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Sun Direct Complaints & Reviews

3.1
Updated: May 19, 2026
Complaints 2485
Resolved
1463
Unresolved
1022
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G
Gowtham balaram
Apr 15, 2023
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@paytm linked to Bank of India a/c XX0014 debited Rs.659.00 and credited to [protected]@paytm -Ref[protected]
I recharged 3 months tamil gold pack for ₹659..i see amount debited but transaction failed.. please do look in to the issue and resolve as soon as possible ...
Sun Direct customer support has been notified about the posted complaint.
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As per the conversation customer complaint regarding Balance not credited issue same and has been already resolved from our end.
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    V
    Vinitha_SS
    Apr 2, 2023
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    Hi Team,

    I have recharge in sun direct website through Paytm UPI RS.1129 Tamil pack. After debited amount transaction status failed and pack is not activated. Transaction ID[protected] Kindly do the needful ASAP. Thanks
    Sun Direct customer support has been notified about the posted complaint.
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    "Dear sir,

    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

    Regards,

    Sun Direct Team."
    Reply
    Dear Sir,

    As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

    Regards,

    Sun Direct Team.
    Reply
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      V
      Vinitha_SS
      Apr 2, 2023
      Resolved
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      Resolved

      Hi Support team,

      I have recharge for my DTH Rs.1129 amount debited from paytm but pack is not activated. CDSN no: [protected].

      Kindly check and do the needful ASAP.

      Thanks,
      Vinitha
      Apr 2, 2023
      Complaint marked as Resolved 
      Transaction reference number: 61822626
      Sun Direct customer support has been notified about the posted complaint.
      View replies
      "Dear sir,

      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

      Regards,

      Sun Direct Team."
      Reply
      Dear Sir,

      As per conversation, customer complaint regarding Balance not credited issue same has been already resolved from our end.

      Regards,

      Sun Direct Team.
      Reply
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        S
        Sri Rmaya
        from Yanam, Puducherry
        Mar 27, 2023
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        Hello sir!
        Recharged for Bengali pack for 3 months instead of Telugu pack. Please change the pack to Telugu.
        Cdsn number is [protected]
        Contact number [protected]
        Alternate number [protected]
        Sun Direct customer support has been notified about the posted complaint.
        View replies
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
        Sri Rmaya's [Complaint's author] reply, Mar 31, 2023
        Hello sir!
        The details were mentioned in the complaint itself. But anyways the issue is resolved through another method.
        Thank you for your help
        "Dear sir,

        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

        Regards,

        Sun Direct Team."
        Reply
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          D
          Drsasi
          Mar 24, 2023
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          I was recharged my sun direct account for 6 month basic tamil plan on 7.33 pm (24 March 2023 ) via Paytm.in this regards amount was debited but recharge failed.my transaction reference number is[protected]
          Please refund this amount
          Sun Direct customer support has been notified about the posted complaint.
          View replies
          "Dear Sir,

          We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

          Regards,

          Sun Direct Team."
          Reply
          "Dear Sir,

          We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

          Regards,

          Sun Direct Team."
          Reply
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            M
            Manijessy03
            Mar 22, 2023
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            Accidentally I wrongly recharged Bengali pack how to convert Telugu pack
            Smart card no. : [protected]
            Sun Direct customer support has been notified about the posted complaint.
            View replies
            "Dear Sir,

            We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

            Regards,
            Sun Direct Team."
            Reply
            "Dear Sir,

            We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

            Regards,
            Sun Direct Team."
            Reply
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              N
              naniarjapu
              Mar 13, 2023
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              My is number [protected] am recharge d wrong pack how to repond my mony
              Sun Direct customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

              Regards,

              Sun Direct Team.
              Reply
              Dear Sir,

              As per conversation, customer complaint regarding Wrong deal same has been resolved from our end.

              Regards,

              Sun Direct Team.
              Reply
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                P
                Prabhakaran Pattar Madathil
                from Turaiyur, Tamil Nadu
                Mar 13, 2023
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                Address: Vasudevan PM ([email protected])

                Smart Card Number [protected]

                I recharged ₹ 1189 on 9.8.23 (11.33 AM) but due Tech problem it is not credited to my sundth a/c. As per Bank, the amount is gone to Sun Direct Tv pvt ltd (Transaction Ref IGAPGHSYE7)

                My dthservice is disconnected since 4 days. Serveral email did. No resolution. Noe I am going to request to the Bank for chargeback.

                I am a customer since 16 years and never experienced this type of issue. Dont know whom should I approach. The customercare desk not acting seriously.
                Sun Direct customer support has been notified about the posted complaint.
                View replies
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
                "Dear sir,

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards,

                Sun Direct Team."
                Reply
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                  J
                  Joeshibha
                  Mar 11, 2023
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                  Hi support team,

                  I have recharged my dth on 3rd March 2023 at 01.00 PM, for monthly plan ₹229.

                  The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through sun direct official website and paytm upi.
                  Order id: 60887988
                  UPI Ref no:[protected]
                  Your phone call support is not responding. Please refund my payment and confirm me.
                  My registered mob no: [protected].
                  Sun Direct customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  As per conversation, customer complaint regarding Balance not credited issue same has been clarified from our end.

                  Regards,

                  Sun Direct Team.
                  Reply
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                    P
                    prabu3582
                    from Bengaluru, Karnataka
                    Mar 8, 2023
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                    For sundirect new connection, paid amount of Rs 1999.
                    Even after 2 days no response about connection.
                    Need refund on the money.

                    Regards
                    V Prabu
                    [protected]
                    Sun Direct customer support has been notified about the posted complaint.
                    View replies
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
                    "Dear sir,

                    We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                    Regards,

                    Sun Direct Team."
                    Reply
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                      P
                      prabu3582
                      from Bengaluru, Karnataka
                      Mar 8, 2023
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                      For getting new sundirect connection I paid a sum of Rs 1999 even after 2 days no response from sundirect. Tried calling customer care but it is always busy.
                      Want refund of the money.

                      Regards
                      V Prabu
                      [protected]
                      Sun Direct customer support has been notified about the posted complaint.
                      View replies
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
                      "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards,

                      Sun Direct Team."
                      Reply
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                        A
                        angelinakumaran
                        from Yercaud, Tamil Nadu
                        Feb 27, 2023
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                        Address: Grt Great trails yercaud
                        Website: [email protected]

                        Your staff are very rude, I tell my grievances and they say it's lunch break and then you call u back .. but i am call 6th time in complient.. very worst network & customer care staff
                        Sun Direct customer support has been notified about the posted complaint.
                        View replies
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
                        Reply
                        "Dear sir,

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards,

                        Sun Direct Team."
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                          K
                          ksathish41
                          from Pudukkottai, Tamil Nadu
                          Feb 25, 2023
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                          Hd set top box is giving error message "e162-0 failed to load ifcp image. I have been waiting for more than 6 hours and no response from them after that. Could you help me to resolve this issue ..smart card number:[protected]
                          Sun Direct customer support has been notified about the posted complaint.
                          View replies
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,

                          Sun Direct Team."
                          Reply
                          "Dear sir,

                          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                          Regards,
                          Sun Direct Team."
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                            R
                            Raghu Shetty
                            Feb 19, 2023
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                            Address: Kundgol Dharwad

                            I recharged my Sun direct account 2 times. 1st time recharge rs 259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded so pls refund the amount rs 259=00
                            Sun Direct customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

                            Regards,

                            Sun Direct Team.
                            Reply
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                              R
                              Raghu Shetty
                              Feb 18, 2023
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                              Address: Raghavendra Shetty
                              Website: [email protected]

                              I recharged my Sun direct account 2 times. 1st time recharge rs.259 it's says something went wrong. And I do second time recharge the recharge was successful. but amount was deducted 2 times. 1st time recharge takes the amount but it's showing something went wrong and amount also not refunded pls help me...
                              Sun Direct customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              As per conversation, customer complaint regarding Balance not credited issue and same has been clarified from our end.

                              Regards,

                              Sun Direct Team.
                              Reply
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                                M
                                Manju2404
                                from Bengaluru, Karnataka
                                Feb 17, 2023
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                                Today I had recharged the sundirect plan as earlier the amount has been deducted. But the channels are not coming only kannada channels are coming. So i contacted mu nearest customer care and there was no proper response. They said you cannot pay through mobiles i[censored] have paid we cannot help. Please do refund the money or see to that all the channels as per the plan comes. Our CSDN no is [protected] .
                                Thank you.
                                Sun Direct customer support has been notified about the posted complaint.
                                View replies
                                "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,

                                Sun Direct Team."
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                                  R
                                  r170194
                                  Feb 10, 2023
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                                  Address: Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126, Kathi Reddy Palli,Penumur Mandal,Chittoor District,Andhra Pradesh,517126

                                  IFCP failed to load image after i switch on the tv.
                                  Sun Direct customer support has been notified about the posted complaint.
                                  View replies
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
                                  Reply
                                  "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,

                                  Sun Direct Team."
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                                    A
                                    Anji dabba
                                    from Hyderabad, Telangana
                                    Feb 6, 2023
                                    Resolved
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                                    Resolved

                                    Address: Bejjru

                                    This thread was updated on Nov 19, 2022
                                    Hi support team,

                                    I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265.

                                    The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .[protected] Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:[protected].
                                    Feb 6, 2023
                                    Complaint marked as Resolved 
                                    This thread was updated on Nov 19, 2022 Hi support team, I have recharged my dth on 6th February 2020, monday evening around 9:03 pm for monthly plan ₹265. The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through net banking. Transaction reference no: .340361387724 Your phone call support is not responding. Please refund my payment and confirm me. My registered mob no:8688703325.
                                    Sun Direct customer support has been notified about the posted complaint.
                                    View replies
                                    "Dear Sir,

                                    We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                    Regards,

                                    Sun Direct Team.
                                    "
                                    Reply
                                    "Dear Sir,

                                    We tried to contacting you in the number mentioned in your account but we could not reach you. Please mention your alternate contact number in which we can reach you and serve you better.

                                    Regards,
                                    Sun Direct Team."
                                    Reply
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                                      V
                                      V Ramakrishna
                                      Jan 30, 2023
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                                      I Have subscribe channels amount has debited lot of times but I'm unable to view channels i send mail with profs but no one helped me yet i wan to sue 9n the company for wasting my time and money.
                                      Sun Direct customer support has been notified about the posted complaint.
                                      View replies
                                      "Dear sir,

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards,

                                      Sun Direct Team."
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                                        K
                                        karthik550
                                        Jan 16, 2023
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                                        Yesterday i.e.[protected] I have mistakenly recharged the sun direct dth linked to my Father's mobile number 99XXXX4094 which was disconnected last year and not in use as we had changed the DTH to different service provider.

                                        I have reached out to sun direct and they asked to email to customer care which i did on same day with details and requested to help me in refunding the recharge amount of Rs 1620.

                                        Sun direct Transaction reference number[protected]

                                        Surprisingly, i got a call today i.e[protected] instead of email response stating they agree that no dth account was recharged with the amount but i can use money to recharge another sun direct number but can’t get the refund.

                                        The response was non apologetic and not in a professional manner. How can you charge money when services are being availed by customer
                                        Sun Direct customer support has been notified about the posted complaint.
                                        View replies
                                        "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Reply
                                        "Dear sir,

                                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                        Regards,

                                        Sun Direct Team."
                                        Reply
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