[Resolved]  Sun Direct — Refund/Transfer recharge made to old account

I have mistakenly recharged to my old inactive sun direct dish smart card (ID:[protected])which is now inactive. I am using sun direct new setup box and I supposed to be recharged to my new connection (ID: [protected]).
Both connection are under my Father name and I made recharge to my old inactive connection through PAYTM, Transaction ID:[protected] on FEB 23, 2022, recharge amount:240.
Customer care denied transferring my recharge amount to new connection or refunding amount saying they can do only if recharge made through sun direct app.
Isn't it unfair or cheating if amount is credited and sun direct customer care says they can refund if it is only recharged through sun direct app.
Please take action and refund or transfer the recharge amount to new connection. And pls have a policy in place to take action if such common mistake (since ID saved in app after first recharge and anyone uses same to recharge again)happens and customer used recharge third party vastly using app like paytm, gpay, phonepay.