Sun Direct
Sun Direct TV Pvt. Ltd.
Customer satisfaction rating: 61%
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2242
COMPLAINTS
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Sun Direct Customer Care

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Address
73, MRC Nagar Main Road, Mursali Maran Towers
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 103 7575  [Customer Care]
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Phone:
Phone:
+91 76 0101 2345  [Customer care]
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+91 43 1443 9959  [Tamil Nadu]
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+91 40 4439 9595  [AP & Telangana]
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+91 82 14439959  [Karnataka]
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Additional info

Nodal Officers

Customer Care & Contact Details



Regional Customer Care

Andhra Pradesh

+91 40 3940 7575



Bihar

+91 61 2394 0757



Chhattisgarh

+91 77 1394 0757



Delhi

+91 11 3940 7575



Gujarat

+91 79 3940 7575



Haryana

+91 18 4394 0757



Himachal Pradesh

+91 17 7394 0757



Jharkhand

+91 65 1394 0757



Karnataka

+91 80 3940 7575



Kerala

+91 48 4394 0757



Madhya Pradesh

+91 73 1394 0757



Maharashtra

+91 22 3940 7575



Orissa

+91 67 4394 0757



Punjab

+91 17 2394 0757



Rajasthan

+91 14 1394 0757



Tamil Nadu

+91 43 1394 0757



Uttar Pradesh

+91 52 2394 0757



West Bengal

+91 33 3940 7575



View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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61%
Complaints
2242
Pending
0
Resolved
1335
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Sun Direct Complaints & Reviews

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Sun Direct — Call center busy [Resolved]

I have been trying contact to customer care for days but it didn't connected....
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[Resolved]

Transaction success Recharge Failed, Amount didn't reverse nor update to sun direct wallet

Transaction number : S88278468, amount 1399
Transaction number : S88277383, amount 1399
Aug 7, 2021
Complaint marked as Resolved 
May 24, 2021

Complaint Status

Sun Direct customer support has been notified about the posted complaint.
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
"Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,

Sun Direct Team."
2 Comments
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    I want to submit Complaint Positive Review Neutral Comment
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    [Resolved]

    Dear Sir,

    Even though we are paying full amount, we are not getting all channels

    Please do the needful.

    Regards
    Prabhuswamy T M
    Mobile No : [protected]

    Sun Direct No : [protected]
    Aug 7, 2021
    Complaint marked as Resolved 
    May 24, 2021

    Complaint Status

    Sun Direct customer support has been notified about the posted complaint.
    Dear Sir,

    As per conversation, customer complaint regarding Wrong deal issue same has been resolved from .

    Regards,

    Sun Direct Team.
    1 Comment
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      I want to submit Complaint Positive Review Neutral Comment
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      My amount has been deducted in sun direct app through gpay wallet but recharge not done....
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      Sun Direct — Recharges [Resolved]

      I have paid the bill in sun direct app through g pay wallet the amount has been deducted but the recharge is not done I have...
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      [Resolved]

      I have made online recharge transaction on dates 23/04/2021 & 10/05/2021, all transactions failed without any response. But the amount were deducted & never returned. The details of transaction are listed below.

      Account Mobile number for transaction on 23/04/2021: +91-[protected]

      Account Mobile number for transaction on 10/05/2021: +91-[protected]

      S No. Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR ) Deposit Amount (INR ) Balance (INR )
      29 23/04/2021 23/04/2021 - BIL/ONL/[protected]/SUN DIRECT/mysundirectin12/fo 255 0 68980.8
      42 10/05/2021 10/05/2021 - BIL/ONL/[protected]/SUN DIRECT/mysundirectin12/sa 199 0 4139.4
      43 10/05/2021 10/05/2021 - BIL/ONL/[protected]/SUN DIRECT/mysundirectin12 199 0 3940.4

      Kindly resolve this issue at the earliest
      Aug 6, 2021
      Complaint marked as Resolved 
      May 22, 2021

      Complaint Status

      Sun Direct customer support has been notified about the posted complaint.
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      1 Comment
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        [Resolved]

        I have done wrong amount plan
        I recharged with 230, it was tamil basic plan, but I want to recharge with 225 telugu basic plan, I want to cancel recharge
        Transaction I'd[protected]
        BBPS Reference number
        PT011141OANAUW2AG9UI
        Aug 6, 2021
        Complaint marked as Resolved 
        May 21, 2021

        Complaint Status

        Sun Direct customer support has been notified about the posted complaint.
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team.
        "
        1 Comment
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          I want to submit Complaint Positive Review Neutral Comment
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          I have recharged 1851 of add on subscription I was not knowing that basic plan is compalsary so now nothing is coming I need...
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          [Resolved]

          My CDSN no is [protected].
          My complaint is regarding the unsuccessful recharge of INR 231/- on 03.05.2021.
          The referral no is Sun Direct. Ref IGALBKWMR7.
          Please refund the same to me as early as possible.
          Aug 6, 2021
          Complaint marked as Resolved 
          May 21, 2021

          Complaint Status

          Sun Direct customer support has been notified about the posted complaint.
          "Dear sir,

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards,

          Sun Direct Team.""
          "
          1 Comment
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            I want to submit Complaint Positive Review Neutral Comment
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            Recharge done 2 times and amount got deducted from my account. But recharge status was failed. This is done by may 8th and...
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            I have recharged with RS 237/- from internet banking but, my Sun direct account was showing 2 RS balance. Money was debited...
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            Sun Direct — Base plan expired [Resolved]

            I am trying to contact customer care via call chat and email but I am not getting any response. Whenever I am trying to recharge...
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            I have two accounts of sun direct network. First one account is not using due to set-up box problem, and we taken another...
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            I have done recharge of 269 it was credited from my account but status showed failed. But money was not refunded yet...
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            [Resolved]

            I recharged amt 231 via sundirect website ant deducted from my account but not yet reflected on sun direct i am feeling bad abt sun direct .pls solve my issue as soon as possible other details including transaction I'd will be attached below

            PPB-568081 date[protected] time 17:52
            Contact no :[protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            May 20, 2021

            Complaint Status

            Sun Direct customer support has been notified about the posted complaint.
            Hello my smart card no[protected]
            Dear Sir,

            As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

            Regards,

            Sun Direct Team.
            2 Comments
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              I want to submit Complaint Positive Review Neutral Comment
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              [Resolved]

              I have done payment with ₹ 639 to recharge the plan (Tamil). After I got to know that another family members had done recharge for 6months (Telugu). To to avoid double recharge, cancel my recharge and give back ₹ 639 which I have done with my debit card. Please give back money.
              Here I'm providing transaction ID
              N2105191935209687334616
              Aug 6, 2021
              Complaint marked as Resolved 
              May 19, 2021

              Complaint Status

              Sun Direct customer support has been notified about the posted complaint.
              Dear Sir,

              As per the conversation customer enquiry about Amount reversal and same has been clarified from our end..

              Regards,

              Sun Direct Team.
              1 Comment
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                [Resolved]

                Amount debited but not credited DPO PAC 2 Tamil card no [protected]
                Aug 6, 2021
                Complaint marked as Resolved 
                May 19, 2021

                Complaint Status

                Sun Direct customer support has been notified about the posted complaint.
                Dear Sir,

                As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

                Regards,

                Sun Direct Team.
                1 Comment
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                  I want to submit Complaint Positive Review Neutral Comment
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                  I have recharged Rs.561 on 08.05.2021 but channels not showing and wallet balance also not showing I am Continuously talked...
                  Helpful +3
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                  Can't connect with the customer care executive.i tried 3-4 times.pls do something immediately....
                  Helpful +1
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                  [Resolved]

                  Amount deducted from bank account and they didn't recharged and not showing the transaction details in their app. I try to call them through customer care, they are not taking calls and don't connect the calls to the customer executives
                  Recharge issue and customer care services oa
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  May 18, 2021

                  Complaint Status

                  Sun Direct customer support has been notified about the posted complaint.
                  "Dear sir,

                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                  Regards,

                  Sun Direct Team."
                  1 Comment
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