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Sun Direct

[Resolved]  Sun Direct — regarding channels not coming after recharge

Address: Dondaparty, Visakhapatnam, Andhra Pradesh, 530016

I have two add on packs as etv and star telugu channels the time left those packs are 17th august 2019 but from august 4th the channels are not coming i recharged my base pack on 5th base pack channels are coming but these add on packs are not coming even i try to recharge the add-ons again but it's showing pack already purchased.. I don't know what's wrong with this sun direct so many times i tried for customer support they're not even connecting the call so i want to raise the complaint..
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Sep 18, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2019
Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct,
Customer care
 
3 Comments

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Comments

We recently taken sun direct 6 months offer but it's only a month and zee Telugu isn't coming at all pls consider my complaint
Reply
We did recharge of Sun direct set top box for Rs 229/- Telugu pack .but Channels are not coming samerecharge is done twice in a week but no use . and no response from the customer care and channels are also not coming, money went in vain. It’s been four days
Reply
We did recharge of Sun direct set top box for Rs 229/- Telugu pack .but Channels are not coming samerecharge is done twice in a week but no use . and no response from the customer care and channels are also not coming, money went in vain. It’s been four days
Reply

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