Sunflame Enterprises — Non receipt of repair service for sunflame prime 3 burner gas stove

Dear [Sunflame Customer Service/Customer Care],

I am writing to express my disappointment and frustration regarding the non-receipt of repair service for my Sunflame gas stove. Despite numerous requests, the repair service has not been provided till date.

Details:

- Product Name: Sunflame Gas Stove
- Model Number: [3barner gas stove]
- Purchase Date: [28/1/2023]
- Service Request Date: [31/01/2025]
- Service Request Number: [HIM[protected]]

I had requested repair service for [ sunflame prime 3 barner gas stove glass broken ]. However, it has been almost [4 weeks] since my initial request, and I have yet to receive any update or resolution. And pls tell me 48hr how to be counted 2days of warking hours yah 7 days of warking hours because your assistance service partner say that type of language

I would appreciate it if you could look into this matter urgently and arrange for the repair service to be provided at the earliest. Please let me know the expected timeline for the repair and any additional steps I need to take.

My contact information:

- Name: [Anku Rana]
- Phone Number: [[protected]]
- Email ID: [[protected]@gmail.com]

I look forward to hearing from you soon.

Sincerely,

[Anku Rana]