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Sun Direct Complaints & Reviews

3.1
Updated: May 19, 2026
Complaints 2485
Resolved
1464
Unresolved
1021
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S
shashadharn3100
from Mumbai, Maharashtra
Nov 30, 2019
Resolved
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Resolved

Address: 700103

I used the dth operator last 5 months and i have faced problem that is i have purchased 6th months dth package. All channels are going fine but certainly 5months later 'sony wah' channel are off. I questioned their helpline no. But they said i don't have purchased anything this channel but bengali dpo 1 from sun direct package already have that sony wah channel. You can have seen the picture.. Please solve my problem as soon as possible
Jan 1, 2020
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2019
Sun Direct Customer Care's response Dear sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards,
Sun Direct Team.
View replies
I have recharged 250 amount to select sun direct telugu dpo pack, however its automatically selected bengaly DTH pack, I have requested sundirect customer care to change dpo pack as per my choice, but customer care people are not ready change dpo pack as per my request.

Complaint Id no-Cw[protected]
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    V
    Vishnu JM
    from Delhi, Delhi
    Nov 26, 2019
    Resolved
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    Resolved

    Address: Tirupur, Tamil Nadu

    Hi i have done the recharge to my smart card number and my monthly subscription amount is 379/-. Since morning i have been trying to contact sundirect customer care and the lines all busy. Is it that no one is available since morning to attend the call or ur customer care is shut down permanently.

    Worst service of line not getting connected.
    My smartcard number :[protected]
    Contact: [protected]
    Jan 1, 2020
    Complaint marked as Resolved 
    Sun Direct customer support has been notified about the posted complaint.
    Verified Support
    Nov 28, 2019
    Sun Direct Customer Care's response     Dear sir,

    As per the conversation, customer complaint on balance not credited issue same has been already resolved from our end.

    Regards,

    Sun direct Team."
    View replies
    I have done recharge yesterday night 225 pack but still channels are not coming.
    So kindly please pay back my amount or please resolve it quickly
    Reply
    I have used sun direct my mobile no [protected] this no not sun next opened
    Reply
    Umesh Mathapati's reply, Nov 28, 2019
    I have sundirect dth used my mobile no is 9740668167 sun next app install but this no not opned
    Arising lots of problems again and again
    Not specified with this type of service
    Reply
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      S
      Sriramkganesh
      from Mumbai, Maharashtra
      Nov 26, 2019
      Resolved
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      Resolved

      Address: Santhosapuram, 600073

      I have done payment of rs.230 (Tamil dpo package basic subscription monthly renewal) from my sun direct app via their upi mode through my bhim app.
      The amount is credited to upi id [protected]@hdfcbank.
      Amount is debited from my bank account but recharge is not done. I called so many times to sun direct customer care but the problem is still pending. My sun direct id number is [protected]. Kindly pls look into this.
      Dec 27, 2019
      Complaint marked as Resolved 
      Sun Direct customer support has been notified about the posted complaint.
      Verified Support
      Nov 26, 2019
      Sun Direct Customer Care's response       Dear sir,

      As per the conversation, customer complaint on balance not credited issue same has been already resolved from our end.

      Regards,

      Sun direct Team.
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        J
        Jeeva1992
        from Mumbai, Maharashtra
        Nov 23, 2019
        Resolved
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        Resolved

        Address: Sollinganallur, Chennai, Tamil Nadu

        I have recharged my dth through sun direct app rs 200 for add on some extra channels.. Money was debited through google pay and amount not reflected in my account.. I called customer care too but they are not responding well.. And some one said it will take more than 3 hours i don't understand why it's take too much time reflect in our account... I want to get it recharge now else i want my money back...
        I attached my proof below.. My registered mobile number is [protected]
        Feb 19, 2020
        Complaint marked as Resolved 
        sun direct should be quicker to reflect recharge
        Sun Direct customer support has been notified about the posted complaint.
        Verified Support
        Nov 26, 2019
        Sun Direct Customer Care's response         Dear sir,

        As per the conversation, customer complaint on balance not credited issue same has been already resolved from our end.

        Regards,

        Sun direct Team.
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          A
          Anil Maradana
          from Hyderabad, Telangana
          Nov 18, 2019
          Resolved
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          Resolved

          Address: chintada village pedda veedhi, Vizianagaram, Andhra Pradesh, 535558

          My name is anilkumar
          My sun direct smart card number [protected]
          My mobile number [protected]
          I have been complaint for ten days now that there is no tv in our house, soo far no technician has been sent.. No response for these complaints
          Sr[protected]
          Sr[protected]
          Sr[protected]
          Sr[protected]
          They say your problem is solved. But no one technician is coming to my home and my problem is not solved
          Nov 19, 2019
          Complaint marked as Resolved 
          my mobile number 7569613204
          Sun Direct customer support has been notified about the posted complaint.
          Nov 19, 2019
          Updated by Anil Maradana           my complaint is not closed but no technician is not coming to my home
          Nov 19, 2019
          Updated by Anil Maradana           but they closed my complaint
          Nov 19, 2019
          Updated by Anil Maradana           but how many times i complained to sun direct again and again
          Verified Support
          Nov 22, 2019
          Sun Direct Customer Care's response           "Dear sir,

          We tried contacting you in the number mentioned in your account but we could not reach you, please mention your alternate contact number in which we can reach you and serve you better.

          Regards,
          Sun Direct Team."
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            D
            Dhana.gollapudi
            from Mumbai, Maharashtra
            Nov 15, 2019
            Resolved
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            Resolved

            Address: Gajularamaram, Hyderabad, Andhra Pradesh

            Hi,
            I have recharged my sun direct account with smartcard no: [protected] sun direct app with a pack of rs. 225 on 15november 2019 @2:42pm.. The payment mode was selected as google pay and the amount deducted and recharge is not successed till now.. I want my money back or get my account recharged. I hereby attach the details of transaction and other details. Please kindly reslove my complaint as soon as possible or else iam going to consumer forum
            Regards,
            Dhanalakshmi
            Nov 16, 2019
            Complaint marked as Resolved 
            Resolved
            Sun Direct customer support has been notified about the posted complaint.
            Verified Support
            Nov 18, 2019
            Sun Direct Customer Care's response             Dear sir,

            We tried contacting you in the number mentioned in your account but we could not reach you, please mention your alternate contact number in which we can reach you and serve you better.

            Regards,
            Sun Direct Team.
            View replies
            So many time i complaint E48 32 NO SiGNAl problam but the issu nat resolved
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              A
              anjan ks
              from Mumbai, Maharashtra
              Nov 13, 2019
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              Add zee kannada hd channel on sun direct i am requesting for them from past 4 months but no response yet

              They are ignoring my request they will just say we will do it but work as been done

              I am not happy with there work for there customer service

              I kindly request that please add zee kannada hd channel on sun direct and make it fast please

              And i hope it would be done quickly
              Sun Direct customer support has been notified about the posted complaint.
              Verified Support
              Nov 14, 2019
              Sun Direct Customer Care's response               "Dear sir,

              We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

              Regards,
              Sun Direct Team."
              Nov 14, 2019
              Updated by anjan ks               [protected]
              Nov 14, 2019
              Updated by anjan ks               And add Kannada channel like Raj music, Raj news, prajaa TV, TV5 and some more channel and zee Kannada hd
              Nov 19, 2019
              Updated by anjan ks               Still there is no response please add the channels fast
              Nov 27, 2019
              Updated by anjan ks               So many days over nothing is done please add the channels fast
              View replies
              Please Add these channels also Raj music, Raj news, prajaa TV, TV5 Kannada and more
              Reply
              Hello

              sir/ madam

              today I recharged my account
              with amount:333 Telugu dpo pack
              on today 11:30 pm but it
              doesn't renwel my account

              So please resolve it
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                P
                Priya Kgf
                from Bengaluru, Karnataka
                Nov 12, 2019
                Resolved
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                Resolved

                Dear sir/madam,

                Dth id : [protected]

                I have purchased kannada dpo1 plan from sundiret mobile app and zee kannada as extra plan. But non of those channels are nit coming including zee kannada. Only 20% channels are coming. I called many time customer care number but there are very rude and answer is not satisfactory. Still i m struggling with this issue. Kindly do the needful

                Thanks & regards

                Gopala / ajith

                [protected] or [protected]
                Dec 18, 2019
                Complaint marked as Resolved 
                Sun Direct customer support has been notified about the posted complaint.
                Verified Support
                Nov 14, 2019
                Sun Direct Customer Care's response                 Dear sir,

                As per the conversation, customer had faced technical issue, technician visited customer premises same has been resolved from our end

                Regards,

                Sun direct Team.
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                  A
                  Anagha menon
                  from Mumbai, Maharashtra
                  Nov 11, 2019
                  Resolved
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                  Resolved

                  Hi,
                  I have recharged my sun direct account with Smartcard no. [protected] through sun direct app with a pack of Rs. 210 on 11 November 2019 @ 6.57 pm. The payment mode was selected as Google pay and the amount deducted and recharge is not successed till now. As I contacted the customers care, they asked me to wait for 3 hours for the recharge to be proccesed.. I want my money back or get my account Recharged. I hereby attach the details of transaction and other details. Please kindly reslove my complaint as soon as possible or else Iam going to consumer forum
                  Regards,
                  Akshay krishna
                  [protected]
                  Dec 18, 2019
                  Complaint marked as Resolved 
                  Sun Direct customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 14, 2019
                  Sun Direct Customer Care's response                   "Dear sir,

                  As per the conversation, requested plan Malayalam DPO 1 Pack Basic Subscription Monthly Renewal has been already activated same has been resolved

                  Regards,
                  Sun direct Team."
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                    S
                    Sekar Kannusamy
                    from Jayamkondacholapuram, Tamil Nadu
                    Nov 7, 2019
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600042

                    I have paid rs.230 on 10th oct for dpo pack 2 valid for one month upto 9th nov.2019. But sun dth suddenly stopped telecast by evening 5.45 on 06th nov itself. When i contacted [protected] i was asked to give a missed call to [protected] n their customer care rep wud contact. I contacted that no. I sent a email to customer [protected]@sundth.in. But till now noone from sundth contacted me nor telecast was restored. Pls help. K. Sekar
                    Dec 10, 2019
                    Complaint marked as Resolved 
                    Sun Direct customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 09, 2019
                    Sun Direct Customer Care's response                     Dear sir,

                    As per conversation, customer want to activate add-on channels as per his choice without activating base plan, info given about my FTA and its features explained and same has been taken as feedback

                    Regards,
                    Sun Direct Team
                    View replies
                    I lost total 1000 rupees. I recharged with 800 and 200 rupees separately but the channels didn’t activated . Complained to customer care more than10 times but they didn’t respond.worst customer service and worst DTH ever. Please ban this sun direct DTH . So many people are suffering the same problem .
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                      A
                      anjan ks
                      from Mumbai, Maharashtra
                      Nov 5, 2019
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                      There is no star sports hindi 1hd channel please make sure it is added soon
                      I have requested them to add the star sports hindi but they shown no interest on it

                      I had requested for many times but they said it will be added in a month but it has been a year but no response from them

                      There are neglecting it see that the channel has to be added as soon as possible

                      Please do it fast
                      Sun Direct customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 06, 2019
                      Sun Direct Customer Care's response                       "Dear sir,

                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.
                      Nov 06, 2019
                      Updated by anjan ks                       [protected]
                      Nov 12, 2019
                      Updated by anjan ks                       Please add the channel
                      View replies
                      My old Mobile number is missing please add my new number [protected]
                      Reply
                      Sarusudhakar's reply, Nov 6, 2019
                      Mobile number chance
                      Still there is no response from your side I had requested for star sports 1Hindi hd channel make it fast
                      Reply
                      Thanks for adding the channel
                      Reply
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                        B
                        BAGLI HARISHA
                        from Hyderabad, Telangana
                        Oct 29, 2019
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                        Address: Flat.no G1 ,sree nilayam apartment , opp prathipark view, Hyderabad, Telangana, 500090

                        When I called tatasky connection near me in chrome it shown tatasky direct sales person [protected] available in website in chrome . He offered me two tatasky connection with amon firestick and cash back with paytm . Tatasky multi connection offer of RS 4639 with Cash back 1000 RS . I received two connections doesnot received cashback and firestick .
                        Sun Direct customer support has been notified about the posted complaint.
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                          M
                          M Venkat Sridhar
                          from Mumbai, Maharashtra
                          Oct 29, 2019
                          Resolved
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                          Resolved

                          Address: 625706

                          Unfortunately yesterday i have recharged the wrong plan.. Malayalam dpo pack 2..

                          Can i now change the plan to tamil dpo pack 2..? Or can i refund the money?

                          I kindly request you if there any possibilities please change my plan.. Or give me any other solutions.. I want to change the plan immediately..

                          My smart card no : [protected]

                          My mail id : [protected]@gmail.com
                          Nov 30, 2019
                          Complaint marked as Resolved 
                          Sun Direct customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 30, 2019
                          Sun Direct Customer Care's response                           Dear sir,

                          As per conversation, complaint on plan activation same has been already addressed and resolved

                          Regards,
                          Sun Direct Team.
                          View replies
                          I have recharged sun direct with the amount of 220 using imobile app. The reacharge was failed and money was debited from my credit card. Please solve my issue by refund the amount. How long it will take refund?? Or whether it's an issue of imobile?
                          Reply
                          Recharged `My FTA' base pack on 26.10.19 using my sundirect app. They charged ₹153. Promised 153 channels in various languages. But I can't view any of the promised channels. If I try to recharge additionally it shows that my base pack has expired.
                          Reply
                          Sir/medam

                          I have sundirect DTH connection

                          I did recharge on 10 December 2018
                          For 12+1 month's TELUGU DPO pack . Worth of Rs 3000/-. According to pack my vaildity up to January 2020.
                          But Disconnected my sun direct connection on 30 October 2019.

                          Kindly solve Regarding This issue.

                          My card no [protected]
                          Register mobile no. [protected]
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                            K
                            Kids park
                            from Uttiramerur, Tamil Nadu
                            Oct 28, 2019
                            Resolved
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                            Resolved

                            Address: Muthanampalayam, Tirupur, Tamil Nadu, 641606

                            Channels are coming. But video and audio not coming. It's showing an error "Viewing is temporarily blocked". My smart card no. Is [[protected]]R. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. How long I have to wait for this? Kindly do the needful to resolve this.
                            Nov 30, 2019
                            Complaint marked as Resolved 
                            Sun Direct customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 30, 2019
                            Sun Direct Customer Care's response                             Dear sir,

                            As per conversation, customer complaint against call center number are not connecting issue same has been taken as feedback

                            Regards,
                            Sun Direct Team
                            View replies
                            We have subscribed to Telugu hd channel..in the part of package we had a zee subscription also...but now zee TV channels are not broadcasting..
                            Plz look into matter
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                              M
                              MURALEE KONDA
                              from Palakollu, Andhra Pradesh
                              Oct 26, 2019
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                              Address: Rangareddy, Andhra Pradesh, 500035

                              Hi

                              I had been calling the customer care since many days to inform most of the channels are not working. Every time your customer care executive ask us to wait and never come back.
                              After long time today when i had spoken to your representative and complained about my issue they are saying it is a network issue and if it has to be rectified we need to pay.
                              Have you people gone crazy, if it is network issue it is your responsibility to get it rectified and give proper services to customers.
                              Its high time if you continue to provide such stupid services soon people are going to shift to other services providers. Not the days are far off when jio is coming and you would see a mass shift from your services.

                              My complaint number is sr[protected].
                              The way your customer services team speak to customers is irritating and nonsense.
                              Sun Direct customer support has been notified about the posted complaint.
                              Oct 26, 2019
                              Updated by MURALEE KONDA                               No reponse
                              View replies
                              We have paid Rs.240/- Sun Direct .Our Card number:[protected]R.Our communication number:[protected].We belong to Nagapattinam District, Tharangambadi taluk at Akkur Manmalai Village.I am Venkatraman.Please resolve our problem.
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                                M
                                Malarvizhi Venkat
                                from Mumbai, Maharashtra
                                Oct 25, 2019
                                Resolved
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                                Resolved

                                Address: 197/B/29 , Asiad colony , Anna nagar (West) , Near . Thirumangalam Bus Stop, Chennai, Tamil Nadu, 600050

                                Hello, i am kritin from chennai, anna nagar, i have sun direct connection.
                                Yesterday night my mother were changed the table of that. From today it's not working sawing only that (Searching for signal). And but it's all are properly we connected but it's not coming
                                So, i kindly request you to check it or repair it with the new one
                                Thanking you
                                Nov 25, 2019
                                Complaint marked as Resolved 
                                Sun Direct customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 25, 2019
                                Sun Direct Customer Care's response                                 "Dear sir,

                                We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                Regards,
                                Sun Direct Team."
                                View replies
                                I installed SunNxt app in my mobile and asked for a monthly subscription of 50 rupees to watch the Sun Network Programs, just to check their service I subscribed with rupees 50 for the first time, unfortunately the 2nd time the amount has been debited automatically without my knowledge which is not at all acceptable. Fake and robbery network.
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                                  J
                                  Joel007
                                  from Mumbai, Maharashtra
                                  Oct 20, 2019
                                  Resolved
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                                  Resolved

                                  With each passing day a new channel shows no signal... Called customer care and they are asking me to buy a new set top box...

                                  Why should i be paying for a technical issue from their side?

                                  Worst connection i have ever had with a customer care service that responds like robots with predefined answers.

                                  Requesting the sun direct management to look into the issue.
                                  Nov 21, 2019
                                  Complaint marked as Resolved 
                                  Sun Direct customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 21, 2019
                                  Sun Direct Customer Care's response                                   "Dear sir,

                                  We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                  Regards,
                                  Sun Direct Team."
                                  View replies
                                  These are essentially Tamil pakcage we impose.we can not change tamil pakcage we are malayali we forused to watch tamil plan. we need malayalam basic plan but we pay additinal payment for malayalam channels.Complant coustmer care there is no reply.We need malayalam package.
                                  card number [protected]
                                  mobil number[protected]
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                                    V
                                    Veerarajan S.V
                                    from Bengaluru, Karnataka
                                    Oct 17, 2019
                                    Resolved
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                                    Resolved

                                    Address: 560077

                                    No Reply from Sun direct regarding Refund / recharge.
                                    Actually, two times Made recharge on 7/9/19 at 12:43 Hrs & 1:02 Hrs (Rs 2399 & Rs 2399.Due to Technical problem). Both transactions were successfully completed.
                                    7/9/19 at 1:02 Hrs Recharge is done in my account.
                                    But 7/9/19 at 12:43 Hrs not done recharged / not Refunded till today.

                                    Given so many complaints. Problem not solved till day.

                                    1. SR[protected] dated 17/9/19
                                    2. CW[protected] dated 18/9/19
                                    3. CW[protected] dated 24/9/19
                                    4. CW[protected] dated 2/10/19.
                                    5. CW[protected] Dated 08/10/19

                                    Attached Photo Copy of the Transactions

                                    S V VEERARAJAN
                                    Phone: [protected]
                                    SMC No. [protected]
                                    Oct 21, 2019
                                    Complaint marked as Resolved 
                                    Today I received the Refund of Rs 2399/- in my account
                                    Sun Direct customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 23, 2019
                                    Sun Direct Customer Care's response                                     Dear sir,

                                    As per conversation, we inform customer that recharged amount of Rs.2399 is received by Sun direct as the transactions was successful. As per his request the corresponding amount had been reversed to his bank and same has been resolved and clarified from the customer.

                                    Regards,
                                    Sun Direct Team.
                                    Oct 24, 2019
                                    Updated by Veerarajan S.V                                     Received Rs 2399/- on 21/10/19 in my account.
                                    Thanks
                                    S V VEERARAJAN
                                    View replies
                                    Recharge my dish but not working payment update in your company
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                                      V
                                      vishnuu prashanth
                                      from Chennai, Tamil Nadu
                                      Oct 13, 2019
                                      Resolved
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                                      Address: 636003

                                      I have recently changed to sun direct as they advertised about low pricing, but i was fooled the price was equal to other dish operators.in sun direct if i select a channel i need to watch for 1 month even i selected wrongly. The will charge money for selecting channel and they wont refund if we cancel in-between in a month. Trai has the rule that customers can select channels n number of times, in m personal experience tata sky has following this if we select a channel and cancel it after two days the will charge only for two days. But in sun direct not following those rules and they are charging the whole amount once we select the channel and the don't refund if we cancel. Trai needs to look into this issue and do the needful for users. This needs to be sorted out asap because sun direct is charging consumers without following the rules.
                                      Nov 14, 2019
                                      Complaint marked as Resolved 
                                      Sun Direct customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 13, 2019
                                      Sun Direct Customer Care's response                                       Dear sir

                                      We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

                                      Regards Sun direct
                                      Customer care
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                                      My sun direct subscription has been blocked temporarily.
                                      Viewing is temporarily blocked
                                      Plzz solve the issue
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                                      Sai TV Channel No. 615 shows No signal error for the past 10 days

                                      Krishnamoorthi
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                                      I missed my registered mobile number. Wants to know smart card number to recharge. Kindly do the needful to resolve this
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                                        S
                                        Saranya Mks
                                        from Mumbai, Maharashtra
                                        Oct 13, 2019
                                        Resolved
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                                        All channels are not coming. It's showing an error "viewing is temporarily blocked". My smart card no. Is [[protected]]r. The issue is continuing for a day. I called customer care many times. They are saying that it will be resolved in 2 hours. But didn't resolved. Then what is the use of my recharge? How long i have to wait for this? Don't get a name that's sun direct is a worst..
                                        Nov 16, 2019
                                        Complaint marked as Resolved 
                                        Sun Direct customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 16, 2019
                                        Sun Direct Customer Care's response                                         Dear sir,

                                        We tried contacting you in the number mentioned in your account but we could not reach you.
                                        Please mention your alternate contact number in which we can reach you and serve you better.

                                        Regards Sun direct
                                        Customer care
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                                        The Name and Address of my Sun Direct Smart Card is wrong (SADANANDAN NAIR, SALINI NIVAS, OORUTTUVILA, PULIVILA, KOTTUKAL, SCHOOL PIN 695501) which needs to be corrected as (Appukuttan Nair, Krishna Bhavan, Kochottukonam, Mariyapuram P.O. 695122).
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                                        Sun tv, k tv, vijay tv, zee tv and sports channels are not available past one week
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                                        Jagannathan A T's reply, Oct 20, 2019
                                        The most of channels like SUN TV, K TV, VIJAY TV, ZEE TV and SPORTS CHANNELS are not available in SUN DTH
                                        Mobile number [protected] debitecard number is[protected]
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                                        Uddandam Sathibabu's reply, Oct 18, 2019
                                        My name u.sathibabu jam recharge sun direct plan 196 rupees but not recgay amount is debited in my account please refund my amount my mobile number is 9490231492 debitecard number is 5346800021433490
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