Direct Team.
                  "
                  Reply
                  Bushair M's [Complaint's author] reply, May 21, 2021
                  Mobile: 9961736069
                  Dear Sir,

                  As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

                  Regards,

                  Sun Direct Team.
                  Reply
                  Thanks for the call. I still have an issue. Please call back.
                  Reply
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                    M
                    munabehera
                    May 11, 2021
                    Resolved
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                    Resolved

                    Address: Odisha cuttack

                    Halo sir mene 227 ka plan tha lekin 237 hogeya mene recharg kiya mera chanel 313/320/330 band hogeya
                    Mene jab complen keya to mujhe bole key oh sab 237 me nehi ayega To mene bola chalo thik he mera packeg 255 ko convat kar digeye costomar care ne bole nehi hoga,
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
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                      S
                      Sunil Dange 70
                      May 10, 2021
                      Resolved
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                      Resolved

                      My set top box number - [protected]. I was done recharge of Rs -255 on 09/05/21. I was done recharge on sun direct quick recharge site. UPI transaction number-UPI[protected]. Till recharge is not done...
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team.""
                      Reply
                      """Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."""
                      Reply
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                        S
                        snehabirnayak
                        May 9, 2021
                        Resolved
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                        Resolved

                        [protected] this is my smart card number, i have recharged yesterday but still it does not get activated. if its not resolved refund back .
                        Kannada DPO 2 Pack
                        Ramesh.B
                        Registered mobile number [protected]
                        May 11, 2021
                        Complaint marked as Resolved 
                        very quick resolution, am really happy with sun direct service Thank you
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        snehabirnayak's [Complaint's author] reply, May 10, 2021
                        smart card number:41047480565
                        Name: Ramesh.B
                        Registered phone number: 9916016500
                        Optional mobile number: 9110402118

                        I have recharged kannada DPO 2 Pack of 279 rs, recharge got successful but channels are not activated still now, kindly do it as soon as possible
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        Dear Sir,

                        As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

                        Regards,
                        Sun Direct Team.
                        Reply
                        Thank you so much, very quick resolution.
                        Reply
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                          V
                          V N lal
                          May 9, 2021
                          Resolved
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                          Resolved

                          I recharged for my sundirect account on 9th May 2021 at 2 pm, for the first recharge the account has not got recharged and my account still shown inactive, no message has been shown as amount debited also, so I recharged it again, in the second recharge my account got active after which I got a message as amount has been debited twice from the account with 2 sms from sundirect at 2.48pm and 2.51pm.
                          I want my 229 rupees which has been debited back if there is no queueing for recharge is there, in the account it is showing only as 1 month recharged, please refund my money which is debited twice, I have added photos showing money debited twice .
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          May 10, 2021
                          Sun Direct Customer Care's response                           "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
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                            D
                            dipesh1987
                            May 9, 2021
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                            My cdsn is [protected]
                            amount deducted 199/- but no service activated even though my account is showing that its recharged with new due date.
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            "Dear sir,

                            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                            Regards,

                            Sun Direct Team."
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                              U
                              Ubannya Extraterrestre
                              May 9, 2021
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                              I recharged my sun direct DTH three times but channels are not available
                              Sun direct app deducted 600 rupees from my account
                              I need my money back
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              "Dear sir,

                              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                              Regards,

                              Sun Direct Team"
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                                A
                                AnithaSadananda
                                May 9, 2021
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                                Address: 73, MRC Nagar Main Road, Mursali Maran Towers Chennai Chennai District Tamil Nadu India - 600028

                                A quick recharge of 398 has been done but, my sundirect wallet is not getting updated nor listed in transaction details of sundirect app. But money had been debited from my bank account .
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team"
                                Reply
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
                                Reply
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team"
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                                  S
                                  Sanjayboy45
                                  May 9, 2021
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                                  I had recharged my sun direct but money has deducted by bank but not credited to sun direct please refund it to me
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,
                                  Sun Direct Team"
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                                    T
                                    Thasnims
                                    May 8, 2021
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                                    Address: Thoufeek Manzil Vakayar PO ,689698

                                    Hi While recharging my account through online their was a typing error hence that recharge went to wrong account.
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear sir,

                                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                    Regards,

                                    Sun Direct Team."
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                                      O
                                      Omsree
                                      May 7, 2021
                                      Resolved
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                                      Resolved

                                      Address: teachers colony Harapanahalli vijayanagara district

                                      There is no connectivity with customers and no DTH sundirect numbers connecting customer care
                                      Weaste I planned to remove it...
                                      Reacher also slow... amount is debited in my account but failed to reacher ... Still amount also not created return
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 10, 2021
                                      Sun Direct Customer Care's response                                       "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
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                                        R
                                        remyabtk
                                        May 7, 2021
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                                        [protected] E16-4 service is currently scrambled
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        "Dear Sir,

                                        As per conversation, customer complaint regarding Wrong deal issue same has been resolved from our end.

                                        Regards,
                                        Sun Direct Team.
                                        "
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