Sun Direct Complaints & Reviews

Hi there, i recharged sun direct thru sun direct app (redirected to paytm in payment option) rs255 on 5th sept 2019 7:51 am, and immediately i went for another recharge the same day 7:57am for the same amount which got duducted money from paytm wallet and didn't reflected the balance in sun direct account.when i call sun direct customer care they are saying cock and bull Stories. Plz find the attachments and do the needful.
My registered contact number - [protected]
My smart card/cdsn no - [protected]

Smarcard no. [protected]

On 02-sep-2019. My basepack expired. Account balance is zero. Then i recharged with 200 rs on[protected]. No pack is activated and account balance is showing only 179 rs.

When i call customer care they said tax deducted. Without any pack how tax will be deducted.??? To confirm again i recharged with 10 rs. Now my account balance is same 179 rs.

Now customer care blocked my number...

Hi team,

On 31st aug, around 1.55 am, i have recharged my sundirect card with number [protected] and name kvs praveen babu. The amount is rs.196/-. The recharge was done twice for telugu dpo pack since the initial recharge was failed but amount deducted. One with hdfc netbanking and the other one via paytm. This was done in the sundirect app on my mobile. After checking with customer care executive, i understand that the recharge was not updated in the sundirect system. After raising a complaint, the issue was resolved and the pack was activated. My concern here is the recharge done via paytm was activated but the other one done via hdfc net banking was deducted and not successful. Hence, request you to refund the amount since the pack is already activated via paytm. Please find attached screens for your reference.

This is the hdfc transaction reference number-ref.[protected].

Please do the needful at the earliest.

I had called your customer care on 27th and changed my base pack to malayalam dpo pack 3 and added Ala carte hindi movie pack. After I disconnected the phone. It was hindi Jodi back which I didn't order. Then I called ur costomercare multiple times they told they cannot change the pack and one customer care personnel tried telling that he doesn't know English when I asked to talk to manager . Can u solve my problem
My smart card number is [protected]
My registration. Phone is [protected]

Helo,
Smart card number is:[protected]
We got a sun direct connection, but customer care guys didn't changed the name and the address, my request is to change the name and address of my connection.
Name: N.Bhanu prakash
Adress: 1-76, pedda street, r.k.v.b.peta (p&v), Karveti nagaram (mandal), chittor (dist), 517582, ANDHRA Pradesh.
Thank you....

I paid through online sundirect website for new hd sundirect connection in bhim app.. My bank balance deducted 2290 indian rupees. Website says it’s payment was not successful..
I lost my money
Transaction reference 4447408
Bhim i’d - [protected]@upi
Registration no for online [protected]
Waiting for refund or new connections
Online took place for dedication but failure in website.. Bank balance has been deducted
As per terms and conditions 10 days for refund the lost amount
There is no reply or anything

Hi team,

I have recharged sun direct recharge by mistake @250 bengali dpo pack, actually i wanted to recharge for telugu dpo pack @ 255.

My custumer id: [protected], mobile number is [protected].

I tried to call custumer care, but i have not rrceieved any responce.
Hence please assist me on changing the pack and resolve this issue.

Thanks & regards,
Amaraiah n

I had made recharge of 659 rs thinking that it iwill continue existing Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal but it has taken Malayalam package . Could you please change the package to previous Telugu one ..."Base Pack
Telugu DPO 1 Package Basic Subscription 3 Months Renewal"...i have tried contacting sundirect customer care services but it was nt reachable
Please consider my concern..

I have two add on packs as etv and star telugu channels the time left those packs are 17th august 2019 but from august 4th the channels are not coming i recharged my base pack on 5th base pack channels are coming but these add on packs are not coming even i try to recharge the add-ons again but it's showing pack already purchased.. I don't know what's wrong with this sun direct so many times i tried for customer support they're not even connecting...

Today afternoon i asked customer care executive to subscribe star hindi and sony hindi pack but he subscribed both sports pack also customer care keep on holding the phone more than half an hour and even after calling 4-5 times cthey assure that channerls have been subscribed but nothing has happened also your punjab cc no not working it seems a big task to subscribe channels from sun direct very bad service at all and there is no direct complaint no where customer can talk about for the complaint

I' would like to add my channels of my choice but it is taking to me purchase undesired channels which is none of my interest to view. Please give option to purchase own channels to the customers of their choice. Please start your service based on customer centric, but not for own. Hence i'm giving this service score is 3 /10. I am unhappy with the service and offers giving.

Today morning I call to customer care and enquired about plans and I asked some channel they said that that channel also come under this plan . But now I call to them they said that channel not come under this plan.
I have done recharge after confirming with customer care. But they saying now this not come under this plan please resolve my problem. Now I have to pay extra money for that channel but I didn’t have budget for extra . Please resolve my problem.

They have not responded fir the last 3 days and their customer care number is always incorrect but the advt 24*7 services bloody hell the worst customer service I have ever seen this is how they are providing the customer support
I want to add on two chanel packs to the dth with registered number [protected]
You can contact me at [protected]
This is not the first time every month same problem is repeating this had to be resolved as soon as possible

My c id [protected], in your website my details shown correctly. Then i have to do recharge with rs 212 telugu dpo1 pack. Where i'm going enter or select the amount i didn't show the rs 212. The others pack amounts showing by default and i have no choice to enter manually because the option was not work. So i did with rs 211 and recharge was successful. Now my problem is that pack was kannada. I need telugu pack. What should i do. Is there any choice to replace with that plan.

I have a very bad experience with sundirect tv customer care system. I have been trying for last three days for smc password. Unfortunately, none of the customer care numbers is getting connected.

Wonder, how such a big company can keep all their numbers idle for these many days. There is no intimation to others if they have changed their customer care numbers.

Desperate to have service from such people. After...

We are installing new sun direct connection on[protected], as per enquiry with local vendor he told that it's a package of rs.2, 200/- paid for new connection he told 6months free with zee tv but still now zeetv not activated, i don't know what's the problem every time we are calling to local vendor he respond the phone he told iam outside the office, once check with office person after that call you back, but he doesn't call me.

The executive way off talking os not nice and his name is venkat from my account the amount is debited and he is not yet givingcorrect responce i want clarification off my account and my amount i want my amount refund other wise i will take the serious instructions...and the customer care number will be not reachable when ever we call your people if not responsible for the complaint i vill give a legal notice to u directly

I have two accounts of sun direct network. First one account is not using due to set-up box problem and we taken another account in sun direct network.

Regularly/monthly we are using second account and recharging also same account.

I have requested many time to sun direct customer care regarding removal of my first account but they didn't responded.

Today i done my recharge to first account instead of second account by mistake.

Confused due to not removed my first account and i have tried many time to customer care number[protected]/[protected] not reachable. Please refund my money rs.591/- (Including gst)

Kindly resolve the issue.

Regards,
Srinu,
[protected]/[protected],
Sun direct account number:[protected].

I had top up my sun direct [protected] on 10/6/19. Company offered 3 month validity for the same through amazon and sun direct kerala circle home page. On 4/8/19 i had called to customer care center of sun direct to add on channel. That time customer care executive inform me that my pack validity will expire on 10/8/19 instead of 10/09/2019 for that she told the reason i had failed to inform they after recharge.in their advertise there is no information about it. When i asked them they are telling unlogical technical problems.
Kindly take necessary action to advice sun direct company to restore the same

Halo Sundirect Team

for past 2 days I am trying to recharge my sundirect DTH. everytime the trasaction is failed. Even in sundirect website also same problem. I am unable to contact customer care. The phone is discontinuing for one ring. From 3rd of August I was not getti ng ZEE TAMIL channel. And from the very nextday the other channels are also not coming. I called so many times the Customer care and I tried to recharge but no use but there is problem it seems. No number is not working. The tollfree numbers are also not working and I am getting server unreachable. What's wrong with SUN DIRECT.