Sunflame Enterprises Complaints & Reviews

Aug 07, 2020

Updated by Ritweek HI Team,

Please help me as without a working glass stove, it is tough to survive in this Pandemic .

Thank You in Advance.

Regards,
Ritweek

Jul 26, 2020

Updated by AnirbanC9248 Still no contact or reply from Sunflame

Jul 17, 2020

Updated by ajoykjoy LETTER ADDRESSED TO THEIR DIRECTOR IN MAIL ID : <[protected]@sunflame.com> ON 14/07/20. NO ACKNOWLEDGEMENT NOR ANY RESPONSE RECEIVED FROM HIS SIDE.

KIND ATTN. MR. KRISHAN LAL VERMA - DIRECTOR

Dear Sir,

I am Ajoy K. Mukherjee a senior citizen from Kolkata and one of your valued customer for many years of your company's products.

Recently I had purchased a Gas Stove of your organization through Flipkart and had faced a very small problem which is narrated in the trailing mail which is self-explanatory. I am sorry to take out your valuable time for reading my mail addressed to your Customer Care. I feel extremely bad to inform you that I being a strong patronizer of your companyfor decades, did not receive the proper attention from any level from your company personnel.

Today a person named Mr. Danda Pani Mishra ( M ; +91 [protected] ) from your organization called up and informed me that he is going to change the two knobs but only against payment to which I did not agree. He promised me to call back after talking to his manager but his call never came.I had again contacted your Customer Care department on this day but it was of no avail, as I was directed to talk with Mr.Shalindra in number[protected] who was inaccessible throughout the day.

Kindly note that it is not the question of the trivial amount, which I can always pay, since I have already paid a much bigger amount to buy your product but just a matter of principle from my side of not making any extra payments for a new product whch has just been used for little overa month only.Everyone of your organization whom I talked to or the service provider did admit that this a general phenomenon and the defect is most likely to happen in all cases. It seems there is a lot of self-complacent attitude which has been developed in many of your employees, which could be detrimental for your company in the long run in this competitive environment.

Since I still have very high regards for the quality of your product range, I feel completely distressed for not addressing my small but genuine safety problem by your team.Hence, request for your personal interference to kindly resolve the matter.

Looking forward to your valued reply and kind consideration.

With warm regards,

Yours truly,

Ajoy K.Mukherjee
M : + 91 [protected]
Email : [protected]@rediffmail.com

Jul 15, 2020

Updated by Swati88r Hello Sunflame customer care,
With reference to your mail, no action has been taken yet. one or two people came to visit our home, took notes, i guess doing the formality for the sake of showing up the paperwork done from the company. A person named Surender (Service head of noida and ghaziabad) visited our home on  10th july 2020 and understood the issue. He gave us an address of a nearby shop to look out for another option. To our surprise, the shop owner had just 2 models to show us, 1 with 3 burners and 1 with four burners!  I called up that person to ask him about details of another gallery which has enough models of sunflame hob. He  never picked up. Just keep on transferring my calls either to the office or asking a female to tell me to call the Manager. I don't have his number. I have written him mail too with no response!!                     I don't have time to keep on writing mails to the sunflame authorities asking them for refund or replacement. You should understand that it's a gas stove, which is a necessity for every person. I would never have purchased this hob stove from Sunflame if only I would have been aware of the worst customer care service  and procrastinating nature of Sunflame.
An unhappy customerDr Swati Rawat

Jul 15, 2020

Updated by Swati88r Hello Customercare,
With reference to your mail, no action has been taken yet. one or two people came to visit our home, took notes, i guess doing the formality for the sake of showing up the paperwork done from the company. A person named Surender (Service head of noida and ghaziabad) visited our home on  10th july 2020 and understood the issue. He gave us an address of a nearby shop to look out for another option. To our surprise, the shop owner had just 2 models to show us, 1 with 3 burners and 1 with four burners!  I called up that person to ask him about details of another gallery which has enough models of sunflame hob. He  never picked up. Just keep on transferring my calls either to the office or asking a female to tell me to call the Manager (Mr Sanjay Diwan). I don't have his number. I have written him mail too with no response!!                 
   I don't have time to keep on writing mails to the sunflame authorities asking them for refund or replacement. You should understand that it's a gas stove, which is a necessity for every person. I would never have purchased this hob stove from Sunflame if only I would have been aware of the worst customer care service  and procrastinating nature of Sunflame.
An unhappy customer
Dr Swati Rawat