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Sunflame Enterprises Complaints & Reviews

1.3
Last updated Dec 3, 2021

Sunflame Enterprises Complaints & Reviews

1.3
Last updated Dec 3, 2021
Complaints 345
Resolved
85
Unresolved
260
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Sunflame Enterprises reviews & complaints (345)

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I have bought gt pride glass top gas stove 3 burner on 28/1/19, now it has sever complaint in one knob is over heated. I requested...
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Blast in glass top of sunflame gas stove
While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

I want to get it replaced.

Never ever purchase sunflame glass stove.
Very bad service.
+1 photos
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    Blast in glass top of sunflame gas stove
    While cooking food in sunflame gas burner, the glass top sunddenly burst into small pieces and 2 of our family members were hit by those glass pieces as we were standing in kitchen. This happened in presence of all family members and have photographs as evidence. Also on further research i have come to know that this is a common problem with glass top stoves of sunflame, sunflame is still selling these stoves, knowing fully that this can cause major accidents which can even lead to death.

    Never ever purchase sunflame glass stove.
    Very bad service.
    +1 photos
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      Sunflame chimney venza
      Not repaired yet
      Very very poor service (After sales)
      Never recommend sunflame.br...
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      Very very poor service (After sales)
      Never recommend sunflame.
      It is hell of affairs to get repair your product.br...
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      I am owner of sunflame four burner cook top.
      On 25.02.2019 while using the sunflame cooktop for cooking dinner, the glass top exploded with a loud bang.

      Shards and pieces of glass were shot out at high speed due to the explosion and the person cooking was saved from serious injury due to the thick clothing worn.
      The cook could have lost her eyesight if the glass had traveled up wards.
      It appears that your sunflame glass top cook top suffers from some inherent defect which makes it dangerous for use.
      I request you to enquire into the possibility of manufacturing or design defect and make required changes to the design/material.
      +1 photos
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        Hello sir/ madam,
        I'am mrs. Kiran chadha from pune. I brought sunflame 4 burner gas stove from maharashtra electronics...
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        Though warranty period is over, still, i want to inform that, earlier, i have purchased and used two sunflame ss body lpg stoves to my entire satisfaction. Now, i have purchased 3rd sunflame '3 burner' lpg glass cooktop on 06.05.2015. On its initial use, its big burner started giving gas back problem. The main problem was that its [big burner's] flame was making every utencil black from outside bottom even by using new refill cylinder. Surprisingly, said problem could not be settled/ removed despite repeated checks and repairs carried out by your service engineer during the warranty period of the product for the reason not known to me. As the above said problem is still continuously going on due to which we are very much dis-satisfied, hence, i request your goodself to extend warranty poriod of above said "sunflame '3 burner' lpg glass cooktop" purchased by me on 06.05.2015 from your sole distributor viz; mahajan electronics, dharamshala road, gaggal, tehsil & distt. Kangra [h. P.], vide, cash memo no. 11071, dated 06.05.2015, with the instructions to your service engineer of kangra distt. Of himachal pradesh to check and repair above said cooktop carefully and properly so that we may be able to use our favourite brand's cooktop with pleasure as per our earlier use of two ss body lpg stoves of sunflame brand.

        Hoping for favourable consideration of above request.

        Thanking you,

        Sincerely your,
        Shivranjan kumar, mobile no.[protected],
        Village sadarpur, p. O. Tanda via kangra,
        Tehsil nagrota bagwan, distt. Kangra [h. P.].
        Pin - 176001.
        Sunflame Enterprises customer support has been notified about the posted complaint.
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          Hi customer care,

          Please find the attached invoices.

          Please replace the defective piece as...
          +3 photos
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          My first complaint on 26th jan 2019 on [protected]@sunflame.com & given multiple reminders after that.

          Hi,

          I purchased this product from the banasankari, bangalore dealer, mr. Nagarjuna in nov 2018 (Two months ago).

          Two problems -
          *the burner plate has already got rust
          *burner plate rubber bush has come off

          Rusting of burner plates is a serious problem. I have never seen that with premium products and i have previously owned a few. Shockingly, your service centre tells me that rusting of burner plates is normal. He said even rubber bush coming off is normal. Your dealers did not inform us that rusting of burner plates is normal with premium sunflame products.

          I would like sunflame company to confirm to me if product delivered to me is defective or if rusting is normal with most premium range of sunflame burners.
          Harshit
          Sunflame Enterprises customer support has been notified about the posted complaint.
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            Sunflame gas burner - company installation - incomplete and risky!
            I bought the sunflame 2-burner on february 08, 2019...
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            I bought sunflame burber from vijay sales ghatkopar. Delivered on feb 8th 2019 friday. Technician himanshu came on 9th to...
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            You are a chore company
            A fake customer care people
            Deepak
            Never buy this product i have complaint about...
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Sunflame — gas stove

            Please provide the information of autherised service center in chennai.
            Newly purchased stove is leaking. The product...
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Sunflame Enterprises — gas stove blast

            Hi
            I didn't get any responses from service centre jaipur regarding service.
            The gas stove glass is broken during...
            +3 photos
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Sunflame Enterprises — complaining related with your service.

            I'm a customer of pune, an iron product were purchased. Within a 3-4 months iron got problem. The product were then given...
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Sunflame Enterprises — gas stove & otg

            Sir need to get them serviced at the earliest.
            The four burner is troubling me with low flame and smells. Needs to...
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            I have registered complain on 29th dec 2018 regarding my gas stove having leakage i was informed technician will come on Monday to resolve my query.As it is leakage it is really very urgent but due to lack of poor service i am suffering problems.Now my calls are not being answered.I was informed to call on [protected].I strongly recommend dont use sunflame products.
            Feb 16, 2019
            Complaint marked as Resolved 
            Sunflame Enterprises customer support has been notified about the posted complaint.
            Verified Support
            Jan 07, 2019
            Sunflame Enterprises Customer Care's response
            please call this number-[protected]
            Verified Support
            Jan 10, 2019
            Sunflame Enterprises Customer Care's response
            Dear Sir,

            We sincerely regret the inconvenience caused to you. Please forward the following details so that we can register your complaint :

            Complete Address with Pin Code and Land Mark if any.
            Contact No.                       
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Hi

              There has been severe incident in my home when suddenly while cooking Sunflame cooktop of 4 burners got highly blasted and it resulted in tear and wear in the kitchen as well as I got injured in the process.
              It is very shameful that such product which is ISI mark is subject to such a big damage and loss to the customer.
              This cooktop was purchased from authorized shop where bill has been attached as well as the picture of the cooktop which shows how harmful it has been and there could have been big incident.
              I need refund of the amount paid for buying this branded bomb as such horrible incident cannot be ignored where injury of permanent disability or even threat to someone life could have been taken.
              You can contact me on [protected] or email me at [protected]@gmail.com for further clarification.

              Hoping for quick resolution
              +2 photos
              Mar 5, 2019
              Complaint marked as Resolved 
              Sunflame Enterprises customer support has been notified about the posted complaint.
              Verified Support
              Jan 07, 2019
              Sunflame Enterprises Customer Care's response
              please provide your address.
              Jan 07, 2019
              Updated by mahi
              Hi

              I have got a call where glass was asked to be replaced by paying for it. However this is not about repair which anyways we can get it done by any near buy shop. It is more importantly about safety and quality issue.
              What is the accountability of company if any incident happen. Can you see the amount of damage has happened what is point of ISI mark and other safety measures. I have children in my home and old people who could have got severely injured.
              I want refund of my money as this product is not worth and there is life risk. I will post the pictures in all social media Facebook, Twitter, Google. etc and will make sure that no one does the mistake of buying this product if they want their loved ones to be saved.

              Provide me compensation ASAP or I will file case against your company where you will have no resort but to compensate many times more than compared to what have to pay now. Share me your contact details as well.
              Verified Support
              Jan 31, 2019
              Sunflame Enterprises Customer Care's response
              Dear Sir,

              We sincerely regret the inconvenience caused to you. Please forward the following details so that we can register your complaint :

              Complete Address with Pin Code and Land Mark if any.
              Contact No.  
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Hi, this is manikya rao lade, hyderabad, mob: [protected]

                I complained about my sunflame chimney to the customer care ([protected]) due to non working and they registered complaint nbr 4000 on 14th nov 2018. The service boy ([protected]) visited my house on 17th nov 2018 and checked the chimney and taken some photographs of chimney and the photos of purchase bill and told me that there is a motor problem and that will be replaced with new one (Free of cost, as it is under warranty) on 19th nov 2018 (Monday). 20 days passed but he did not come and replace the motor. I called so many times customer care ([protected]) with my complaint nbr 4000 but they are not at all responding.
                Don't know whom to contact our family facing lot of problems during cooking because total home spreading with full of smoke.
                I afraiding about my 11 months girl, because of this smoke something is going to happen.
                Could you please help me on this.

                Desirable resolution: replacement with new chimney

                Regards,
                Manik
                [protected]
                +2 photos
                Feb 10, 2019
                Complaint marked as Resolved 
                Sunflame Enterprises customer support has been notified about the posted complaint.
                Dec 14, 2018
                Updated by Manikya Rao Lade
                Sunflame is not responded till now...what to do now?
                Dec 18, 2018
                Updated by Manikya Rao Lade
                Can you suggest what is the next escalation procedure? Till now sunflame not responded.
                Verified Support
                Jan 10, 2019
                Sunflame Enterprises Customer Care's response
                Our service franchise is visited no problem found in chimney. product is ok & complaint is closed.
                Facing problem in burner (Flame ki dikkt h ek me aati h ek burner m ni aati h slow rehti hai )
                And another one is ...glass gas stove ka stand tutt gaya h ..

                Please sort out soon our problem .
                Thankyou.
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