Sunflame Enterprises — sunflame classic 2b ss toughened glass cooktop manual ignition

Address:

Salt Lake, Kolkata, Kolkata, West Bengal, 700064

I ordered a gas stove double burner classic 2b ss toughened glass cooktop manual ignition on 26th march 2019 through paytm mall. Product delivered on 1st april 2019 is crystal model with no isi approval.

I was out of station when it was delivered. Upon return today i see the difference in the model plus alarmingly no isi approval.

Indane has denied to give me gas connection because it is no isi compliant.

I have tried calling paytm helpline since morning but it continuously says all lines are busy. And numbers of sunflame listed on their website were responded once at 2 pm by some staff who said call at 2.30 after lunch and banged the phone. Thereafter, no one has responded to further calls.

I have in the interim written to paytm, but have received no response. I have also written on the customer connect page on sunflame website, do not know if anyone will respond.

Big mistake that i purchased any product online. All crooks. The site selling it as well as the company selling it.

If the product can be replaced with an isi certified product through this site, will still have some faith in some system. If not, well, the less said, the better. We all know.

I am sharing my email id. Would like a response on it. Sanjana. [protected]@gmail.com would not like to share my contact number here.