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Sun Direct Complaints & Reviews

3.2
Updated: Jan 2, 2025
Complaints 2435
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1462
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Sun Direct reviews & complaints page 44

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K
kvspraveen
from Chennai, Tamil Nadu
Sep 1, 2019
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Address: FLAT-B, BLOCK-E, SRM GARDENS, MUGALIVAKKAM, CHENNAI-600125, Chennai, Tamil Nadu, 600125

Hi team,

On 31st aug, around 1.55 am, i have recharged my sundirect card with number [protected] and name kvs praveen babu. The amount is rs.196/-. The recharge was done twice for telugu dpo pack since the initial recharge was failed but amount deducted. One with hdfc netbanking and the other one via paytm. This was done in the sundirect app on my mobile. After checking with customer care executive, i understand that the recharge was not updated in the sundirect system. After raising a complaint, the issue was resolved and the pack was activated. My concern here is the recharge done via paytm was activated but the other one done via hdfc net banking was deducted and not successful. Hence, request you to refund the amount since the pack is already activated via paytm. Please find attached screens for your reference.

This is the hdfc transaction reference number-ref.[protected].

Please do the needful at the earliest.
+4 photos
Sun Direct customer support has been notified about the posted complaint.
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    C
    crazydrjoe
    from Tiruchirappalli, Tamil Nadu
    Aug 28, 2019
    Resolved
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    Resolved

    Address: Cherukara House, Cjeruvandoor, Kottayam, Kerala

    I had called your customer care on 27th and changed my base pack to malayalam dpo pack 3 and added Ala carte hindi movie pack. After I disconnected the phone. It was hindi Jodi back which I didn't order. Then I called ur costomercare multiple times they told they cannot change the pack and one customer care personnel tried telling that he doesn't know English when I asked to talk to manager . Can u solve my problem
    My smart card number is [protected]
    My registration. Phone is [protected]
    Oct 4, 2019
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Sep 01, 2019
    Sun Direct Customer Care's response
    Dear sir,

    As per conversation, customer complaint on wrong add-on same has been resolved and customer requested for Hindi movie Jodi pack same has been activated.

    Regards,
    Sun Direct Team.
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      L
      Lathish Reddy
      from Mumbai, Maharashtra
      Aug 27, 2019
      Resolved
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      Resolved

      name and address not changed

      Helo,
      Smart card number is:[protected]
      We got a sun direct connection, but customer care guys didn't changed the name and the address, my request is to change the name and address of my connection.
      Name: N.Bhanu prakash
      Adress: 1-76, pedda street, r.k.v.b.peta (p&v), Karveti nagaram (mandal), chittor (dist), 517582, ANDHRA Pradesh.
      Thank you....
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      W
      Wallston D'souza K
      Aug 23, 2019
      Resolved
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      Resolved

      Address: Kodiadka house miyapadavu post via manjeshwar kasaragod Kerala, 671323
      Website: Www.sundirect.in

      I paid through online sundirect website for new hd sundirect connection in bhim app.. My bank balance deducted 2290 indian rupees. Website says it’s payment was not successful..
      I lost my money
      Transaction reference 4447408
      Bhim i’d - [protected]@upi
      Registration no for online [protected]
      Waiting for refund or new connections
      Online took place for dedication but failure in website.. Bank balance has been deducted
      As per terms and conditions 10 days for refund the lost amount
      There is no reply or anything
      +1 photos
      Aug 25, 2019
      Complaint marked as Resolved 
      Registered my mail I’d while purchasing [email protected] and there was mail .. regarding complaint .. I’m waiting for resolve Details of transaction on BHIM app Transaction I’d . 922916102086 Date of transaction 17th of August 2019 time 14:13:28 remark was given recharge I hope my new HD connections will be given soon Waiting for the reply from sundirect .. these problems never come to any other customer in future so I’m complaining to consumercomplaints.in
      Sun Direct customer support has been notified about the posted complaint.
      My plan in wrong
      Please unsubscribe my plan
      Every month they block the channels, after calling customer care they say technical issue & have to pay service charges this is happening every now & then.

      Complaint number-CW[protected]
      Customer care-[protected]
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        N
        N Amaraiah
        from Mumbai, Maharashtra
        Aug 21, 2019
        Resolved
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        Resolved

        Address: 1st floor, Shankar Reddy Building, 7th cross, St Annes Scholl road, Ramamurthy, 560016

        Hi team,

        I have recharged sun direct recharge by mistake @250 bengali dpo pack, actually i wanted to recharge for telugu dpo pack @ 255.

        My custumer id: [protected], mobile number is [protected].

        I tried to call custumer care, but i have not rrceieved any responce.
        Hence please assist me on changing the pack and resolve this issue.

        Thanks & regards,
        Amaraiah n
        Sep 23, 2019
        Complaint marked as Resolved 
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Aug 22, 2019
        Sun Direct Customer Care's response
        Dear sir,

        As per the conversation we had, requested Plan Telugu DPO A2 Pack Basic Subscription Monthly Renewal has been already activated.

        Regards
        Sun Direct Team
        Already recharged my sun direct TV not showing channel
        211 package this package is waste
        Please refund my money
        I am recharge with in two time but one recharge successful again recharge not received then my bank account not received so please refund my money

        recharge pack change - Comment #3520582 - Image #0
        recharge pack change - Comment #3520582 - Image #1
        recharge pack change - Comment #3520582 - Image #2
        recharge pack change - Comment #3520582 - Image #3
        From last 2 days, we are getting only few channels . i thought my plan might have expired so i recharged yesterday with Telugu DP0 3 pack .Still i am not getting all channels.Before 2 days we got some message on screen that some problem with antenna . but after that we are getting only few channels.My Smart card no is : [protected].
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          N
          Navyasp
          from Delhi, Delhi
          Aug 19, 2019
          Resolved
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          Resolved

          Address: Krishna, Andhra Pradesh

          I had made recharge of 659 rs thinking that it iwill continue existing Base Pack
          Telugu DPO 1 Package Basic Subscription 3 Months Renewal but it has taken Malayalam package . Could you please change the package to previous Telugu one ..."Base Pack
          Telugu DPO 1 Package Basic Subscription 3 Months Renewal"...i have tried contacting sundirect customer care services but it was nt reachable
          Please consider my concern..
          Aug 24, 2019
          Complaint marked as Resolved 
          Raised complaint for plan change in sundirect through consumer complaints. Sundirect replied for smart card number or mobile number which is registered in sundirect They changed to required package
          Sun Direct customer support has been notified about the posted complaint.
          Verified Support
          Aug 21, 2019
          Sun Direct Customer Care's response
          Dear sir

          We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

          Regards Sun direct
          Customer care
          Aug 21, 2019
          Updated by Navyasp
          Hi sundirect,
          Required package:
          Telugu DPO 1 Package Basic Subscription 3 Mont

          Mobile number:[protected]
          Smart card number: [protected]
          Holder name: Ravishankar

          Thanks,
          Navya
          Showing error E50-32 no service available since yesterday. When contacted sun direct office, they are asking service charge to attend. Why should i give money as it is sun direct's fault ?

          plan change needed to base pack telugu dpo 1 package basic subscription 3 months renewal - Comment #3520772 - Image #0
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            D
            durga prasad rocker
            from Mumbai, Maharashtra
            Aug 16, 2019
            Resolved
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            Resolved

            regarding channels not coming after recharge

            Address: Dondaparty, Visakhapatnam, Andhra Pradesh, 530016

            I have two add on packs as etv and star telugu channels the time left those packs are 17th august 2019 but from august 4th the channels are not coming i recharged my base pack on 5th base pack channels are coming but these add on packs are not coming even i try to recharge the add-ons again but it's showing pack already purchased.. I don't know what's wrong with this sun direct so many times i tried for customer support they're not even connecting...
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            S
            sandeepsingla
            from Mumbai, Maharashtra
            Aug 16, 2019
            Resolved
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            Resolved

            Today afternoon i asked customer care executive to subscribe star hindi and sony hindi pack but he subscribed both sports pack also customer care keep on holding the phone more than half an hour and even after calling 4-5 times cthey assure that channerls have been subscribed but nothing has happened also your punjab cc no not working it seems a big task to subscribe channels from sun direct very bad service at all and there is no direct complaint no where customer can talk about for the complaint
            Sep 22, 2019
            Complaint marked as Resolved 
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Aug 18, 2019
            Sun Direct Customer Care's response
            Dear sir

            We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

            Regards Sun direct,
            Customer care
            Today I recharged my sun direct and unfortunately kannada language is activated instead of telugu. I am trying to contact customer care but no response.
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              M
              Manjunaat
              from Delhi, Delhi
              Aug 15, 2019
              Resolved
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              Resolved

              I' would like to add my channels of my choice but it is taking to me purchase undesired channels which is none of my interest to view. Please give option to purchase own channels to the customers of their choice. Please start your service based on customer centric, but not for own. Hence i'm giving this service score is 3 /10. I am unhappy with the service and offers giving.
              Sep 15, 2019
              Complaint marked as Resolved 
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Aug 15, 2019
              Sun Direct Customer Care's response
              Dear sir

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards Sun direct,
              Customer care
              Even though there is a balance in my sun direct account...when i go for recharging zee kannada add on it's showing insufficient balance...why is it soo...
              We done recharge of dth through phonepe it shows that recharge has been successfull but channels aren't coming
              Sir my id nember is [protected] i adding request discover chanel but other chenel addind my account. ...this problem daily cal to customer care but not respond also superior pls solve my problem...i frank le telling waste customercare and superior superior support my reating000000.1
              NOTE: FINALE WORREST SERVICE
              thank you
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                V
                varikuntlav6
                from Mumbai, Maharashtra
                Aug 13, 2019
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                Address: Salakalaveedu, Bestavaripeta, Prakasam, Andhra Pradesh, 523370

                Today morning I call to customer care and enquired about plans and I asked some channel they said that that channel also come under this plan . But now I call to them they said that channel not come under this plan.
                I have done recharge after confirming with customer care. But they saying now this not come under this plan please resolve my problem. Now I have to pay extra money for that channel but I didn’t have budget for extra . Please resolve my problem.
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Aug 15, 2019
                Sun Direct Customer Care's response
                Dear sir

                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                Regards Sun direct,
                Customer care
                Aug 15, 2019
                Updated by varikuntlav6
                Call me my number [protected]
                Aug 17, 2019
                Updated by varikuntlav6
                My number call me. [protected]
                My mobile no [protected]
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                  D
                  DINESH MANIKANTHA
                  from Hyderabad, Telangana
                  Aug 12, 2019
                  Resolved
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                  Resolved

                  They have not responded fir the last 3 days and their customer care number is always incorrect but the advt 24*7 services bloody hell the worst customer service I have ever seen this is how they are providing the customer support
                  I want to add on two chanel packs to the dth with registered number [protected]
                  You can contact me at [protected]
                  This is not the first time every month same problem is repeating this had to be resolved as soon as possible
                  Sep 23, 2019
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 19, 2019
                  Sun Direct Customer Care's response
                  Dear sir,

                  As per the conversation we had, requested Plan has been already activated.

                  Regards Sun Direct.
                  Customer care.
                  By today afternoon I have received a recharge msg for[protected] Thea is not my dth number.
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                    I
                    Ismail Shariff Shaik
                    from Pune, Maharashtra
                    Aug 11, 2019
                    Resolved
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                    Resolved

                    Address: Krishna, Andhra Pradesh, 521001

                    My c id [protected], in your website my details shown correctly. Then i have to do recharge with rs 212 telugu dpo1 pack. Where i'm going enter or select the amount i didn't show the rs 212. The others pack amounts showing by default and i have no choice to enter manually because the option was not work. So i did with rs 211 and recharge was successful. Now my problem is that pack was kannada. I need telugu pack. What should i do. Is there any choice to replace with that plan.
                    Sep 15, 2019
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 15, 2019
                    Sun Direct Customer Care's response
                    Dear sir

                    We regret the inconvenience. Please let us know your mobile number and we will have our customer care representative to contact you on the same.

                    Regards Sun direct,
                    Customer care
                    Service Ticket raised but resolved without any resolution.
                    Escalated the issue with Sun Direct customer care but still no action taken.

                    Ticket reference# SR[protected]
                    Since 3 days facing problem, your service is worst service, cant reachable any customer care number
                    One star is much more for your customer service/support, have some sense, we are depends on you but you are, keep this in mind Sun direct. I got the same issue like pocham raju's above mentioned customer, I tried to recharge with Telugu DPO 2 but in your website as well as app both shows wrong denomination even after I personally checked as per your default packs and tried to recharge several times but the pack you pushed me to Marathi
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                      R
                      Rana Ravikumar Yadhav
                      from Bengaluru, Karnataka
                      Aug 9, 2019
                      Resolved
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                      Resolved

                      smc password not working - customer care number not getting connected for last 3 days

                      Address: 571424

                      I have a very bad experience with sundirect tv customer care system. I have been trying for last three days for smc password. Unfortunately, none of the customer care numbers is getting connected.

                      Wonder, how such a big company can keep all their numbers idle for these many days. There is no intimation to others if they have changed their customer care numbers.

                      Desperate to have service from such people. After...
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                      M
                      Muneswar M
                      from Delhi, Delhi
                      Aug 7, 2019
                      Resolved
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                      Resolved

                      Address: 533004

                      We are installing new sun direct connection on[protected], as per enquiry with local vendor he told that it's a package of rs.2, 200/- paid for new connection he told 6months free with zee tv but still now zeetv not activated, i don't know what's the problem every time we are calling to local vendor he respond the phone he told iam outside the office, once check with office person after that call you back, but he doesn't call me.
                      Sep 8, 2019
                      Complaint marked as Resolved 
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 08, 2019
                      Sun Direct Customer Care's response
                      Dear sir

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                      Regards
                      Sun Direct Team
                      Sir please find the my box sir
                      Channels not coming.. error 017 due date is still to come n my service is deactivated.. pathetic service.. my channels also were stopped well before the due date
                      I got sundirect connection since 10 years but now a days pictures are not clear enough in all channels including HD channels also, I thought dish is old I bought 10 years back, now it's coming with black with high frequency so the picture is not clearly seen, pls solve my issue.
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                        V
                        vishnu0315
                        from Hyderabad, Telangana
                        Aug 7, 2019
                        Resolved
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                        Resolved

                        Address: HNO:1-6,INJAPUR, , OPP PRIMARY SCHOOL, Hyderabad, Andhra Pradesh, ABDULLAPURMET

                        The executive way off talking os not nice and his name is venkat from my account the amount is debited and he is not yet givingcorrect responce i want clarification off my account and my amount i want my amount refund other wise i will take the serious instructions...and the customer care number will be not reachable when ever we call your people if not responsible for the complaint i vill give a legal notice to u directly
                        Sep 9, 2019
                        Complaint marked as Resolved 
                        Sun Direct customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 08, 2019
                        Sun Direct Customer Care's response
                        Dear sir

                        We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                        Regards
                        Sun Direct Team
                        Blocking DD National Channel during Cricket Matches involving India.
                        I have recharged with an amount of 200 ₹ through phone pay but the transaction was successful but it is not recharged and the transaction I'd is N1908021722273004976205
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                          S
                          Srinu535
                          from Hyderabad, Telangana
                          Aug 6, 2019
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                          Address: Plot No.10, Pruvthi estates, ayyappa temple, Nandhigama, 509228

                          I have two accounts of sun direct network. First one account is not using due to set-up box problem and we taken another account in sun direct network.

                          Regularly/monthly we are using second account and recharging also same account.

                          I have requested many time to sun direct customer care regarding removal of my first account but they didn't responded.

                          Today i done my recharge to first account instead of second account by mistake.

                          Confused due to not removed my first account and i have tried many time to customer care number[protected]/[protected] not reachable. Please refund my money rs.591/- (Including gst)

                          Kindly resolve the issue.

                          Regards,
                          Srinu,
                          [protected]/[protected],
                          Sun direct account number:[protected].
                          Sun Direct customer support has been notified about the posted complaint.
                          Aug 07, 2019
                          Updated by Srinu535
                          Within 1 hour i was received a call from sun direct customer care. But i was busy when they called me i requested to call after 30 minutes. Now it has been 30 hours but no call ?

                          still i don't know which number will connect sun direct customer care from Hyderabad, Telangana state.

                          How can u say that "Resolved"?
                          Aug 13, 2019
                          Updated by Srinu535
                          Thank you for at-least sun i got call from sun direct customer care. They have promised to refund money will deposit with in the 24 hours. But now it is 120 hours completed.
                          Aug 17, 2019
                          Updated by Srinu535
                          They are responding the my query. What is the next step ? any one cloud help me please.
                          Aug 17, 2019
                          Updated by Srinu535
                          Sorry, ignore previous mail.
                          They are not responding the my query. What is the next step? Any one cloud help me please.
                          Aug 23, 2019
                          Updated by Srinu535
                          No response from Sun direct.
                          Oct 13, 2019
                          Updated by Srinu535
                          Dear Sun direct customer, could you please respond my complaint ? It has been completed for 2 months for resolve the issue but no progress...?
                          Nov 27, 2019
                          Updated by Srinu535
                          worst response from Sun direct
                          Hello sundirect .help me I'm sumanth.parvathipuram .SD no.[protected].i have do not call connect in sundirect customer care. Wat problem...because i want Sony ten1 sport channel immediately.I'm try to after 4 days..
                          My smart card number is [protected]
                          I recharged my Sun direct account with telugu DOP pack 216 rupees.
                          The message viewing temporarily blocked please wait is being displayed.
                          Its really worthless services because I am trying to call customer care from 5 hours but it's not connecting.
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                            S
                            Shajan vp
                            from Cherthala, Kerala
                            Aug 4, 2019
                            Resolved
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                            Resolved

                            Address: Sun direct chennai, Ernakulam, Kerala

                            I had top up my sun direct [protected] on 10/6/19. Company offered 3 month validity for the same through amazon and sun direct kerala circle home page. On 4/8/19 i had called to customer care center of sun direct to add on channel. That time customer care executive inform me that my pack validity will expire on 10/8/19 instead of 10/09/2019 for that she told the reason i had failed to inform they after recharge.in their advertise there is no information about it. When i asked them they are telling unlogical technical problems.
                            Kindly take necessary action to advice sun direct company to restore the same
                            Sep 7, 2019
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 06, 2019
                            Sun Direct Customer Care's response
                            Dear mam,

                            As per conversation we had, enquired about add-on activation has been clarified.

                            Regards,
                            Sun Direct Team.
                            Dear sir:-

                            my name is balamurali from tamil nadu i have one sundirect sd connection. i request to change my name and address, my mobile number All so. can u change my address please
                            CDSN.NO=[protected].
                            address, Balamurali, (cell.no)[protected]
                            1G1, TAMS COLONY,
                            Near Bharathiyar ITI, Dharmapuri.636701.

                            Thank you.
                            I am not able to view Sony TV channels.Pls activate.
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                              B
                              bhattar
                              from Visakhapatnam, Andhra Pradesh
                              Aug 5, 2019
                              Resolved
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                              Resolved

                              Address: boduppal, uppal, Hyderabad, Telangana, 500092
                              Website: www.sundirect.in

                              Halo Sundirect Team

                              for past 2 days I am trying to recharge my sundirect DTH. everytime the trasaction is failed. Even in sundirect website also same problem. I am unable to contact customer care. The phone is discontinuing for one ring. From 3rd of August I was not getti ng ZEE TAMIL channel. And from the very nextday the other channels are also not coming. I called so many times the Customer care and I tried to recharge but no use but there is problem it seems. No number is not working. The tollfree numbers are also not working and I am getting server unreachable. What's wrong with SUN DIRECT.
                              Sep 8, 2019
                              Complaint marked as Resolved 
                              Sun Direct customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 08, 2019
                              Sun Direct Customer Care's response
                              Dear mam,

                              As per conversation we had, customer requested add-on (zee tamil) has been already activated.

                              Regards,
                              Sun Direct Team.
                              Sun direct costomer care not responding
                              App is not working so many time i will trai
                              What will we do
                              Manjunath H. Achari's reply, Aug 3, 2019
                              Sun direct costomer care not responding
                              App is not working so many time i will trai
                              What will we do
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                                R
                                Ramamurthy Ramakrishnan
                                from Hyderabad, Telangana
                                Jul 29, 2019
                                Resolved
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                                Resolved

                                Top up made by me for rs.230 basic pack and for rs.25 for activating etv cinema maa music and puthiya thalaimurai tamil news but only puthiya thalaimurai is visible. Etv cinema and maa music not visible. Last month add on done for etv cinema and maa music done on 29.6. This month i added puthiya thalaimurai in addition to the above. On 26.7. The shopkeeper all the above three will be visible this month. Pl do the needful. Shopkeeper might have cheated me.
                                Sep 4, 2019
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 30, 2019
                                Sun Direct Customer Care's response
                                Dear sir

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards
                                Sun Direct Team
                                My SunDirect card number is [protected]R.iam getting error message E017-0 from yesterday. Kindly help me to resolve the problem.
                                E50_32 No services available
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                                  siva nagendra prasad
                                  from Hyderabad, Telangana
                                  Jul 28, 2019
                                  Resolved
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                                  Resolved

                                  Address: 523333

                                  Hi
                                  On[protected] evening i have signal issue i informed to sun-direct customer executive. They raise a complaint the number is sr[protected] they said i am informing to technician and it will resolve in 24 hours. After 24 hours i was continuously calling to customer service about my complaint because the technician is not coming. The executive is also not responding at that time. Again and again i try to raise a complaint then the technician was contact to me and he said unnecessary reasons and dosent come to my home to resolve the issue. After 48 hours he switch offed his mobile till now the problem is continuous nobody is there to solve from technical team and customer support team.
                                  +1 photos
                                  Sep 1, 2019
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 31, 2019
                                  Sun Direct Customer Care's response
                                  Dear sir

                                  Customer had faced technical issue, technician visited customer premises and resolved the issue.
                                  Now customer satisfied with the resolution.

                                  Regards Sun direct
                                  Customer care
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