Sun Direct Complaints & Reviews

Accidentally recharged on old smart card no.[protected] . It is inactive now. Please refund or transfer the recharged amount Rs.1374 to new smart card no.[protected].
Recharged through paytm. UPI reference no.[protected].
Sundirect website and app confirmed that the recharge amount 1374 is credited to my old inactive sundirect ID. Please refund it or tansfer it to new smart card no.no.[protected]

We renewed the above smart card through UPI ( phone pe) on 25.03.22 around 10.45 PM, for Rs 741/. But still now the same has not activated.
Please solve this issue

We done the Renewal payment through UPI ( phone pe) on 25.03.22 at around 10.45 pm through Transaction ID NX22032522433380874585551 for our smart card[protected] R,
STill the same has not been activated .
Please resolve this issues

Subscribed, highly viewed channel by us is showing this error. Rest all channels are coming. Only colors kannada channel is giving this error. If we called the customer support- it is always busy.

On 10th March, 2022 I tried to recharge Sun-direct DTH with subscriber ID: [protected] with the amount of Rs. 1554/-. I tried recharging twice(around 7pm) through the sun-direct website and both times I got a `TRANSACTION_FAILED` error message but the amount got debited from my account. And after an hour of recharge it was accepted(around 8pm and didn't receive any message just saw TV channels were working)

So for the next 7 days I waited for a refund of one of the failed transaction amounts, but unfortunately not refunded till today. It's been 12 days since recharging.

I'll also share the order-id and other transaction details here,

Transaction Time OrderId UPI method used Status after sometime(around 8pm)
7:03 PM 47205921 Mobikwik Failed
7:10 PM 47206701 Paytm Success

Also attached the order details from respective UPI apps, and bank statement for your reference.
Hereby I request you to check the details and please process the refund as soon as possible. Please let me know if any other details are required.

Thanks & Regards,
Nagaraj

E 118-4 reserved smart card return code error
Card number - [protected]

E 118-4 reserved smart card return code error coming from past 2 days...

Amount paid Rs.579 for recharge purpose at 19.58 on[protected], directly through GPay to sindirect private limited .Payment successful. But recharge not done. Requesting refund please

Hi, I have recharged via your official website for 1000 rupees on 13th March 2022. The amount got deducted from my account but the Transaction status is failed. 47338128 is the transaction Id. Registered smart card number is [protected]. Your 24x7 and other helpline numbers are not working. Help me get my refund. Thank you!

I have recharged my sun direct dth (smart card number -[protected]) for tamil economy 199 rs pack for a month on paytm.The amount was deducted but the plan was not activated to my account.Please activate the plan or refund the amount as soon as possible.

I have recharged my sun direct dth on 25 th January but the screen is bot displaying thr channels still. Please either check the recharge or refund my money....

I have mistakenly recharged to my old inactive sun direct dish smart card (ID:[protected])which is now inactive. I am using sun direct new setup box and I supposed to be recharged to my new connection (ID: [protected]).
Both connection are under my Father name and I made recharge to my old inactive connection through PAYTM, Transaction ID:[protected] on FEB 23, 2022, recharge amount:240.
Customer care denied transferring my recharge...

I have recharged through sundirect app. Amount got debited from my account and credited to sundirect account. When I call the customercare they dont even bother about it and simply saying you have not recharged. I have provided transaction code also. Customercare people simply open some complaints and send false messages that your complaint has been resolved without resolving anything and they are showing rude behaviour through call. They have chance to check my transaction with the transaction ID i have provided however they are simply saying i haven't recharged without even checking it.

I have been notified by Sun direct to recharge my package. I also recharged my package but a scrolled message got permanently embedded on my picture stating that " Your sun direct expires in 3 days, recharge with tamil DPO so and soo..." this scrolled message appears in all channels for the past more than 2 weeks after my recharge. Picture in all channel appears but I cant make the scroll message to disappear.

I had given lot of complaints to Sun direct but none of them are responding properly or resolving my issue some even declining or cutting my phone call while I am still in call discussing about my complaint. This type of service which they give make me feel so bad. None of them took my complaint seriously and resolved it. Thus I am seeking this platform.

Incomplete kannada channels and praja t v news not come and Ayush t v not come worst plan this one
Tata sky is good it gives all kannada channels and news channels and all animal geography for kids

I have to recharge twice time by my mistake pls refund the amount as soon as possible

We don't like to listen in our mother tongue commentry we need English commentry channels like star sports 2 and 3 as much as possible so could you please solve the problem and telecast properly

Hope you understand

Showing only E32-4 viewing temporary blocked stay tuned

I already reacharged dth connection.. My card no is [protected]. But not working smart card.. Has problem been smart card failure.. Please full refund amound 229rs.. But again force me reacharge

I am a customer for Sun direct from 2009 on wards.

Currently i had subscribed for "Malayalam Value Pack" which is valid till 25 April 2022 and also "Kannada Jodi Pack" which is valid till 09th April 2022.

But, i am not able to view few channels which are part of the above mentioned subscription packages.This issue is faced from last 3 months wherein day by day the number of channels which was subscribed is disconnected...